SoundCloud
Senior Manager - Creator Strategy & Operations
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist‑first platform that provides artists with the most progressive tools, services, and resources to build and grow their careers. With over 400 + million tracks from 40 million artists, the future of music is SoundCloud.
We’re looking for a Senior Manager – Strategy & Operations to join the Creator business. This role will shape the strategic direction of the business through data and insights and ensure efficient execution of key initiatives in partnership with cross‑functional teams.
As the Creator General Manager’s right hand, you will act as a strategic advisor, operator, and project manager. You will directly influence strategy and execution for a $100 M+ business, collaborate with Product, Engineering, Marketing, Legal, Finance, and senior leadership to drive company priorities. This hybrid role is based in our New York office, 3 days per week.
Key Responsibilities
Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews
Conduct analyses on churn, retention, pricing, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy
Produce investigative and strategic business insights that improve operations and inform decision‑making
Monitor industry trends, market conditions, and the competitive landscape to guide strategy
Partner with Finance, Legal, and Data teams on forecasting, reporting, and business‑case modeling
Drive cross‑functional initiatives from scoping and planning to execution and measurement, collaborating closely with Product, Engineering, Marketing, Legal, and Finance
Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives
Organize and run monthly and weekly business reviews, establish key business cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers
Build scalable systems, processes, and reporting to help the business run more effectively
Create and maintain dashboards and frameworks for monitoring performance
Collaborate with cross‑functional teams to ensure alignment on metrics, reporting, and operating objectives
Act as a thought partner and sounding board to the General Manager on priorities and decisions
Prepare materials for executive leadership and board reviews
Proactively manage information flow to keep the General Manager focused on highest‑impact work
Experience and Background
6+ years of experience in consulting, business operations, strategy, or a similar analytical role with significant exposure to leading cross‑functional initiatives
Proven experience in strategy work on ambiguous business problems and driving projects that align multiple stakeholders to deliver results
Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders
Strong analytical skills; comfortable with financial models, dashboards, and turning data into actionable insights
Excellent communication and storytelling skills; can synthesize complexity for executives and cross‑functional teams
Demonstrated ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously
Highly organized, detail‑oriented, and proactive; thrives in a high‑ownership, builder mindset and creates structure and process where none exists
Proficiency in data analysis tools (e.g., Excel, SQL)
A deep understanding of the digital music creator landscape (e.g., monetization tools, distribution models, creator economics, competitive platforms) is highly preferred
Benefits
Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
Robust 401(k) program
Employee Equity Plan
Generous professional development allowance
Creativity and Wellness benefit (e.g., gym membership, photography course or book)
Flexible vacation and public holiday policy – up to 35 days of PTO annually
16 paid weeks for all parents (birthing and non‑birthing) to welcome newborns, adopted and foster children
Snacks, goodies, and 2 free lunches weekly when at the office
Diversity, Equity, and Inclusion SoundCloud is for everyone. Diversity and open expression are fundamental to our organization. We are dedicated to creating an inclusive environment for all, regardless of gender identity, sexual orientation, race, ethnicity, migration background, age, disability status, or caregiver status.
At SoundCloud, you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee‑organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud.
#J-18808-Ljbffr
We’re looking for a Senior Manager – Strategy & Operations to join the Creator business. This role will shape the strategic direction of the business through data and insights and ensure efficient execution of key initiatives in partnership with cross‑functional teams.
As the Creator General Manager’s right hand, you will act as a strategic advisor, operator, and project manager. You will directly influence strategy and execution for a $100 M+ business, collaborate with Product, Engineering, Marketing, Legal, Finance, and senior leadership to drive company priorities. This hybrid role is based in our New York office, 3 days per week.
Key Responsibilities
Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews
Conduct analyses on churn, retention, pricing, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy
Produce investigative and strategic business insights that improve operations and inform decision‑making
Monitor industry trends, market conditions, and the competitive landscape to guide strategy
Partner with Finance, Legal, and Data teams on forecasting, reporting, and business‑case modeling
Drive cross‑functional initiatives from scoping and planning to execution and measurement, collaborating closely with Product, Engineering, Marketing, Legal, and Finance
Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives
Organize and run monthly and weekly business reviews, establish key business cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers
Build scalable systems, processes, and reporting to help the business run more effectively
Create and maintain dashboards and frameworks for monitoring performance
Collaborate with cross‑functional teams to ensure alignment on metrics, reporting, and operating objectives
Act as a thought partner and sounding board to the General Manager on priorities and decisions
Prepare materials for executive leadership and board reviews
Proactively manage information flow to keep the General Manager focused on highest‑impact work
Experience and Background
6+ years of experience in consulting, business operations, strategy, or a similar analytical role with significant exposure to leading cross‑functional initiatives
Proven experience in strategy work on ambiguous business problems and driving projects that align multiple stakeholders to deliver results
Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders
Strong analytical skills; comfortable with financial models, dashboards, and turning data into actionable insights
Excellent communication and storytelling skills; can synthesize complexity for executives and cross‑functional teams
Demonstrated ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously
Highly organized, detail‑oriented, and proactive; thrives in a high‑ownership, builder mindset and creates structure and process where none exists
Proficiency in data analysis tools (e.g., Excel, SQL)
A deep understanding of the digital music creator landscape (e.g., monetization tools, distribution models, creator economics, competitive platforms) is highly preferred
Benefits
Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
Robust 401(k) program
Employee Equity Plan
Generous professional development allowance
Creativity and Wellness benefit (e.g., gym membership, photography course or book)
Flexible vacation and public holiday policy – up to 35 days of PTO annually
16 paid weeks for all parents (birthing and non‑birthing) to welcome newborns, adopted and foster children
Snacks, goodies, and 2 free lunches weekly when at the office
Diversity, Equity, and Inclusion SoundCloud is for everyone. Diversity and open expression are fundamental to our organization. We are dedicated to creating an inclusive environment for all, regardless of gender identity, sexual orientation, race, ethnicity, migration background, age, disability status, or caregiver status.
At SoundCloud, you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee‑organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud.
#J-18808-Ljbffr