Sepulveda Sanchez Accident Lawyers
Sales Intake Manager | Sepulveda Sanchez Accident Lawyers
Sepulveda Sanchez Accident Lawyers, Los Angeles, California, United States, 90079
Are you a persuasive communicator who can turn inbound leads into signed clients with persistence, empathy, and confidence? Can you manage high volumes of inquiries with speed, accuracy, and professionalism while never losing sight of the client’s experience? Do you thrive on using data and metrics to refine your approach, improve conversion rates, and exceed performance goals? Are you ready to grow with a fast‑scaling personal injury firm, taking ownership of intake and helping shape its future success? When faced with a challenge, do you get excited or run away?
IMPORTANT: TO APPLY
Please send your Resume & Cover letter to careers@sepulvedalawgroup.com. In your cover letter, detail your fit to the position & firm, explain why you are the best candidate, and provide three available dates/times to discuss your candidacy.
RECRUITERS DO NOT CONTACT .
About the Firm Sepulveda Sanchez Law is a relentless advocate for injury victims across California and New York. Founded by trial lawyer Gabriel Sepulveda‑Sanchez, our firm boasts decades of litigation experience and a proven history of securing successful verdicts and settlements. We handle a wide range of personal injury cases, from catastrophic accidents to complex claims, and we prepare every case as if it will go to trial. This trial‑ready approach ensures that insurers and defendants take our clients seriously and that every case receives the full respect and attention it deserves.
What sets us apart is our commitment to clarity, compassion, and personal connection. Clients come to us at some of the most vulnerable moments in their lives, and we meet them with straightforward guidance, individualized strategy, and unwavering support. Each client works directly with a skilled attorney and a dedicated team fighting to maximize their recovery. Beyond the courtroom, we give back through community partnerships, including the Triumph Foundation and outreach programs serving Latino youth and spinal cord injury survivors.
Role Overview We are seeking a Sales Intake Manager to lead the first and most critical stage of our client journey. This role is pivotal in ensuring that every prospective client feels heard, informed, and supported from the very first call. By guiding individuals through intake with empathy and precision, the Sales Intake Manager sets the tone for our client relationships, helps families in crisis find clarity, and ensures no opportunity to serve goes unrecognized.
What You’ll Do
Own the client‑facing intake process from initial contact through signed representation, handling calls, texts, web forms, and scheduled consultations to ensure clear next steps, persistent follow‑up, and successful conversion.
Screen and qualify prospective clients against firm criteria, capturing case details and transitioning them to the legal team.
Communicate the firm’s value proposition, address objections, and secure engagements that meet practice criteria, coaching intake staff on scripts, bilingual communication, and empathetic tone.
Manage personal intake metrics such as response speed, contact rates, follow‑ups, and signed cases, adjusting the approach as needed to improve results.
Develop and maintain intake scripts, qualification checklists, and call frameworks aligned with personal injury standards, ensuring conflict checks, insurance details, police reports, and medical information are captured and handed off accurately.
Maintain CRM hygiene, accurate source attribution, and pipeline integrity, recommending improvements based on trend observations.
Partner with attorneys, pre‑litigation teams, and marketing to absorb volume spikes during campaigns, align on case readiness, and support continuous improvement initiatives.
Requirements
Minimum of 2 years in sales, business development, or intake roles, with proven success in inbound lead conversion and closing; prior exposure to personal injury or professional services industries is highly valued.
Demonstrated ability to convert inbound leads into signed clients through confident communication, objection handling, and consistent follow‑up.
Strong verbal and written communication that builds trust quickly and reflects the firm’s emphasis on clarity and transparency.
Strong proficiency in Spanish and English, enabling effective communication with a diverse client base.
Familiarity with personal injury intake criteria and the consultative steps needed to support a trial‑ready approach is a plus, but not required.
High integrity, resilience, and adaptability with a growth mindset that aligns with a young, fast‑moving office committed to hard work and genuine client care.
Why You Should Work Here
Be part of a practice dedicated to helping personal injury victims during vulnerable times, providing clarity, trust, and hope to clients and their families.
Thrive in a young, energetic, and hard‑working office culture that values resilience, authenticity, and continuous learning.
Contribute to a firm that not only advocates for clients but also supports community initiatives, from spinal cord injury rehabilitation to youth outreach.
Join a firm on an aggressive upward trajectory, with the chance to expand into management responsibilities as the intake function scales.
Benefits
Salary & Bonus, based upon experience and KPI achievement.
Medical and dental insurance.
401(k) with employer match (after one year).
10 days of PTO in the first year, plus paid holidays and additional sick leave.
As Sales Intake Manager, you will help shape the first and most critical step of the client journey while growing alongside a dynamic and ambitious team. If you are driven by results, motivated by meaningful work, and ready to thrive in a high‑growth environment, we want to hear from you.
#J-18808-Ljbffr
IMPORTANT: TO APPLY
Please send your Resume & Cover letter to careers@sepulvedalawgroup.com. In your cover letter, detail your fit to the position & firm, explain why you are the best candidate, and provide three available dates/times to discuss your candidacy.
RECRUITERS DO NOT CONTACT .
About the Firm Sepulveda Sanchez Law is a relentless advocate for injury victims across California and New York. Founded by trial lawyer Gabriel Sepulveda‑Sanchez, our firm boasts decades of litigation experience and a proven history of securing successful verdicts and settlements. We handle a wide range of personal injury cases, from catastrophic accidents to complex claims, and we prepare every case as if it will go to trial. This trial‑ready approach ensures that insurers and defendants take our clients seriously and that every case receives the full respect and attention it deserves.
What sets us apart is our commitment to clarity, compassion, and personal connection. Clients come to us at some of the most vulnerable moments in their lives, and we meet them with straightforward guidance, individualized strategy, and unwavering support. Each client works directly with a skilled attorney and a dedicated team fighting to maximize their recovery. Beyond the courtroom, we give back through community partnerships, including the Triumph Foundation and outreach programs serving Latino youth and spinal cord injury survivors.
Role Overview We are seeking a Sales Intake Manager to lead the first and most critical stage of our client journey. This role is pivotal in ensuring that every prospective client feels heard, informed, and supported from the very first call. By guiding individuals through intake with empathy and precision, the Sales Intake Manager sets the tone for our client relationships, helps families in crisis find clarity, and ensures no opportunity to serve goes unrecognized.
What You’ll Do
Own the client‑facing intake process from initial contact through signed representation, handling calls, texts, web forms, and scheduled consultations to ensure clear next steps, persistent follow‑up, and successful conversion.
Screen and qualify prospective clients against firm criteria, capturing case details and transitioning them to the legal team.
Communicate the firm’s value proposition, address objections, and secure engagements that meet practice criteria, coaching intake staff on scripts, bilingual communication, and empathetic tone.
Manage personal intake metrics such as response speed, contact rates, follow‑ups, and signed cases, adjusting the approach as needed to improve results.
Develop and maintain intake scripts, qualification checklists, and call frameworks aligned with personal injury standards, ensuring conflict checks, insurance details, police reports, and medical information are captured and handed off accurately.
Maintain CRM hygiene, accurate source attribution, and pipeline integrity, recommending improvements based on trend observations.
Partner with attorneys, pre‑litigation teams, and marketing to absorb volume spikes during campaigns, align on case readiness, and support continuous improvement initiatives.
Requirements
Minimum of 2 years in sales, business development, or intake roles, with proven success in inbound lead conversion and closing; prior exposure to personal injury or professional services industries is highly valued.
Demonstrated ability to convert inbound leads into signed clients through confident communication, objection handling, and consistent follow‑up.
Strong verbal and written communication that builds trust quickly and reflects the firm’s emphasis on clarity and transparency.
Strong proficiency in Spanish and English, enabling effective communication with a diverse client base.
Familiarity with personal injury intake criteria and the consultative steps needed to support a trial‑ready approach is a plus, but not required.
High integrity, resilience, and adaptability with a growth mindset that aligns with a young, fast‑moving office committed to hard work and genuine client care.
Why You Should Work Here
Be part of a practice dedicated to helping personal injury victims during vulnerable times, providing clarity, trust, and hope to clients and their families.
Thrive in a young, energetic, and hard‑working office culture that values resilience, authenticity, and continuous learning.
Contribute to a firm that not only advocates for clients but also supports community initiatives, from spinal cord injury rehabilitation to youth outreach.
Join a firm on an aggressive upward trajectory, with the chance to expand into management responsibilities as the intake function scales.
Benefits
Salary & Bonus, based upon experience and KPI achievement.
Medical and dental insurance.
401(k) with employer match (after one year).
10 days of PTO in the first year, plus paid holidays and additional sick leave.
As Sales Intake Manager, you will help shape the first and most critical step of the client journey while growing alongside a dynamic and ambitious team. If you are driven by results, motivated by meaningful work, and ready to thrive in a high‑growth environment, we want to hear from you.
#J-18808-Ljbffr