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Sr. IT Support Engineer
role at
Jobs via Dice
About the Role Our client is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.
Responsibilities
Technical onboarding and ongoing support of users in multiple offices and countries
Hardware deployment, software installation and maintenance of user machines/peripherals
Troubleshoot software and hardware issues and provide resolutions
Evaluate and elevate complex issues to the appropriate teams when necessary
Setup and troubleshoot Apple and Android mobile devices
Support users via Slack, Jira Ticketing, Email, in-person and remote
Asset tracking and inventory management
Communicate highly technical information to both technical and non-technical personnel
Deploy and decommission user workstation VMs
Google Workspace end user support
Update and maintain computer management policies in Jamf / Ivanti / Workspace One
Educate team members and organizational users on new processes and technologies
Support all users including C‑suite
Cross‑team collaboration
Qualifications
High School Diploma
Up to 4 years of experience in End User Support
Excellent documentation and communication skills via Email, Jira, and Slack
Attention to detail and ability to follow documentation
Ability to lift up to 50lbs as necessary
OS Experience: macOS, Windows 10/11, iOS, Android
Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti
Preferred Qualifications
Experience with Jira/Confluence
Research skills with the ability to search internal tools and utilize industry resources
Basic understanding of SaaS applications
Training or certifications: Microsoft operating systems, A+ certification, macOS support training
Experience working on large projects and mentoring team members
Pay and Benefits Pay range: $35.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Dallas, TX.
Application Deadline This position is anticipated to close on Oct 25, 2025.
About the Company About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Sr. IT Support Engineer
role at
Jobs via Dice
About the Role Our client is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.
Responsibilities
Technical onboarding and ongoing support of users in multiple offices and countries
Hardware deployment, software installation and maintenance of user machines/peripherals
Troubleshoot software and hardware issues and provide resolutions
Evaluate and elevate complex issues to the appropriate teams when necessary
Setup and troubleshoot Apple and Android mobile devices
Support users via Slack, Jira Ticketing, Email, in-person and remote
Asset tracking and inventory management
Communicate highly technical information to both technical and non-technical personnel
Deploy and decommission user workstation VMs
Google Workspace end user support
Update and maintain computer management policies in Jamf / Ivanti / Workspace One
Educate team members and organizational users on new processes and technologies
Support all users including C‑suite
Cross‑team collaboration
Qualifications
High School Diploma
Up to 4 years of experience in End User Support
Excellent documentation and communication skills via Email, Jira, and Slack
Attention to detail and ability to follow documentation
Ability to lift up to 50lbs as necessary
OS Experience: macOS, Windows 10/11, iOS, Android
Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti
Preferred Qualifications
Experience with Jira/Confluence
Research skills with the ability to search internal tools and utilize industry resources
Basic understanding of SaaS applications
Training or certifications: Microsoft operating systems, A+ certification, macOS support training
Experience working on large projects and mentoring team members
Pay and Benefits Pay range: $35.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Dallas, TX.
Application Deadline This position is anticipated to close on Oct 25, 2025.
About the Company About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr