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HEI Hotels & Resorts

Part-time M Club Concierge

HEI Hotels & Resorts, San Jose, California, United States, 95199

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About Us

San Ramon Marriott invites you to join us on the journey to exceptional guest service. Located in an urban oasis surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top‑notch dining experiences. Be part of a team passionate about hospitality and enjoy HEI’s competitive compensation, benefits, and PTO programs.

Overview This part‑time position covers morning and evening shifts, assisting guests with reservations, directions, and ensuring a positive guest experience.

Essential Duties and Responsibilities

Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.

Provide directions to hotel facilities or events.

Notify/assist guests of receipt of facsimiles, mail, messages, and packages.

Update and maintain current information and materials regarding hotel services and attractions.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job duties as assigned.

Qualifications and Skills

Minimum one year of experience in a public contact position.

Hotel experience preferred.

Ability to establish and maintain effective working relationships with guests and associates.

Effective verbal and written communication skills; adaptable to various audiences.

Compensation Salary Range: $21.00 – $22.00 per hour

Benefits HEI Hotels & Resorts provides a comprehensive benefit program, including medical and dental coverage, vision, vacation, sick, holiday, pet insurance, supplemental insurance, 401(k) plan, and discounts through our “YouDecide” and hotel room discount programs. Specific details and eligibility vary by location and employment status.

Equal Employment Opportunity HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

We value U.S. military experience and invite all qualified military candidates to apply.

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