GHS Federal Credit Union
Member Service Representative
This role is responsible for providing friendly, prompt, and accurate service to members by assisting with financial transactions and identifying, educating, and selling credit union products and services that best meet their needs.
Essential Functions and Responsibilities
Process transactions with accuracy, including withdrawals, deposits, loan payments, automated teller transactions, night deposits, and mail deposits. Obtain and process information required for the purchase of negotiable instruments, verify cash, inspect checks, and apply holds when appropriate.
Expand products per member. Explain, promote, and sell GHS products and services such as checking accounts, loan products, credit cards, debit cards, and online/mobile banking offerings, focusing on company business goals.
Assist members with inquiries related to opening/closing accounts, product inquiries, credit union services, IRA administration, CDs, bond transactions, and deceased member accounts.
Balance currency, coin, and checks in the cash drawer at shift end, calculate daily transactions, and secure the drawer throughout the shift. Follow proper opening and closing procedures.
Resolve problems or discrepancies concerning member accounts, referring them to the appropriate office or staff as needed.
May be required to open and/or close the branch under dual control with an assigned team member.
Perform other duties as assigned.
Performance Measurement
Achievement of personal, team, and business goals as established.
Adherence and compliance with credit union procedures and policies, including Internal Controls, accurate cash withdrawals, check cashing procedures, cash drawer and vault security, key security, BSA, OFAC, and other regulations.
Prompt, friendly, personal, and professional service to members and teammates, including eye contact, smiling, and a welcoming greeting.
Measurement of accuracy of transactions, work product, and information.
Completion of assigned training, product knowledge, cross‑training, sales techniques, and other development activities.
Teamwork with the MSR team and other departments.
Maintain high levels of confidentiality regarding credit union staff and member information.
Responsiveness to internal and external correspondence and inquiries, following through with ownership and accountability.
Maintain a professional work environment and business‑like appearance.
Requirements Experience:
Minimum six months of previous teller, cashier, or similar experience that includes sales, customer service, and cash handling skills.
Preferred Experience:
Person‑to‑person, call center, or office phone experience.
Education:
High school diploma or GED required; Associate Degree preferred.
Interpersonal Skills:
This position requires professionalism, courtesy, finesse, tact, and diplomacy. Requires engaging and influencing others by building rapport. Must demonstrate clear verbal and written communication.
Other Skills:
Ability to operate a 10‑key calculator or keyboard keypad, computer skills including Internet research, typing, data entry, and proficiency with Microsoft Office applications.
Physical Demands Employee is regularly required to stand or sit, use hands and arms to reach, and use fingers to feel. Must talk, hear, and communicate with members. Employee periodically stands, walks, reaches, stoops, kneels, crouches, or squats, and uses stairs. Must regularly lift and/or move up to 10 pounds, periodically lift and/or move 20 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Employees must contribute to a positive work environment and demonstrate the credit union brand of “The Relationship of a Lifetime” through customer focus, positivity, personal ownership and accountability, clear communication, responsiveness, collaboration, consistency, respect, trust, and integrity. This job description is intended as a guide and may not be all encompassing or may be amended/modified as business needs change.
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Essential Functions and Responsibilities
Process transactions with accuracy, including withdrawals, deposits, loan payments, automated teller transactions, night deposits, and mail deposits. Obtain and process information required for the purchase of negotiable instruments, verify cash, inspect checks, and apply holds when appropriate.
Expand products per member. Explain, promote, and sell GHS products and services such as checking accounts, loan products, credit cards, debit cards, and online/mobile banking offerings, focusing on company business goals.
Assist members with inquiries related to opening/closing accounts, product inquiries, credit union services, IRA administration, CDs, bond transactions, and deceased member accounts.
Balance currency, coin, and checks in the cash drawer at shift end, calculate daily transactions, and secure the drawer throughout the shift. Follow proper opening and closing procedures.
Resolve problems or discrepancies concerning member accounts, referring them to the appropriate office or staff as needed.
May be required to open and/or close the branch under dual control with an assigned team member.
Perform other duties as assigned.
Performance Measurement
Achievement of personal, team, and business goals as established.
Adherence and compliance with credit union procedures and policies, including Internal Controls, accurate cash withdrawals, check cashing procedures, cash drawer and vault security, key security, BSA, OFAC, and other regulations.
Prompt, friendly, personal, and professional service to members and teammates, including eye contact, smiling, and a welcoming greeting.
Measurement of accuracy of transactions, work product, and information.
Completion of assigned training, product knowledge, cross‑training, sales techniques, and other development activities.
Teamwork with the MSR team and other departments.
Maintain high levels of confidentiality regarding credit union staff and member information.
Responsiveness to internal and external correspondence and inquiries, following through with ownership and accountability.
Maintain a professional work environment and business‑like appearance.
Requirements Experience:
Minimum six months of previous teller, cashier, or similar experience that includes sales, customer service, and cash handling skills.
Preferred Experience:
Person‑to‑person, call center, or office phone experience.
Education:
High school diploma or GED required; Associate Degree preferred.
Interpersonal Skills:
This position requires professionalism, courtesy, finesse, tact, and diplomacy. Requires engaging and influencing others by building rapport. Must demonstrate clear verbal and written communication.
Other Skills:
Ability to operate a 10‑key calculator or keyboard keypad, computer skills including Internet research, typing, data entry, and proficiency with Microsoft Office applications.
Physical Demands Employee is regularly required to stand or sit, use hands and arms to reach, and use fingers to feel. Must talk, hear, and communicate with members. Employee periodically stands, walks, reaches, stoops, kneels, crouches, or squats, and uses stairs. Must regularly lift and/or move up to 10 pounds, periodically lift and/or move 20 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Employees must contribute to a positive work environment and demonstrate the credit union brand of “The Relationship of a Lifetime” through customer focus, positivity, personal ownership and accountability, clear communication, responsiveness, collaboration, consistency, respect, trust, and integrity. This job description is intended as a guide and may not be all encompassing or may be amended/modified as business needs change.
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