Accreditation Council for Graduate Medical Education
AV Operations Collaboration Solutions Technician
Accreditation Council for Graduate Medical Education, Chicago, Illinois, United States, 60290
Overview
Job Title:
Audio Visual Operations and Collaboration Solutions Technician Department:
Information Services FLSA Status:
Non-exempt Reports to:
Director, Audio Visual and Collaboration Solutions The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME. Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization). Job Overview
The Audio Visual Operations and Collaboration Solutions Technician assists in the management of all Audio Visual (AV) administration, working closely with the Associate Director, Audio Visual Operations and Collaboration Solutions and other team members to manage all AV requirements, requests, and set-up/support for on- and off-site meetings. The Audio Visual Operations and Collaboration Solutions Technician also collaborates with and assists Facilities and Meeting Services staff members with set-up and sign-off for the ACGME Conference Center and serves as a back-up to the Information Support group, providing desktop support. Essential Functions and Responsibilities
Assists with all AV room set-up and sign-off, including coordinating with and assisting Facilities and Meeting Services staff members. Supports AV needs for all on- and off-site meetings, including, in-person, hybrid, and virtual meetings. Assists with the management and administration of all technology requests, including follow-up. Assists in maintaining all AV equipment in all ACGME conference and meeting rooms; engages vendor support when necessary. Assists in support and management of video conferencing, teleconferencing, (Teams, Zoom, WebEx, etc.), webcasting, and Distance Learning events. Assists with AV support for early morning and evening meetings and weekend support; set-up and support responsibilities may also require shifts for late afternoon, evening, or weekends. Responsible for documentation and training materials on all AV equipment. Trains employees on equipment and software related to AV. Builds new laptops; installs and configures software for meeting laptops; keeps AV iPads updated for managing conference rooms. Manages WI-FI for on-site meetings. Ensures all software maintenance and firmware upgrades of all AV equipment are completed on a timely basis. Responsible for AV equipment inventory and asset management. Develops preventive maintenance schedules for all AV equipment; contacts service representatives if repairs cannot be done in-house; maintains accurate record of equipment repairs. Maintains automation of AV requests for both on- and off-site meetings. Assists in the coordination of all AV requirements and development of the Conference Mobile App and the Content Management System for the ACGME Annual Educational Conference. Stays current on the latest AV technology trends and assists in deployment of new AV technology. Assists with software and hardware maintenance upgrades on all AV equipment when required. Other duties as assigned. Supervisory Responsibility
No Qualifications
Minimum
Three years’ professional experience providing administrative support in audio visual or other technology related functions. Technical project planning experience. Two years’ experience supporting IBM-compatible PCs, laptops, Microsoft Operating Systems (Windows 10), and Microsoft Office 2016 and 0365. At least one year’s experience in software documentation, and creation of user software instructions/manuals. Preferred
Bachelor’s degree in computer science or related field, or equivalent work experience. Experience with Microsoft Project or other project management related software. Required Knowledge, Skills, and Abilities
Ability to anticipate and troubleshoot issues or problems. Strong attention to detail and expert follow-up skills. Well organized, detail oriented, and thorough in approach to all job functions. Excellent written, communication, and phone skills. Work Environment/Conditions
This position is based in a typical office environment with no specific or unusual physical or environmental demands. Most of the work performed is normally done in the ACGME office and/or home office with the typical physical demands of an office environment. Benefits
We offer a very attractive benefits package that includes medical, dental, and vision insurance, paid time off, 401k plan and other wellness benefits. The ACGME is an Equal Opportunity Employer.
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Job Title:
Audio Visual Operations and Collaboration Solutions Technician Department:
Information Services FLSA Status:
Non-exempt Reports to:
Director, Audio Visual and Collaboration Solutions The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME. Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization). Job Overview
The Audio Visual Operations and Collaboration Solutions Technician assists in the management of all Audio Visual (AV) administration, working closely with the Associate Director, Audio Visual Operations and Collaboration Solutions and other team members to manage all AV requirements, requests, and set-up/support for on- and off-site meetings. The Audio Visual Operations and Collaboration Solutions Technician also collaborates with and assists Facilities and Meeting Services staff members with set-up and sign-off for the ACGME Conference Center and serves as a back-up to the Information Support group, providing desktop support. Essential Functions and Responsibilities
Assists with all AV room set-up and sign-off, including coordinating with and assisting Facilities and Meeting Services staff members. Supports AV needs for all on- and off-site meetings, including, in-person, hybrid, and virtual meetings. Assists with the management and administration of all technology requests, including follow-up. Assists in maintaining all AV equipment in all ACGME conference and meeting rooms; engages vendor support when necessary. Assists in support and management of video conferencing, teleconferencing, (Teams, Zoom, WebEx, etc.), webcasting, and Distance Learning events. Assists with AV support for early morning and evening meetings and weekend support; set-up and support responsibilities may also require shifts for late afternoon, evening, or weekends. Responsible for documentation and training materials on all AV equipment. Trains employees on equipment and software related to AV. Builds new laptops; installs and configures software for meeting laptops; keeps AV iPads updated for managing conference rooms. Manages WI-FI for on-site meetings. Ensures all software maintenance and firmware upgrades of all AV equipment are completed on a timely basis. Responsible for AV equipment inventory and asset management. Develops preventive maintenance schedules for all AV equipment; contacts service representatives if repairs cannot be done in-house; maintains accurate record of equipment repairs. Maintains automation of AV requests for both on- and off-site meetings. Assists in the coordination of all AV requirements and development of the Conference Mobile App and the Content Management System for the ACGME Annual Educational Conference. Stays current on the latest AV technology trends and assists in deployment of new AV technology. Assists with software and hardware maintenance upgrades on all AV equipment when required. Other duties as assigned. Supervisory Responsibility
No Qualifications
Minimum
Three years’ professional experience providing administrative support in audio visual or other technology related functions. Technical project planning experience. Two years’ experience supporting IBM-compatible PCs, laptops, Microsoft Operating Systems (Windows 10), and Microsoft Office 2016 and 0365. At least one year’s experience in software documentation, and creation of user software instructions/manuals. Preferred
Bachelor’s degree in computer science or related field, or equivalent work experience. Experience with Microsoft Project or other project management related software. Required Knowledge, Skills, and Abilities
Ability to anticipate and troubleshoot issues or problems. Strong attention to detail and expert follow-up skills. Well organized, detail oriented, and thorough in approach to all job functions. Excellent written, communication, and phone skills. Work Environment/Conditions
This position is based in a typical office environment with no specific or unusual physical or environmental demands. Most of the work performed is normally done in the ACGME office and/or home office with the typical physical demands of an office environment. Benefits
We offer a very attractive benefits package that includes medical, dental, and vision insurance, paid time off, 401k plan and other wellness benefits. The ACGME is an Equal Opportunity Employer.
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