Crescent Hotels & Resorts
Overview
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development, or our travel discounts that feed your inner explorer, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. About the role
We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Benefits
Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with Crescent managed properties in North America for you & your family members. Discounts at Marriott brand hotels worldwide. Responsibilities
As a Front Desk Agent, greet guests and register them, and check guests out of the hotel while delivering outstanding guest service and supporting financial profitability. Input and retrieve information in the computer system, confirm guest information and room rate, select rooms, code electronic keys, assist guests with check-out, ensure rooms and services are correctly accounted, and process payments (including handling money, credit and debit cards, foreign currency, change, and gift certificates). Demonstrate knowledge of hotel information including room categories, rates, packages, promotions, and local area; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and handle guest complaints by researching and negotiating solutions for guest satisfaction. Qualifications
Prior experience as a Front Desk Agent in a hotel or experience in a high-volume customer-facing environment. Passion for delivering excellent customer service and ensuring guest satisfaction. Flexibility to work a variety of shifts including days, evenings, and weekends; strong computer skills; and team spirit. Equal Opportunity
Crescent Hotels & Resorts is an Equal Opportunity Employer. We are committed to creating an environment that respects differences and fosters open and honest conversations about race, equity, diversity, and inclusion. For further information about rights under federal employment laws, staff are encouraged to review the Know Your Rights notice from the Department of Labor.
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At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development, or our travel discounts that feed your inner explorer, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. About the role
We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Benefits
Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with Crescent managed properties in North America for you & your family members. Discounts at Marriott brand hotels worldwide. Responsibilities
As a Front Desk Agent, greet guests and register them, and check guests out of the hotel while delivering outstanding guest service and supporting financial profitability. Input and retrieve information in the computer system, confirm guest information and room rate, select rooms, code electronic keys, assist guests with check-out, ensure rooms and services are correctly accounted, and process payments (including handling money, credit and debit cards, foreign currency, change, and gift certificates). Demonstrate knowledge of hotel information including room categories, rates, packages, promotions, and local area; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and handle guest complaints by researching and negotiating solutions for guest satisfaction. Qualifications
Prior experience as a Front Desk Agent in a hotel or experience in a high-volume customer-facing environment. Passion for delivering excellent customer service and ensuring guest satisfaction. Flexibility to work a variety of shifts including days, evenings, and weekends; strong computer skills; and team spirit. Equal Opportunity
Crescent Hotels & Resorts is an Equal Opportunity Employer. We are committed to creating an environment that respects differences and fosters open and honest conversations about race, equity, diversity, and inclusion. For further information about rights under federal employment laws, staff are encouraged to review the Know Your Rights notice from the Department of Labor.
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