Sage Hospitality Group
Group Sales Manager - The Ritz-Carlton
Sage Hospitality Group, Chicago, Illinois, United States, 60290
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Group Sales Manager - The Ritz‑Carlton
role at
Sage Hospitality Group .
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz‑Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Overview The Ritz‑Carlton is recognized as the gold standard of hospitality. As a member of our team you will reflect the values that make us the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Responsibilities Direct Sales
Targets results‑oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
New Account Development
Captures competitor’s accounts through networking, research and reserved board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts and follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
Plans and implements an on‑going targeted account development "hit list" in order to create new revenue and acquire valuable hotel contacts and contracts.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management
Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel’s financial performance.
Maintains a well‑documented, accurate, organized and up‑to‑date file management system to serve client and employer expediently.
Develops strong customer relationships through frequent communication and professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, to best meet client needs and increase revenues.
Promptly follows up on all customer needs and inquiries efficiently.
Product Knowledge
Conducts research, surveys, personal investigation and studies the marketplace and territory to effectively capitalize on the hotel’s strengths and competitors’ weaknesses.
Time Management
Focuses on revenue‑producing activity and maximizes selling time by dedicating a minimum 90% of work time to direct sales efforts.
Controls expenses while traveling on the property’s behalf to minimize department and hotel costs.
Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude toward all hotel departments and maintains open communications with all co‑workers for the best overall performance of the hotel.
Displays a neat, clean, and business‑like appearance at all times.
Education and Formal Training Minimum of high school diploma or equivalent. College degree preferred.
Experience 1 year minimum in sales, customer service related position or hotel experience required.
Knowledge / Skills
Knowledge of general sales techniques.
Yield management experience.
Highly developed customer service skills.
Fluency in speaking, reading, writing English.
12th grade level mathematics, spelling and reading skills.
Effective business writing skills.
Ability to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions. Respond to coaching, feedback and training.
Strong and effective sales skills.
Physical Demands
Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment and Benefits
General office and hotel environment.
Medical, dental, & vision insurance.
Eligible to participate in the 401(k) program with employer matching.
Health savings and flexible spending accounts.
Basic Life and AD&D insurance.
Company‑paid short‑term disability.
Employee Assistance Program.
Great discounts on Hotels, Restaurants, and much more.
Salary range: $70,000 - $78,000 per year.
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Group Sales Manager - The Ritz‑Carlton
role at
Sage Hospitality Group .
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz‑Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Overview The Ritz‑Carlton is recognized as the gold standard of hospitality. As a member of our team you will reflect the values that make us the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Responsibilities Direct Sales
Targets results‑oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
New Account Development
Captures competitor’s accounts through networking, research and reserved board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts and follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
Plans and implements an on‑going targeted account development "hit list" in order to create new revenue and acquire valuable hotel contacts and contracts.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management
Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel’s financial performance.
Maintains a well‑documented, accurate, organized and up‑to‑date file management system to serve client and employer expediently.
Develops strong customer relationships through frequent communication and professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, to best meet client needs and increase revenues.
Promptly follows up on all customer needs and inquiries efficiently.
Product Knowledge
Conducts research, surveys, personal investigation and studies the marketplace and territory to effectively capitalize on the hotel’s strengths and competitors’ weaknesses.
Time Management
Focuses on revenue‑producing activity and maximizes selling time by dedicating a minimum 90% of work time to direct sales efforts.
Controls expenses while traveling on the property’s behalf to minimize department and hotel costs.
Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude toward all hotel departments and maintains open communications with all co‑workers for the best overall performance of the hotel.
Displays a neat, clean, and business‑like appearance at all times.
Education and Formal Training Minimum of high school diploma or equivalent. College degree preferred.
Experience 1 year minimum in sales, customer service related position or hotel experience required.
Knowledge / Skills
Knowledge of general sales techniques.
Yield management experience.
Highly developed customer service skills.
Fluency in speaking, reading, writing English.
12th grade level mathematics, spelling and reading skills.
Effective business writing skills.
Ability to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions. Respond to coaching, feedback and training.
Strong and effective sales skills.
Physical Demands
Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment and Benefits
General office and hotel environment.
Medical, dental, & vision insurance.
Eligible to participate in the 401(k) program with employer matching.
Health savings and flexible spending accounts.
Basic Life and AD&D insurance.
Company‑paid short‑term disability.
Employee Assistance Program.
Great discounts on Hotels, Restaurants, and much more.
Salary range: $70,000 - $78,000 per year.
#J-18808-Ljbffr