Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role
Sales Support Associate Description The Sales Support Associate role is an integral part of the store’s overall success and efficiency, contributing to how we service customers and uphold our brand commitments. This role involves leaving a lasting impression on customers through friendly, efficient interactions at the cash wrap and on the sales floor, and ensuring accurate and effective work from receipt of product through the point of sale. Responsibilities
CASH WRAP
Greet customers with a smile, eye contact, and by offering your name Interact genuinely and naturally with customers Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Keep cash wrap organized and clean Suggest multiple add-ons and sell gift cards Maintain cash and POS media accuracy in line with Coach policy Create a lasting impression by thanking customers and providing a reason to return Represent the Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipments and transfers Notify Store Management when new product arrives Scan cartons/transfers and verify store information Communicate discrepancies to Store Management Process shipments/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in stockroom; respond to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone Respond to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate information about price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards
Competencies
Drive For Results : Can be counted on to exceed goals; consistently one of the top performers; bottom-line oriented; pursues results Customer Focus : Dedicated to meeting customer expectations; builds trust and strong relationships Creativity : Generates new and unique ideas; connects disparate concepts Interpersonal Savvy : Relates well to all kinds of people; builds rapport and uses diplomacy Learning on The Fly : Learns quickly in new situations; open to change; experiments to find solutions Perseverance : Finishes tasks with energy and determination Dealing with Ambiguity : Coping with change; acts without having the total picture; handles risk and uncertainty Our Competencies for All People Managers Strategic Agility : Sees ahead; articulates visions and strategies Developing Direct Reports and Others : Provides development opportunities and supports growth Building Effective Teams : Fosters teamwork, morale, and ownership Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Ada/ADA
Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Base pay range: $15.00 to $16.25 per hour. Benefits include health, dental, vision, life and disability insurance, 401(k), paid time off, and employee discounts; additional compensation details are provided during the offer process. Visit Coach at www.coach.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role
Sales Support Associate Description The Sales Support Associate role is an integral part of the store’s overall success and efficiency, contributing to how we service customers and uphold our brand commitments. This role involves leaving a lasting impression on customers through friendly, efficient interactions at the cash wrap and on the sales floor, and ensuring accurate and effective work from receipt of product through the point of sale. Responsibilities
CASH WRAP
Greet customers with a smile, eye contact, and by offering your name Interact genuinely and naturally with customers Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Keep cash wrap organized and clean Suggest multiple add-ons and sell gift cards Maintain cash and POS media accuracy in line with Coach policy Create a lasting impression by thanking customers and providing a reason to return Represent the Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipments and transfers Notify Store Management when new product arrives Scan cartons/transfers and verify store information Communicate discrepancies to Store Management Process shipments/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in stockroom; respond to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone Respond to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate information about price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards
Competencies
Drive For Results : Can be counted on to exceed goals; consistently one of the top performers; bottom-line oriented; pursues results Customer Focus : Dedicated to meeting customer expectations; builds trust and strong relationships Creativity : Generates new and unique ideas; connects disparate concepts Interpersonal Savvy : Relates well to all kinds of people; builds rapport and uses diplomacy Learning on The Fly : Learns quickly in new situations; open to change; experiments to find solutions Perseverance : Finishes tasks with energy and determination Dealing with Ambiguity : Coping with change; acts without having the total picture; handles risk and uncertainty Our Competencies for All People Managers Strategic Agility : Sees ahead; articulates visions and strategies Developing Direct Reports and Others : Provides development opportunities and supports growth Building Effective Teams : Fosters teamwork, morale, and ownership Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Ada/ADA
Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Base pay range: $15.00 to $16.25 per hour. Benefits include health, dental, vision, life and disability insurance, 401(k), paid time off, and employee discounts; additional compensation details are provided during the offer process. Visit Coach at www.coach.com.
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