The Ritz-Carlton
JOB SUMMARY
Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds, and physical plant with particular attention toward safety, security, and asset protection. Provides input for the budget, capital expenditure projects, preventative maintenance, and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.
2‑year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.
CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets
Supervises Engineering in the absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency, and safety.
Establishes and manages an effective room maintenance program.
Verifies compliance with all Engineering departmental policies, standards, and procedures.
Monitors department's controllable expenses to achieve or exceed budgeted goals.
Selects and orders new equipment, supplies, and furnishings.
Inspects and evaluates the physical condition of facilities to determine the type of work required.
Recommends or arranges for additional services such as painting, repair work, renovations, and replacement of furnishings and equipment.
Supervises the day‑to‑day operations of Engineering.
Maintaining Property Standards
Maintains accurate logs and records as required.
Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability
Helps establish priorities for total property maintenance needs.
Verifies that ongoing communication occurs in all areas of responsibility to create awareness of business objectives, expectations, and recognition of exemplary performance.
Conducting Human Resources Activities
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviors and solicits employee feedback.
Supervises employees' ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Helps maintain regulatory compliance to facility regulations and safety standards.
Verifies disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Equal Employment Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.
2‑year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.
CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets
Supervises Engineering in the absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency, and safety.
Establishes and manages an effective room maintenance program.
Verifies compliance with all Engineering departmental policies, standards, and procedures.
Monitors department's controllable expenses to achieve or exceed budgeted goals.
Selects and orders new equipment, supplies, and furnishings.
Inspects and evaluates the physical condition of facilities to determine the type of work required.
Recommends or arranges for additional services such as painting, repair work, renovations, and replacement of furnishings and equipment.
Supervises the day‑to‑day operations of Engineering.
Maintaining Property Standards
Maintains accurate logs and records as required.
Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability
Helps establish priorities for total property maintenance needs.
Verifies that ongoing communication occurs in all areas of responsibility to create awareness of business objectives, expectations, and recognition of exemplary performance.
Conducting Human Resources Activities
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviors and solicits employee feedback.
Supervises employees' ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Helps maintain regulatory compliance to facility regulations and safety standards.
Verifies disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Equal Employment Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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