Safety National
Technical Support Engineer I
Safety National
At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top‑tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally.
Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/
As the company’s largest department, IT supports ongoing operations and innovative projects, utilizing diverse technologies such as Guidewire, Salesforce, Java, C#/.NET, Mule, and Azure. Our department consists of agile teams where individual contributions are recognized and career advancement is nurtured.
Role Description Are you passionate about solving problems, helping others, and working with technology in a dynamic, collaborative environment? As a Technical Support Engineer I, you’ll be the first line of defense, providing tier 1 technical support to all Safety National employees. You’ll respond to issues—software, hardware, network, and proprietary applications—through phone, email, and in‑person. Your role includes diagnosing incidents, tracking them via issue‑tracking software, guiding users through effective resolutions, providing one‑on‑one training, and ensuring all service level agreements (SLAs) are met.
Education Bachelor’s degree (preferred), or Associate degree with at least 1 year of relevant corporate experience, or 3 or more years of relevant corporate experience (required).
Required Qualifications
Currently authorized to work in the U.S. without sponsorship
Hybrid work schedule: minimum 3 days per week in St. Louis Corporate Office (1832 Schuetz Rd., St. Louis, MO) with Work From Home policy applied
Strong troubleshooting and problem‑solving skills
Strong organizational skills and attention to detail
Self‑starter and highly motivated
Excellent customer service skills
Preferred Qualifications
M365 troubleshooting
Azure Fundamentals
PowerShell experience
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation
Certified Cisco Network Associate
ServiceNow experience
Benefits Safe National offers comprehensive benefits including health, dental, and vision coverage; HSA; 401(k) with company match; annual profit sharing; family benefits; paid time off; paid holidays; hybrid work environment; company‑paid life insurance and disability.
Compensation Target base salary range: $60,000 to $75,500. Salary determined by qualifications and geographic location.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Insurance
EEO Statement Safety National is committed to fair, transparent pay and a diverse workplace. The target base salary range for this position is $60,000 to $75,500.
#J-18808-Ljbffr
At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top‑tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally.
Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/
As the company’s largest department, IT supports ongoing operations and innovative projects, utilizing diverse technologies such as Guidewire, Salesforce, Java, C#/.NET, Mule, and Azure. Our department consists of agile teams where individual contributions are recognized and career advancement is nurtured.
Role Description Are you passionate about solving problems, helping others, and working with technology in a dynamic, collaborative environment? As a Technical Support Engineer I, you’ll be the first line of defense, providing tier 1 technical support to all Safety National employees. You’ll respond to issues—software, hardware, network, and proprietary applications—through phone, email, and in‑person. Your role includes diagnosing incidents, tracking them via issue‑tracking software, guiding users through effective resolutions, providing one‑on‑one training, and ensuring all service level agreements (SLAs) are met.
Education Bachelor’s degree (preferred), or Associate degree with at least 1 year of relevant corporate experience, or 3 or more years of relevant corporate experience (required).
Required Qualifications
Currently authorized to work in the U.S. without sponsorship
Hybrid work schedule: minimum 3 days per week in St. Louis Corporate Office (1832 Schuetz Rd., St. Louis, MO) with Work From Home policy applied
Strong troubleshooting and problem‑solving skills
Strong organizational skills and attention to detail
Self‑starter and highly motivated
Excellent customer service skills
Preferred Qualifications
M365 troubleshooting
Azure Fundamentals
PowerShell experience
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation
Certified Cisco Network Associate
ServiceNow experience
Benefits Safe National offers comprehensive benefits including health, dental, and vision coverage; HSA; 401(k) with company match; annual profit sharing; family benefits; paid time off; paid holidays; hybrid work environment; company‑paid life insurance and disability.
Compensation Target base salary range: $60,000 to $75,500. Salary determined by qualifications and geographic location.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Insurance
EEO Statement Safety National is committed to fair, transparent pay and a diverse workplace. The target base salary range for this position is $60,000 to $75,500.
#J-18808-Ljbffr