AltaGas
Job Description
WGL - Contractor Support Associate I
WGL/Washington Gas has an immediate opening for a Contractor Support Associate to serve as a first level liaison between Field Operations and contractors for Washington Gas with respect to customer issues and invoice reconciliation and validation for meter set, meter relocation, and meter compliance tasks resulting from customer or construction generated requests.
You Will
Serve as liaison with Operations, Construction, Replacement, Customer Services, and Corporate Relations management teams to effectively communicate the status of projects to various internal and external audiences, including customers, contractors, and community representatives.
Serve as the primary contact for incoming telephone or written inquiries regarding work performed by meter contractors for Washington Gas and work closely with internal and external construction and operations personnel to respond to and resolve issues with a mutually agreeable solution.
Review results of post‑job customer feedback surveys and compile and report on results.
Prepare and distribute reports on various projects completed by Meter and Regulator contractors; monitor and prepare reports on process performance and complaint resolution.
Identify, recommend, and implement improvements and updates to customer requested work processes/solutions to optimize workflow and efficiency.
Validate contractor's performance and billing and hold the contractor accountable for results based upon contractual agreements and established performance standards, and process all monthly accruals for Management's signature.
Use Washington Gas (WG) systems of records (SAP, EPRO, ARM) to document work, generate reports, and otherwise complete assignments.
Coordinate meter sets with contractors and builders (external customers) including establishing customers' accounts as needed.
Monitor the O&M and Capital budgets.
You Have
High School Diploma/GED required.
At least 0‑2 years of experience, ideally in Utility Operations or Construction.
Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information logically and concisely verbally and in writing.
Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers and to resolve customer issues to the mutual benefit of the Company and the customer.
Experience with revising budget reports preferred.
Demonstrated knowledge of invoice processing or accounting functions preferred.
We offer a competitive salary range of $55,000.00 to $79,500.00 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.
Why work at AltaGas? AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions—from the well sites of upstream producers to the doorsteps of homes and businesses and to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
For Canadian hires AltaGas hires personnel on the basis of job‑related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability or any other characteristic protected by applicable law.
For U.S. hires WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401(k) matching, and a wide array of benefits. These benefits—including medical, dental, and vision coverage—are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending on the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
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You Will
Serve as liaison with Operations, Construction, Replacement, Customer Services, and Corporate Relations management teams to effectively communicate the status of projects to various internal and external audiences, including customers, contractors, and community representatives.
Serve as the primary contact for incoming telephone or written inquiries regarding work performed by meter contractors for Washington Gas and work closely with internal and external construction and operations personnel to respond to and resolve issues with a mutually agreeable solution.
Review results of post‑job customer feedback surveys and compile and report on results.
Prepare and distribute reports on various projects completed by Meter and Regulator contractors; monitor and prepare reports on process performance and complaint resolution.
Identify, recommend, and implement improvements and updates to customer requested work processes/solutions to optimize workflow and efficiency.
Validate contractor's performance and billing and hold the contractor accountable for results based upon contractual agreements and established performance standards, and process all monthly accruals for Management's signature.
Use Washington Gas (WG) systems of records (SAP, EPRO, ARM) to document work, generate reports, and otherwise complete assignments.
Coordinate meter sets with contractors and builders (external customers) including establishing customers' accounts as needed.
Monitor the O&M and Capital budgets.
You Have
High School Diploma/GED required.
At least 0‑2 years of experience, ideally in Utility Operations or Construction.
Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information logically and concisely verbally and in writing.
Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers and to resolve customer issues to the mutual benefit of the Company and the customer.
Experience with revising budget reports preferred.
Demonstrated knowledge of invoice processing or accounting functions preferred.
We offer a competitive salary range of $55,000.00 to $79,500.00 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.
Why work at AltaGas? AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions—from the well sites of upstream producers to the doorsteps of homes and businesses and to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
For Canadian hires AltaGas hires personnel on the basis of job‑related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability or any other characteristic protected by applicable law.
For U.S. hires WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401(k) matching, and a wide array of benefits. These benefits—including medical, dental, and vision coverage—are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending on the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
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