F2Onsite
Job Overview
Our client is seeking an experienced Desktop Support Technician to provide on‑site technical support in a mixed Windows and Mac environment. The ideal candidate will have hands‑on experience supporting end‑user devices and peripherals, including Mac systems, and a strong focus on customer service and professionalism.
Key Responsibilities
Provide day‑to‑day onsite technical support for desktops, laptops (Windows & Mac), tablets, and printers
Troubleshoot hardware, software, and peripheral issues in a corporate environment
Support VIP users with urgency, professionalism, and discretion
Perform device imaging, configurations, and upgrades
Complete Install / Move / Add / Change (IMAC) tasks as assigned
Accurately document all service requests, resolutions, and device updates
Communicate effectively with users, service desk teams, and other IT staff regarding status updates and timelines
Follow company policies, procedures, and IT service management best practices
Maintain high levels of customer satisfaction through responsive and professional service
Qualifications
1–2 years of hands‑on desktop support experience in an enterprise environment
Proficiency in both Windows and Mac OS platforms is required
Experience with imaging tools, remote support software, and asset tracking systems
Strong understanding of desktop / laptop hardware, software installations, and network connectivity troubleshooting
Excellent communication and customer service skills
Ability to lift / move computer equipment (up to 50 lbs.)
Must be able to work independently and follow established procedures
Technical certifications (CompTIA A+, Apple ACSP, etc.) are a plus
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Key Responsibilities
Provide day‑to‑day onsite technical support for desktops, laptops (Windows & Mac), tablets, and printers
Troubleshoot hardware, software, and peripheral issues in a corporate environment
Support VIP users with urgency, professionalism, and discretion
Perform device imaging, configurations, and upgrades
Complete Install / Move / Add / Change (IMAC) tasks as assigned
Accurately document all service requests, resolutions, and device updates
Communicate effectively with users, service desk teams, and other IT staff regarding status updates and timelines
Follow company policies, procedures, and IT service management best practices
Maintain high levels of customer satisfaction through responsive and professional service
Qualifications
1–2 years of hands‑on desktop support experience in an enterprise environment
Proficiency in both Windows and Mac OS platforms is required
Experience with imaging tools, remote support software, and asset tracking systems
Strong understanding of desktop / laptop hardware, software installations, and network connectivity troubleshooting
Excellent communication and customer service skills
Ability to lift / move computer equipment (up to 50 lbs.)
Must be able to work independently and follow established procedures
Technical certifications (CompTIA A+, Apple ACSP, etc.) are a plus
#J-18808-Ljbffr