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MSC Industrial Supply Co.

In-Plant Solutions Specialist

MSC Industrial Supply Co., Irvington, New Jersey, us, 07111

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In-Plant Solutions Specialist

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MSC Industrial Supply Co.

Job Details Requisition ID:

19086 Employment Type:

Full Time Job Category:

Sales Work Location:

Irvington, New Jersey

Overview The In-Plant Solutions Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties And Responsibilities

Excellent customer service skills to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost savings statistics.

Manage MSC ControlPoint Solutions, which could include Vendor Managed Inventory, Vending, or Storeroom management programs, and may require ordering, product put-away, and optimization.

Determine optimal sourcing strategy for key customer projects, collaborating with the Category Team to drive savings and improve the customer’s shop floor.

Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.

Collaborate with the account team to maximize customer satisfaction and future projects.

Resolve on-site customer product and service issues by providing sales-related solutions using common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective information.

Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.

Communicate customer concerns to management to ensure effective and lasting problem resolution.

Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.

Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC vision and unity of purpose.

Participate in special projects and perform additional duties as required.

Education and Experience

High School Diploma or equivalent experience is required.

College degree preferred.

2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.

Industry experience preferred.

Relevant military experience a plus.

Metalworking knowledge and experience is a plus but not always required.

Skills

Computer literacy and proficiency with email, various internet browsers, and/or the Windows operating system required.

Excellent problem‑solving skills are required.

Excellent customer service and sales skills are required.

Excellent oral and written communication skills are also required.

Working industrial knowledge preferred.

Other Requirements

Valid driver’s license and ability to travel up to 10% of the time may be required.

Ability to lift items of up to 50 pounds required as needed.

Position may require access to ITAR and/or Controlled Unclassified Information (CUI).

Compensation Starting at $40,810 – $64,130 per year, dependent on experience.

EEO Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Benefits Alongside competitive pay, we offer a comprehensive benefits program to support you and your family's health, well‑being and financial future. We provide dynamic healthcare plans, generous 401( K) and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.

Commitment to Inclusion Our associates are our top priority and investing in their well‑being is one way we execute our Built to Make You Better brand promise. We encourage participation in Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

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