Fifth Third Bank
Document Exceptions Specialist M-F 8am-5pm
Fifth Third Bank, Cincinnati, Ohio, United States, 45208
Document Exceptions Specialist M-F 8am-5pm
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GENERAL FUNCTION:
This position is responsible for research and resolution of consumer and commercial collateral issues escalated by internal and external clients, research of missing mortgage or assignments, break‑in‑chain requests, facilitation of affidavits of lost assignment or erroneous release requests, and review and termination of land trust or land contract assignments. The individual is the Subject Matter Expert for collateral documentation research, exception processing and M&A collateral issues. The role is responsible and accountable for risk, ensuring policies and procedures are followed to deliver a positive customer experience within the Bank’s risk appetite.
Essential Duties & Responsibilities
Processes incoming requests through CORE within established service level agreements.
Reviews and responds to incoming requests in the CMT system within 24 hours.
Works with investors, custodians, attorneys, title companies and other customers to resolve lien release issues and minimize financial risk to the Bank.
Completes complex research on Assignment of Mortgage issues related to merger files, CEMA loans, broker loans or erroneous filings.
Processes Co‑Op, CEMA, External Custodian, Multiple Collateral, UCC, non‑real estate and VA loans, ensuring VA Guaranty Certificates are cancelled with the appropriate VA jurisdiction.
Processes releases of collateral such as life insurance policies, deposit accounts, trust accounts, and brokerage accounts regarding commercial loans.
Prepares Assignment of Mortgage documents for merger activities and verifies validity of requests with proof of payoff or servicing.
Holds satisfaction documents pending NSF, misapplied payments, fraud or other issues and advises line of business if a satisfaction document has already been sent for recording.
Validates erroneous release requests and prepares affidavits, rescissions or collaborates with LOB to obtain executed mortgage documents to re‑secure lien on behalf of the bank, then mails for recording or submits electronically.
Prepares and records Warranty Deed or discharge of Assignment on land contracts.
Performs in‑depth research on aged outstanding mortgage/deed‑of‑trust issues where proof of servicing, payoff or invalid release cannot be provided.
Prepares lien release/satisfaction documents in accordance with state and county guidelines.
Completes all rejected/non‑recorded releases returned for error within 5 business days.
Conducts phone research with county clerks/recorders to obtain recording information for release.
Researches missing mortgage and/or assignment files to obtain necessary information for release.
Works with third parties and lenders to obtain necessary assignments of mortgages for lien releases.
Utilizes web‑based and internal account system tools to validate release requests, including proof of payoff, credit reports, and merger histories.
Maintains an organized and efficient work area and performs all work in accordance with established health and safety procedures.
Performs any other duties as assigned by management.
Minimum Knowledge, Skills And Responsibilities Required
High School Diploma or equivalent; a college degree is a plus.
Minimum 3 years of banking operations experience in consumer or commercial mortgage loans.
Excellent verbal and written communication skills; responsible for communicating with document recording staff, LOBs and reporting to management.
Strong analytical skills and attention to detail.
Ability to research and utilize multiple bank and external programs to obtain documentation for releases.
Ability to multi‑task and effectively prioritize assignments and projects in a fast‑paced environment.
At Fifth Third, the Total Rewards package includes comprehensive benefits and differentiated compensation, designed to support the individual needs of employees and their families. The base salary for this position is competitive and reflects the range of salary levels for this pay grade across the U.S., with individual salaries varying based on role, skill set, experience, education and geographic location.
LOCATION – Cincinnati, Ohio 45227
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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GENERAL FUNCTION:
This position is responsible for research and resolution of consumer and commercial collateral issues escalated by internal and external clients, research of missing mortgage or assignments, break‑in‑chain requests, facilitation of affidavits of lost assignment or erroneous release requests, and review and termination of land trust or land contract assignments. The individual is the Subject Matter Expert for collateral documentation research, exception processing and M&A collateral issues. The role is responsible and accountable for risk, ensuring policies and procedures are followed to deliver a positive customer experience within the Bank’s risk appetite.
Essential Duties & Responsibilities
Processes incoming requests through CORE within established service level agreements.
Reviews and responds to incoming requests in the CMT system within 24 hours.
Works with investors, custodians, attorneys, title companies and other customers to resolve lien release issues and minimize financial risk to the Bank.
Completes complex research on Assignment of Mortgage issues related to merger files, CEMA loans, broker loans or erroneous filings.
Processes Co‑Op, CEMA, External Custodian, Multiple Collateral, UCC, non‑real estate and VA loans, ensuring VA Guaranty Certificates are cancelled with the appropriate VA jurisdiction.
Processes releases of collateral such as life insurance policies, deposit accounts, trust accounts, and brokerage accounts regarding commercial loans.
Prepares Assignment of Mortgage documents for merger activities and verifies validity of requests with proof of payoff or servicing.
Holds satisfaction documents pending NSF, misapplied payments, fraud or other issues and advises line of business if a satisfaction document has already been sent for recording.
Validates erroneous release requests and prepares affidavits, rescissions or collaborates with LOB to obtain executed mortgage documents to re‑secure lien on behalf of the bank, then mails for recording or submits electronically.
Prepares and records Warranty Deed or discharge of Assignment on land contracts.
Performs in‑depth research on aged outstanding mortgage/deed‑of‑trust issues where proof of servicing, payoff or invalid release cannot be provided.
Prepares lien release/satisfaction documents in accordance with state and county guidelines.
Completes all rejected/non‑recorded releases returned for error within 5 business days.
Conducts phone research with county clerks/recorders to obtain recording information for release.
Researches missing mortgage and/or assignment files to obtain necessary information for release.
Works with third parties and lenders to obtain necessary assignments of mortgages for lien releases.
Utilizes web‑based and internal account system tools to validate release requests, including proof of payoff, credit reports, and merger histories.
Maintains an organized and efficient work area and performs all work in accordance with established health and safety procedures.
Performs any other duties as assigned by management.
Minimum Knowledge, Skills And Responsibilities Required
High School Diploma or equivalent; a college degree is a plus.
Minimum 3 years of banking operations experience in consumer or commercial mortgage loans.
Excellent verbal and written communication skills; responsible for communicating with document recording staff, LOBs and reporting to management.
Strong analytical skills and attention to detail.
Ability to research and utilize multiple bank and external programs to obtain documentation for releases.
Ability to multi‑task and effectively prioritize assignments and projects in a fast‑paced environment.
At Fifth Third, the Total Rewards package includes comprehensive benefits and differentiated compensation, designed to support the individual needs of employees and their families. The base salary for this position is competitive and reflects the range of salary levels for this pay grade across the U.S., with individual salaries varying based on role, skill set, experience, education and geographic location.
LOCATION – Cincinnati, Ohio 45227
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr