HDR, Inc.
Associate Toll Operations Consultant
HDR, Inc., Walnut Creek, California, United States, 94598
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story: https://www.hdrinc.com/our-story
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
We believe transportation is more than movement-it's the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn't just a job-it's a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.
In the role of Associate Toll Operations Consultant, we'll count on you to:
Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management.
Confer with managers to obtain additional or interpret policies and procedures related to change options.
Prepare reports and documentation related to options and change evaluations
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products.
Support toll program management tasks including design reviews and operational oversight
Apply HDR's project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts.
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.
Business Development
Assist with business development efforts, including writing or reviewing proposals.
Grow business development skills through industry engagement
Perform other duties as assigned.
Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy.
Preferred Qualifications
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must
Familiarity with tolling back-office systems and/or customer contact center operations
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills.
Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
Ability to adapt to the needs of our clients and work outside of one's comfort zone.
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.
Experience in business or technical management consulting.
Familiarity with tolling policies, technologies, or equipment.
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Master's Degree
Knowledge of ArcGIS, SQL Server and /or Crystal Reports
Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.
Experience in an A/E/C industry
PMP Certification
Required Qualifications
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. Stated benefits are for full-time regular positions. The expected compensation range for this position is $87,934.00 - $142,750.00 annually depending upon skills, experience, education and geographical location.
Primary Location: United States-California-Walnut Creek
Other Locations: United States-California-Oakland, United States-California-Sacramento
Industry: Highway + Road
Schedule: Full-time
Employee Status: Regular
Business Class: Advanced Technologies for Surface Transportation
Job Posting: Oct 14, 2025
#J-18808-Ljbffr
Watch Our Story: https://www.hdrinc.com/our-story
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
We believe transportation is more than movement-it's the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn't just a job-it's a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.
In the role of Associate Toll Operations Consultant, we'll count on you to:
Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management.
Confer with managers to obtain additional or interpret policies and procedures related to change options.
Prepare reports and documentation related to options and change evaluations
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products.
Support toll program management tasks including design reviews and operational oversight
Apply HDR's project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts.
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.
Business Development
Assist with business development efforts, including writing or reviewing proposals.
Grow business development skills through industry engagement
Perform other duties as assigned.
Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy.
Preferred Qualifications
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must
Familiarity with tolling back-office systems and/or customer contact center operations
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills.
Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
Ability to adapt to the needs of our clients and work outside of one's comfort zone.
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.
Experience in business or technical management consulting.
Familiarity with tolling policies, technologies, or equipment.
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Master's Degree
Knowledge of ArcGIS, SQL Server and /or Crystal Reports
Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.
Experience in an A/E/C industry
PMP Certification
Required Qualifications
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. Stated benefits are for full-time regular positions. The expected compensation range for this position is $87,934.00 - $142,750.00 annually depending upon skills, experience, education and geographical location.
Primary Location: United States-California-Walnut Creek
Other Locations: United States-California-Oakland, United States-California-Sacramento
Industry: Highway + Road
Schedule: Full-time
Employee Status: Regular
Business Class: Advanced Technologies for Surface Transportation
Job Posting: Oct 14, 2025
#J-18808-Ljbffr