Bruker
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Customer Service Administrator
role at
Bruker .
Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time‑to‑market and support industries in successfully enhancing quality of life. With 60 years of innovation and more than 11,400 employees worldwide on over 90 locations, Bruker is a global leader.
This is a 100% onsite opportunity in our Billerica, MA offices.
Responsibilities
Coordinate with customers, SLS local management, Field Service Engineers, Logistics, and Factory team members on various assigned tasks.
Facilitate incoming movement and return shipment of parts, ensuring that all proper authorizations are completed.
Assist with monthly financial forecasts and end‑of‑month performance requirements.
Support additional BBIO SLS administrative functions as required in support of service operation needs.
Monitor and distribute Point Of No Return information for upcoming deliveries/orders.
Assist SLS AMER team with SFDC management and billable opportunities tracking.
Distribute new order delivery information to corresponding members of local Service team.
Monitor late deliveries and back orders.
Coordinate with other internal departments to obtain information needed to accurately respond to customers and engineers’ inquiries.
Monitor the maintenance of customers’ service databases by entered case information and equipment data.
Maintain and update service reports and installation acceptance records as needed.
Build and maintain a working knowledge of Bruker products, sales promotions and order processes needed to fulfil job requirements.
Perform other duties as required.
Qualifications
High school diploma or equivalent. College‑level courses in business or technical field preferred.
Minimum of 5 years of customer service support, order processing and highly accurate data entry experience, preferably within a global life sciences work environment that provides technical, scientific and/or engineering products.
MS Office proficiency and strong working knowledge of SAP and Salesforce.
Excellent customer communication focus with ability to reliably respond to inquiries, communicate and interact with colleagues and customers in a timely and professional manner.
Excellent organizational skills with ability to prioritize, multi‑task, follow through, and work independently and as a team in a customer‑focused global work environment.
Strong verbal, written, communication and presentation skills with oral and written fluency in English required.
Ability to work cross‑organizationally with Service, Sales, CX/CO, Operations and Logistics teams.
Ability to develop and maintain positive, strong business relationships with customers and internal team members.
An outgoing and friendly personality with a high degree of personal integrity.
Ability to lift 50 lbs., sit and stand for long periods of time.
Ability to satisfactorily complete position training requirements.
Valid driver license in good standing issued by resident state and reliable transportation required.
U.S. citizenship or U.S. permanent resident status required.
May be required to pass a security clearance investigation.
Compensation & Benefits The base salary for this full‑time position is between $44,100 and $76,000. Employees may be eligible for a performance‑related incentive, 401(k) with company match, employee stock purchase plan, medical and dental benefits, life insurance, disability insurance, paid time off including vacation, sick time, holidays and other benefits.
EEO Statement Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status and other protected characteristics.
Additional Information Positions may require compliance with export control laws and a security clearance investigation.
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Customer Service Administrator
role at
Bruker .
Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time‑to‑market and support industries in successfully enhancing quality of life. With 60 years of innovation and more than 11,400 employees worldwide on over 90 locations, Bruker is a global leader.
This is a 100% onsite opportunity in our Billerica, MA offices.
Responsibilities
Coordinate with customers, SLS local management, Field Service Engineers, Logistics, and Factory team members on various assigned tasks.
Facilitate incoming movement and return shipment of parts, ensuring that all proper authorizations are completed.
Assist with monthly financial forecasts and end‑of‑month performance requirements.
Support additional BBIO SLS administrative functions as required in support of service operation needs.
Monitor and distribute Point Of No Return information for upcoming deliveries/orders.
Assist SLS AMER team with SFDC management and billable opportunities tracking.
Distribute new order delivery information to corresponding members of local Service team.
Monitor late deliveries and back orders.
Coordinate with other internal departments to obtain information needed to accurately respond to customers and engineers’ inquiries.
Monitor the maintenance of customers’ service databases by entered case information and equipment data.
Maintain and update service reports and installation acceptance records as needed.
Build and maintain a working knowledge of Bruker products, sales promotions and order processes needed to fulfil job requirements.
Perform other duties as required.
Qualifications
High school diploma or equivalent. College‑level courses in business or technical field preferred.
Minimum of 5 years of customer service support, order processing and highly accurate data entry experience, preferably within a global life sciences work environment that provides technical, scientific and/or engineering products.
MS Office proficiency and strong working knowledge of SAP and Salesforce.
Excellent customer communication focus with ability to reliably respond to inquiries, communicate and interact with colleagues and customers in a timely and professional manner.
Excellent organizational skills with ability to prioritize, multi‑task, follow through, and work independently and as a team in a customer‑focused global work environment.
Strong verbal, written, communication and presentation skills with oral and written fluency in English required.
Ability to work cross‑organizationally with Service, Sales, CX/CO, Operations and Logistics teams.
Ability to develop and maintain positive, strong business relationships with customers and internal team members.
An outgoing and friendly personality with a high degree of personal integrity.
Ability to lift 50 lbs., sit and stand for long periods of time.
Ability to satisfactorily complete position training requirements.
Valid driver license in good standing issued by resident state and reliable transportation required.
U.S. citizenship or U.S. permanent resident status required.
May be required to pass a security clearance investigation.
Compensation & Benefits The base salary for this full‑time position is between $44,100 and $76,000. Employees may be eligible for a performance‑related incentive, 401(k) with company match, employee stock purchase plan, medical and dental benefits, life insurance, disability insurance, paid time off including vacation, sick time, holidays and other benefits.
EEO Statement Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status and other protected characteristics.
Additional Information Positions may require compliance with export control laws and a security clearance investigation.
#J-18808-Ljbffr