Dollarshaveclub
Overview
Senior Ecommerce Manager In 2011, we disrupted the shaving industry with a viral video and a direct-to-consumer model that challenged traditional retail. Dollar Shave Club built not just products but experiences, focusing on simplifying the buying process and delivering value to customers. Today we continue to expand our international grooming offerings while maintaining the disruptive DNA and irreverent humor that contributed to our growth. We are expanding our global presence and aim to make the hairy globe a little smoother. Stop wasting time not working for us and come join the club!
Role Summary
We are hiring an entrepreneurial and results-driven Senior eCommerce Manager to drive online sales growth and enhance the customer experience for our direct-to-consumer (DTC) eCommerce properties. In this pivotal role, you will lead the execution and optimization of our eCommerce strategies, focusing on site merchandising, customer journey enhancement, and driving key performance indicators. You\'ll operate with significant autonomy, making data-informed decisions to achieve and exceed revenue targets.
Responsibilities eCommerce Growth & Strategy Execution: Develop and execute comprehensive eCommerce strategies and tooling to drive online sales growth, enhance customer engagement, and meet revenue targets. Identify market trends, customer preferences, and competitive landscapes to inform strategic decisions and continuously optimize site performance.
Site Merchandising & Optimization: Own and lead all aspects of digital merchandising, including product presentation, categorization, navigation, and promotional placements to maximize conversion rates and average order value. Collaborate with product teams and web development agencies, prioritize user experience improvements, conduct A/B testing, and implement new features and enhancements.
Customer Experience Champion: Deeply understand customer needs and behaviors to create a seamless, intuitive, and engaging online experience. Identify opportunities to optimize the customer journey across various touchpoints, including supporting inbound customer journeys with landing page and product messaging.
Data Analysis & Performance Management: Utilize Google Analytics (GA4) and other eCommerce optimization tools to monitor key metrics (online sales revenue, conversion rate, CAC, website traffic, engagement, brand awareness). Analyze data, identify trends, provide actionable insights, and present regular reports to senior management.
Cross-Functional Collaboration: Partner with Brand, CRM, SEO, Paid Media, IT, Design, and Operations teams to execute integrated eCommerce and digital marketing strategies. Foster strong relationships and ensure operational alignment across departments and with external agencies.
Operational Excellence & Innovation: Proactively identify, evaluate, and implement new technologies, tools, and processes to improve efficiency and simplify operations. Ensure timely updates of site inventory, pricing, and product setup, driving planning around seasonal peaks.
Requirements Bachelor\'s degree in Marketing, Business Administration, Engineering or a related field
7+ years of proven success in eCommerce management, digital marketing, or related roles, with a track record of driving online sales growth and enhancing site experience, preferably in a DTC or retail environment
1-2+ years of deep expertise with Shopify Plus
3+ years of strong proficiency in Google Analytics (GA4) and other eCommerce optimization tools
Exceptional analytical and problem-solving skills, with the ability to interpret complex data, derive clear recommendations, and make data-driven decisions
Proven experience in driving conversion evolution through site funnel analytics
Strong understanding of digital marketing channels, performance analytics, and A/B testing methodologies
Excellent communication, interpersonal, and cross-team collaboration skills, with the ability to influence stakeholders at all levels
Demonstrated ownership mentality, self-driven with the ability to work independently with minimal supervision
Natural curiosity, eagerness to learn, and adaptability in a fast-paced environment
Proven experience managing direct reports and driving team performance, preferred
Nice-To-Haves Background in digital marketing strategy (SEO, Paid Media, CRM)
Knowledge of UX / UI principles for eCommerce
Familiarity with inventory management and order fulfillment
Experience in building or mentoring high-performing teams
Entrepreneurial experience, such as founding or running an online business
Position Type
This is a full-time exempt position. Work Environment: This position is hybrid, primarily working out of our HQ in Durham, North Carolina.
Salary
150,000-$165,000 + Bonus
Benefits Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
Free life insurance, short term disability and long term disability
401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
Unlimited vacation and generous sick time
Half day Fridays year-round (subject to business needs)
12 weeks of fully paid parental leave
4 weeks of fully paid disability leave
Free Dollar Shave Club Products
Monthly cell phone and work-from-home stipends
Application Process
All applications must be submitted via our Applicant Tracking System, Greenhouse. If selected, you\'ll be invited to an initial phone screening interview with a recruiter before meeting with team members. Candidates will be notified if they are not selected. The position remains open until filled. Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable Accommodation: please email accommodations@dollarshaveclub.com with any accommodation requests. Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with local hiring laws.
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Senior Ecommerce Manager In 2011, we disrupted the shaving industry with a viral video and a direct-to-consumer model that challenged traditional retail. Dollar Shave Club built not just products but experiences, focusing on simplifying the buying process and delivering value to customers. Today we continue to expand our international grooming offerings while maintaining the disruptive DNA and irreverent humor that contributed to our growth. We are expanding our global presence and aim to make the hairy globe a little smoother. Stop wasting time not working for us and come join the club!
Role Summary
We are hiring an entrepreneurial and results-driven Senior eCommerce Manager to drive online sales growth and enhance the customer experience for our direct-to-consumer (DTC) eCommerce properties. In this pivotal role, you will lead the execution and optimization of our eCommerce strategies, focusing on site merchandising, customer journey enhancement, and driving key performance indicators. You\'ll operate with significant autonomy, making data-informed decisions to achieve and exceed revenue targets.
Responsibilities eCommerce Growth & Strategy Execution: Develop and execute comprehensive eCommerce strategies and tooling to drive online sales growth, enhance customer engagement, and meet revenue targets. Identify market trends, customer preferences, and competitive landscapes to inform strategic decisions and continuously optimize site performance.
Site Merchandising & Optimization: Own and lead all aspects of digital merchandising, including product presentation, categorization, navigation, and promotional placements to maximize conversion rates and average order value. Collaborate with product teams and web development agencies, prioritize user experience improvements, conduct A/B testing, and implement new features and enhancements.
Customer Experience Champion: Deeply understand customer needs and behaviors to create a seamless, intuitive, and engaging online experience. Identify opportunities to optimize the customer journey across various touchpoints, including supporting inbound customer journeys with landing page and product messaging.
Data Analysis & Performance Management: Utilize Google Analytics (GA4) and other eCommerce optimization tools to monitor key metrics (online sales revenue, conversion rate, CAC, website traffic, engagement, brand awareness). Analyze data, identify trends, provide actionable insights, and present regular reports to senior management.
Cross-Functional Collaboration: Partner with Brand, CRM, SEO, Paid Media, IT, Design, and Operations teams to execute integrated eCommerce and digital marketing strategies. Foster strong relationships and ensure operational alignment across departments and with external agencies.
Operational Excellence & Innovation: Proactively identify, evaluate, and implement new technologies, tools, and processes to improve efficiency and simplify operations. Ensure timely updates of site inventory, pricing, and product setup, driving planning around seasonal peaks.
Requirements Bachelor\'s degree in Marketing, Business Administration, Engineering or a related field
7+ years of proven success in eCommerce management, digital marketing, or related roles, with a track record of driving online sales growth and enhancing site experience, preferably in a DTC or retail environment
1-2+ years of deep expertise with Shopify Plus
3+ years of strong proficiency in Google Analytics (GA4) and other eCommerce optimization tools
Exceptional analytical and problem-solving skills, with the ability to interpret complex data, derive clear recommendations, and make data-driven decisions
Proven experience in driving conversion evolution through site funnel analytics
Strong understanding of digital marketing channels, performance analytics, and A/B testing methodologies
Excellent communication, interpersonal, and cross-team collaboration skills, with the ability to influence stakeholders at all levels
Demonstrated ownership mentality, self-driven with the ability to work independently with minimal supervision
Natural curiosity, eagerness to learn, and adaptability in a fast-paced environment
Proven experience managing direct reports and driving team performance, preferred
Nice-To-Haves Background in digital marketing strategy (SEO, Paid Media, CRM)
Knowledge of UX / UI principles for eCommerce
Familiarity with inventory management and order fulfillment
Experience in building or mentoring high-performing teams
Entrepreneurial experience, such as founding or running an online business
Position Type
This is a full-time exempt position. Work Environment: This position is hybrid, primarily working out of our HQ in Durham, North Carolina.
Salary
150,000-$165,000 + Bonus
Benefits Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
Free life insurance, short term disability and long term disability
401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
Unlimited vacation and generous sick time
Half day Fridays year-round (subject to business needs)
12 weeks of fully paid parental leave
4 weeks of fully paid disability leave
Free Dollar Shave Club Products
Monthly cell phone and work-from-home stipends
Application Process
All applications must be submitted via our Applicant Tracking System, Greenhouse. If selected, you\'ll be invited to an initial phone screening interview with a recruiter before meeting with team members. Candidates will be notified if they are not selected. The position remains open until filled. Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable Accommodation: please email accommodations@dollarshaveclub.com with any accommodation requests. Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with local hiring laws.
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