Spear Education
Keep people connected, systems secure, and technology running at its best.
At Spear Education, our IT team empowers employees to deliver world-class education experiences every day. We’re looking for an
IT Help Desk Technician
who is equal parts technical expert and customer champion — someone who thrives in problem-solving, supports a hybrid workforce, and ensures our systems and users operate seamlessly.
What You’ll Do
Deliver
Tier 1 & Tier 2 support
for Windows and macOS devices, applications, and peripherals. Serve as the
primary point of contact
for IT issues, ensuring timely resolution and clear communication. Support employees in a
hybrid work model , troubleshooting both on-site and remote challenges. Manage and administer
Microsoft 365 ,
Active Directory ,
Azure AD , and
Okta
environments. Handle
user onboarding/offboarding , account provisioning, and access management. Perform
system updates, patching , and
endpoint security
monitoring. Maintain accurate
IT asset management
(laptops, mobile devices, peripherals). Troubleshoot
VPN, Wi-Fi, and network connectivity
issues. Assist with
identity and access management (IAM)
policies and security best practices. Collaborate with security teams on
phishing, malware, and cybersecurity
incidents. Support
CAD lab environments , ensuring compatibility and software updates. Participate in
device imaging and deployment
for new hires and hardware refreshes. Maintain documentation and create
knowledge base articles
for recurring issues. Provide support for
corporate apps, file sharing, and print services . What You’ll Bring
Associate’s or Bachelor’s degree in
Computer Science, Information Technology , or equivalent hands-on experience. 3+ years
of IT support experience in a
corporate enterprise environment . Proficiency in
Windows and macOS
troubleshooting, deployment, and support. Strong experience with
Microsoft 365 administration
(Exchange, OneDrive, SharePoint, Teams). Hands-on with
Active Directory (on-prem and hybrid) ,
Group Policy , and
Azure AD . Familiarity with
Okta ,
Single Sign-On (SSO) , and
MFA administration . Working knowledge of
networking fundamentals
(DNS, DHCP, VPN, VLANs, firewalls). Experience with
imaging and deployment tools
like
Intune, Autopilot, SCCM , or
JAMF . Strong analytical and troubleshooting skills with high attention to detail. Excellent
customer service and communication
skills — you know how to translate tech into plain English. Ability to work independently and thrive in a
team-oriented, fast-paced environment . Bonus Points
Certifications such as
CompTIA A+ ,
Network+ ,
Security+ ,
Microsoft ,
Okta , or
ITIL .
Why Spear Education
You’ll join a collaborative IT team that supports a mission-driven organization transforming dental education. We invest in innovation, value proactive problem-solvers, and believe technology should enhance — not hinder — human connection.
If you love solving complex problems, empowering end users, and keeping technology humming, this is your opportunity to make a direct impact every day.
Apply now and help shape the technology that powers learning and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Help Desk Technician
who is equal parts technical expert and customer champion — someone who thrives in problem-solving, supports a hybrid workforce, and ensures our systems and users operate seamlessly.
What You’ll Do
Deliver
Tier 1 & Tier 2 support
for Windows and macOS devices, applications, and peripherals. Serve as the
primary point of contact
for IT issues, ensuring timely resolution and clear communication. Support employees in a
hybrid work model , troubleshooting both on-site and remote challenges. Manage and administer
Microsoft 365 ,
Active Directory ,
Azure AD , and
Okta
environments. Handle
user onboarding/offboarding , account provisioning, and access management. Perform
system updates, patching , and
endpoint security
monitoring. Maintain accurate
IT asset management
(laptops, mobile devices, peripherals). Troubleshoot
VPN, Wi-Fi, and network connectivity
issues. Assist with
identity and access management (IAM)
policies and security best practices. Collaborate with security teams on
phishing, malware, and cybersecurity
incidents. Support
CAD lab environments , ensuring compatibility and software updates. Participate in
device imaging and deployment
for new hires and hardware refreshes. Maintain documentation and create
knowledge base articles
for recurring issues. Provide support for
corporate apps, file sharing, and print services . What You’ll Bring
Associate’s or Bachelor’s degree in
Computer Science, Information Technology , or equivalent hands-on experience. 3+ years
of IT support experience in a
corporate enterprise environment . Proficiency in
Windows and macOS
troubleshooting, deployment, and support. Strong experience with
Microsoft 365 administration
(Exchange, OneDrive, SharePoint, Teams). Hands-on with
Active Directory (on-prem and hybrid) ,
Group Policy , and
Azure AD . Familiarity with
Okta ,
Single Sign-On (SSO) , and
MFA administration . Working knowledge of
networking fundamentals
(DNS, DHCP, VPN, VLANs, firewalls). Experience with
imaging and deployment tools
like
Intune, Autopilot, SCCM , or
JAMF . Strong analytical and troubleshooting skills with high attention to detail. Excellent
customer service and communication
skills — you know how to translate tech into plain English. Ability to work independently and thrive in a
team-oriented, fast-paced environment . Bonus Points
Certifications such as
CompTIA A+ ,
Network+ ,
Security+ ,
Microsoft ,
Okta , or
ITIL .
Why Spear Education
You’ll join a collaborative IT team that supports a mission-driven organization transforming dental education. We invest in innovation, value proactive problem-solvers, and believe technology should enhance — not hinder — human connection.
If you love solving complex problems, empowering end users, and keeping technology humming, this is your opportunity to make a direct impact every day.
Apply now and help shape the technology that powers learning and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.