Foxconn Industrial Internet - FII
Production Planner (IB4)
Foxconn Industrial Internet - FII, Houston, Texas, United States, 77246
Overview
The Production Planner will be responsible for coordinating all day-to-day communication with customers to ensure timely information flow, including order status, shipment advice, reschedules, and customer reports. Responsibilities
Customer Support: Ensure timely communication with customers; manage order status, shipment advice, reschedules, and customer reports. Production and Shipment Schedule: Optimize production capacity utilization based on delivery dates, order priority, material availability, and production skills; manage the daily shipping schedule and execution. Customer Performance: Measure and report on customer relationship performance, including shipment/delivery performance, cancellations, and invoicing accuracy, to align with quotations. Order Administration: Collaborate with the customer to manage the order administration process from receipt through shipping and invoicing. Customer Satisfaction: Maintain effective lines of communication with customers and provide accurate management information to customers in the required frequency and format. Customer Documents: Manage customer documents as required by the company. Order Book Administration: Administer backlog, cancellations, and reschedules; respond quickly to advise on changes and their impact. Shipping: Provide a daily shipping plan and outlook based on customer deadlines; support the shipping team with timely information, training, and system development as needed. Teamwork: Collaborate with other departments to achieve operational objectives; liaise with peer Production Planners to resolve conflicts between customer accounts. Measurements: Weekly metrics include Order Book Accuracy, Backlog, and Delivery Performance. Monthly metrics include Bookings, Customer Satisfaction Index, and Customer-Specific Metrics. Qualifications / Experience
Degree in a relevant discipline or an equivalent qualification from a recognized authority, or additional education. At least two years of experience in a commercial role, preferably within a high-volume manufacturing environment. Current full passport. Flexibility with working hours and foreign travel; overtime is expected. Word, Excel, PowerPoint. High school. Primary skills / Competences
Good communication skills. Computer literacy. Mathematical and analytical skills. Independent work and problem solving. Organizing skills and stress tolerance. Ability to perform the job with precision and teamwork. Secondary skills
Managerial skills. Presentation skills. Additional language skills are a benefit. Relevant university background. Technical orientation.
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The Production Planner will be responsible for coordinating all day-to-day communication with customers to ensure timely information flow, including order status, shipment advice, reschedules, and customer reports. Responsibilities
Customer Support: Ensure timely communication with customers; manage order status, shipment advice, reschedules, and customer reports. Production and Shipment Schedule: Optimize production capacity utilization based on delivery dates, order priority, material availability, and production skills; manage the daily shipping schedule and execution. Customer Performance: Measure and report on customer relationship performance, including shipment/delivery performance, cancellations, and invoicing accuracy, to align with quotations. Order Administration: Collaborate with the customer to manage the order administration process from receipt through shipping and invoicing. Customer Satisfaction: Maintain effective lines of communication with customers and provide accurate management information to customers in the required frequency and format. Customer Documents: Manage customer documents as required by the company. Order Book Administration: Administer backlog, cancellations, and reschedules; respond quickly to advise on changes and their impact. Shipping: Provide a daily shipping plan and outlook based on customer deadlines; support the shipping team with timely information, training, and system development as needed. Teamwork: Collaborate with other departments to achieve operational objectives; liaise with peer Production Planners to resolve conflicts between customer accounts. Measurements: Weekly metrics include Order Book Accuracy, Backlog, and Delivery Performance. Monthly metrics include Bookings, Customer Satisfaction Index, and Customer-Specific Metrics. Qualifications / Experience
Degree in a relevant discipline or an equivalent qualification from a recognized authority, or additional education. At least two years of experience in a commercial role, preferably within a high-volume manufacturing environment. Current full passport. Flexibility with working hours and foreign travel; overtime is expected. Word, Excel, PowerPoint. High school. Primary skills / Competences
Good communication skills. Computer literacy. Mathematical and analytical skills. Independent work and problem solving. Organizing skills and stress tolerance. Ability to perform the job with precision and teamwork. Secondary skills
Managerial skills. Presentation skills. Additional language skills are a benefit. Relevant university background. Technical orientation.
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