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Desktop Support Technician
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Position Summary The Desktop Support Specialist provides technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures that all desktop systems, applications, and peripherals operate efficiently and securely, delivering a high level of customer service to internal staff.
Key Responsibilities
Respond to and resolve user-reported technical issues via phone, email, or in person.
Install, configure, and maintain desktop hardware, operating systems, and software applications.
Troubleshoot and repair hardware components, including desktops, laptops, printers, and peripherals.
Manage user accounts, permissions, and access rights in Active Directory and other systems.
Perform system updates, patches, and antivirus maintenance to ensure security compliance.
Document all support activities, solutions, and asset changes in the ticketing system.
Assist with onboarding and offboarding processes, including device setup and recovery.
Collaborate with network and systems teams to accelerate and resolve complex issues.
Provide basic training and guidance to users on technology best practices.
Qualifications
Education: Associate's degree in Information Technology or related field (Bachelor's preferred) or equivalent experience.
Experience: 1-3 years in desktop support, help desk, or IT support role.
Technical Skills:
Proficiency with Windows and macOS environments; knowledge of Microsoft 365, Active Directory, and common business applications; familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
Soft Skills:
Strong communication, problem-solving, and customer service skills.
Preferred Certifications
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (a plus)
Work Environment
Onsite with occasional remote support.
May require lifting up to 50 lbs and occasional travel between office locations.
Pay and Benefits The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Yankton, SD.
Application Deadline This position is anticipated to close on Oct 25, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Software Development
References and Alerts Referrals increase your chances of interviewing at Jobs via Dice by 2x. Sign in to set job alerts for “Desktop Support Technician” roles.
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– Apply through Jobs via Dice.
Position Summary The Desktop Support Specialist provides technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures that all desktop systems, applications, and peripherals operate efficiently and securely, delivering a high level of customer service to internal staff.
Key Responsibilities
Respond to and resolve user-reported technical issues via phone, email, or in person.
Install, configure, and maintain desktop hardware, operating systems, and software applications.
Troubleshoot and repair hardware components, including desktops, laptops, printers, and peripherals.
Manage user accounts, permissions, and access rights in Active Directory and other systems.
Perform system updates, patches, and antivirus maintenance to ensure security compliance.
Document all support activities, solutions, and asset changes in the ticketing system.
Assist with onboarding and offboarding processes, including device setup and recovery.
Collaborate with network and systems teams to accelerate and resolve complex issues.
Provide basic training and guidance to users on technology best practices.
Qualifications
Education: Associate's degree in Information Technology or related field (Bachelor's preferred) or equivalent experience.
Experience: 1-3 years in desktop support, help desk, or IT support role.
Technical Skills:
Proficiency with Windows and macOS environments; knowledge of Microsoft 365, Active Directory, and common business applications; familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
Soft Skills:
Strong communication, problem-solving, and customer service skills.
Preferred Certifications
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (a plus)
Work Environment
Onsite with occasional remote support.
May require lifting up to 50 lbs and occasional travel between office locations.
Pay and Benefits The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Yankton, SD.
Application Deadline This position is anticipated to close on Oct 25, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Software Development
References and Alerts Referrals increase your chances of interviewing at Jobs via Dice by 2x. Sign in to set job alerts for “Desktop Support Technician” roles.
#J-18808-Ljbffr