Tapestry, Inc.
Temporary Support Associate
Location: Blackwood, NJ, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description Sales Support Associate role is an integral part of the store’s overall success and efficiency; supporting our brand commitment when servicing our customers. Leave a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Sample of tasks required of role
CASH WRAP
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information pertaining to price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Drive For Results: exceed goals; top performer mindset
Customer Focus: meet expectations of internal and external customers; build trust and respect
Creativity and Interpersonal Savvy: bring ideas and relate well to people
Learning on The Fly and Perseverance: quick learner, persistent
Dealing with Ambiguity: cope with change and risk
Additional Requirements
Experience:
1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets.
Physical:
Fast pace; ability to communicate effectively with customers and team; maneuver the sales floor, stock room; frequent lifting up to 25 pounds and sometimes up to 50 pounds for shipments/transfers.
Schedule:
Flexible schedule including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
EEO Notice:
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Decisions are based on qualifications and are made without regard to protected characteristics by applicable law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback, communicates clearly, and addresses problems promptly.
Creativity : Generating new, valuable ideas and connections.
Customer Focus : Meets internal and external customer expectations and builds trust.
Dealing with Ambiguity : Handles change and uncertainty effectively.
Drive for Results : Exceeds goals and remains focused on outcomes.
Interpersonal Savvy : Builds rapport and works with diverse people.
Learning on the Fly : Learns quickly, open to change, experiments to improve.
Relation to Others
and other related competencies as described.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. For accommodation requests contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Location: Blackwood, NJ, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description Sales Support Associate role is an integral part of the store’s overall success and efficiency; supporting our brand commitment when servicing our customers. Leave a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Sample of tasks required of role
CASH WRAP
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information pertaining to price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Drive For Results: exceed goals; top performer mindset
Customer Focus: meet expectations of internal and external customers; build trust and respect
Creativity and Interpersonal Savvy: bring ideas and relate well to people
Learning on The Fly and Perseverance: quick learner, persistent
Dealing with Ambiguity: cope with change and risk
Additional Requirements
Experience:
1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets.
Physical:
Fast pace; ability to communicate effectively with customers and team; maneuver the sales floor, stock room; frequent lifting up to 25 pounds and sometimes up to 50 pounds for shipments/transfers.
Schedule:
Flexible schedule including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
EEO Notice:
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Decisions are based on qualifications and are made without regard to protected characteristics by applicable law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback, communicates clearly, and addresses problems promptly.
Creativity : Generating new, valuable ideas and connections.
Customer Focus : Meets internal and external customer expectations and builds trust.
Dealing with Ambiguity : Handles change and uncertainty effectively.
Drive for Results : Exceeds goals and remains focused on outcomes.
Interpersonal Savvy : Builds rapport and works with diverse people.
Learning on the Fly : Learns quickly, open to change, experiments to improve.
Relation to Others
and other related competencies as described.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. For accommodation requests contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
#J-18808-Ljbffr