salesforce.com, inc.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce's Employee Success (ES) team delivers world-class HR experiences powered by secure, scalable systems and data. The HRIS team plays a crucial role in enabling global workforce processes, partnering with DET/IT, Compliance, and HR leaders to safeguard data access, optimize system functionality, and troubleshoot complex technical issues. This role blends deep system expertise with operational problem-solving and strategic leadership.
Responsibilities Security Governance & Intake
Manage security intake and implementation across Workday and related systems, ensuring adherence to compliance and business requirements
Develop and maintain security & system governance models & processes (e.g., location management, segment-based access, support group structures)
Serve as the point of contact for escalations and stakeholder engagement related to access and provisioning logic for ES/core specific roles
Drive documentation and process improvement around user access, audit controls, and compliance protocols
Complex HRIS Issue Troubleshooting
Act as the primary Tier 3 escalation point for technical issues requiring deep understanding of business processes and system behavior
Replicate, diagnose, and resolve issues across modules such as Workday HCM, Recruiting, Benefits, Time and Attendance, Reporting, as well as other HR systems including Beqom, Salesforce, etc.
Collaborate with DET/IT Platform and Product to escalates system bugs, propose fixes, or test configuration changes
Support root cause analysis and implement solutions or workarounds with appropriate documentation
Operational Planning & Project Support
Lead planning and execution of cutover and hypercare strategies for major projects, in partnership with Data Program Managers (if applicable) and Program Leads
Develop operational playbooks for system changes, including stakeholder alignment and support readiness
Anticipate downstream impacts of changes on Tier 1/Tier 2/Tier 3 and ensure seamless transition of support processes
Coordinate security and systems testing during UAT and go-lives
Governance & Strategic Collaboration
Represent HRIS in the ES Data Governance Council, contributing to decisions around secure data usage, system access, and process alignment in partnership with Office of Data, Privacy, Business Intelligence, and Legal
Partner with Global Ops to assess impacts of system changes on support models
Influence automation, tooling, and case handling strategies to streamline resolution paths and improve response quality
Partner with Product and Compliance to validate requirements and ensure secure, scalable delivery
An Ideal Fit:
Brings both a security mindset and systems troubleshooting expertise across the HRIS landscape
Understands global HR processes and how they are configured and executed in enterprise systems like Workday
Is hands-on with troubleshooting - comfortable with replicating, validating, resolving, and escalating issues as needed
Communicates clearly across technical and business audiences, driving alignment and accountability
Excels in environments where process, compliance, user experience, and system scalability intersect
Required Experience:
7-10 years of experience in HRIS, HR technology, or HR systems governance roles
Proficiency in Workday across multiple modules (HCM, Benefits, Recruiting, Absence, Security)
Demonstrated success in resolving complex business process or configuration issues
Strong understanding of system security (RBP/segment-based), audit, and compliance protocols (SOX/QAR)Experience supporting large-scale system implementations and operational cutovers
Desired Experience:
Familiarity with other HR tools such as Beqom, Salesforce/PeopleForce, or ticketing platforms
Experience managing cross-functional support models or collaborating across Tier 1-3
Exposure to GDPR, CCPA, or internal governance councils
Certifications in HR systems, security, or auditing (e.g., Workday Pro, CIPM, CISA)
Experience with Smartsheet, Jira, or system documentation tools
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900. For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.
#J-18808-Ljbffr
Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce's Employee Success (ES) team delivers world-class HR experiences powered by secure, scalable systems and data. The HRIS team plays a crucial role in enabling global workforce processes, partnering with DET/IT, Compliance, and HR leaders to safeguard data access, optimize system functionality, and troubleshoot complex technical issues. This role blends deep system expertise with operational problem-solving and strategic leadership.
Responsibilities Security Governance & Intake
Manage security intake and implementation across Workday and related systems, ensuring adherence to compliance and business requirements
Develop and maintain security & system governance models & processes (e.g., location management, segment-based access, support group structures)
Serve as the point of contact for escalations and stakeholder engagement related to access and provisioning logic for ES/core specific roles
Drive documentation and process improvement around user access, audit controls, and compliance protocols
Complex HRIS Issue Troubleshooting
Act as the primary Tier 3 escalation point for technical issues requiring deep understanding of business processes and system behavior
Replicate, diagnose, and resolve issues across modules such as Workday HCM, Recruiting, Benefits, Time and Attendance, Reporting, as well as other HR systems including Beqom, Salesforce, etc.
Collaborate with DET/IT Platform and Product to escalates system bugs, propose fixes, or test configuration changes
Support root cause analysis and implement solutions or workarounds with appropriate documentation
Operational Planning & Project Support
Lead planning and execution of cutover and hypercare strategies for major projects, in partnership with Data Program Managers (if applicable) and Program Leads
Develop operational playbooks for system changes, including stakeholder alignment and support readiness
Anticipate downstream impacts of changes on Tier 1/Tier 2/Tier 3 and ensure seamless transition of support processes
Coordinate security and systems testing during UAT and go-lives
Governance & Strategic Collaboration
Represent HRIS in the ES Data Governance Council, contributing to decisions around secure data usage, system access, and process alignment in partnership with Office of Data, Privacy, Business Intelligence, and Legal
Partner with Global Ops to assess impacts of system changes on support models
Influence automation, tooling, and case handling strategies to streamline resolution paths and improve response quality
Partner with Product and Compliance to validate requirements and ensure secure, scalable delivery
An Ideal Fit:
Brings both a security mindset and systems troubleshooting expertise across the HRIS landscape
Understands global HR processes and how they are configured and executed in enterprise systems like Workday
Is hands-on with troubleshooting - comfortable with replicating, validating, resolving, and escalating issues as needed
Communicates clearly across technical and business audiences, driving alignment and accountability
Excels in environments where process, compliance, user experience, and system scalability intersect
Required Experience:
7-10 years of experience in HRIS, HR technology, or HR systems governance roles
Proficiency in Workday across multiple modules (HCM, Benefits, Recruiting, Absence, Security)
Demonstrated success in resolving complex business process or configuration issues
Strong understanding of system security (RBP/segment-based), audit, and compliance protocols (SOX/QAR)Experience supporting large-scale system implementations and operational cutovers
Desired Experience:
Familiarity with other HR tools such as Beqom, Salesforce/PeopleForce, or ticketing platforms
Experience managing cross-functional support models or collaborating across Tier 1-3
Exposure to GDPR, CCPA, or internal governance councils
Certifications in HR systems, security, or auditing (e.g., Workday Pro, CIPM, CISA)
Experience with Smartsheet, Jira, or system documentation tools
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900. For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.
#J-18808-Ljbffr