Orlando Health
Care Management Technician - Full Time Days
Orlando Health, Sebastian, Florida, United States, 32958
Position Summary
"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you."
About Orlando Health Sebastian River Hospital
Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida's Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.
With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.
Click Here to Learn More About:
Sebastian River Hospital
WHY ORLANDO HEALTH?
Competitive Pay
Evening, nights, and weekend shift differentials offered for qualifying positions.
All Inclusive Benefits (Starting on Day One)
Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Employee-centric
Orlando Health has been selected as one of the "Top Places to Work in Healthcare" by Becker's Healthcare.
Position Summary
The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Responsibilities
Essential Functions • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care. • Assists with the Care Management requests as needed: o Arranging nursing home returns o Contacting SNF's, ALF's, and Rehabilitation Centers to refer to and ascertain bed availability o Identifying availability of community resources o Enrolling patients in patient assistance programs o Referring to community agencies o Arranging patient transportation o Obtaining authorization numbers from payors o Obtaining appropriate contact name, contact number and/or fax number of payor o Arranging for resources to facilitate durable medical equipment • Assists in issuing the Important Message from Medicare (IMM) letters to include patients' rights/ responsibilities. • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON). • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services. • Assists in the overall office functions of: o Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers o Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties o Assists in maintaining the various databases and spreadsheets utilized by the department o Assists in scheduling meetings and coordinating arrangement for meetings o Assists in the suggestion, development and implementation of new processes to improve department efficiencies • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards • Prioritizes workload to manage multiple priorities. • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Able to maintain compliance with all Orlando Health policies and procedures. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions • Fax/copy materials as requested. • Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data. • Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion. • Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.
Qualifications
Education/Training High school graduate or equivalent.
Licensure/Certification None.
Experience Two (2) years' experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .
"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you."
About Orlando Health Sebastian River Hospital
Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida's Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.
With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.
Click Here to Learn More About:
Sebastian River Hospital
WHY ORLANDO HEALTH?
Competitive Pay
Evening, nights, and weekend shift differentials offered for qualifying positions.
All Inclusive Benefits (Starting on Day One)
Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Employee-centric
Orlando Health has been selected as one of the "Top Places to Work in Healthcare" by Becker's Healthcare.
Position Summary
The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Responsibilities
Essential Functions • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care. • Assists with the Care Management requests as needed: o Arranging nursing home returns o Contacting SNF's, ALF's, and Rehabilitation Centers to refer to and ascertain bed availability o Identifying availability of community resources o Enrolling patients in patient assistance programs o Referring to community agencies o Arranging patient transportation o Obtaining authorization numbers from payors o Obtaining appropriate contact name, contact number and/or fax number of payor o Arranging for resources to facilitate durable medical equipment • Assists in issuing the Important Message from Medicare (IMM) letters to include patients' rights/ responsibilities. • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON). • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services. • Assists in the overall office functions of: o Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers o Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties o Assists in maintaining the various databases and spreadsheets utilized by the department o Assists in scheduling meetings and coordinating arrangement for meetings o Assists in the suggestion, development and implementation of new processes to improve department efficiencies • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards • Prioritizes workload to manage multiple priorities. • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Able to maintain compliance with all Orlando Health policies and procedures. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions • Fax/copy materials as requested. • Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data. • Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion. • Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.
Qualifications
Education/Training High school graduate or equivalent.
Licensure/Certification None.
Experience Two (2) years' experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .