TireCo
Job Details
Job Location Tire Distributor Xperts HQ - Gardena, CA
Position Type Full Time
Salary Range $26.00 - $31.00 Hourly
Job Category Information Technology
Description
JOB TITLE: Desktop Support Administrator
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoyafull suite of benefitsincluding: Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year ofemployment Paid Holidays and Floating Holidays PremiumFREE Medicaland Dentalcoverageoptions Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in problem solving/analysis Are results driven and customer oriented Have high attention to detail,accuracy and are highly organized ESSENTIAL RESPONSIBILITIES:
Support and manage Windows 10/11, macOS, and mobile devices (iOS/Android) Install, maintain, repair, upgrade, and test computer and network operating systems Configure, deploy, and manage computer workstations across desktop and laptop environments Order, set up, and maintain hardware for all operating systems Provide recommendations for hardware and software purchases Manage patching and software updates across all workstation systems Troubleshoot and resolve hardware and software incidents Perform troubleshooting for printers, scanners, copiers, fax machines, and related devices (e.g., Xerox, Zebra) Utilize remote desktop infrastructure and virtual desktop environments Use remote support tools for troubleshooting and system management Support multi-site and remote office environments Manage and configure MDM solutions such as Intune Create and deploy Group Policy Objects (GPOs) Manage PDQ configurations and device deployments Develop and maintain PowerShell scripts for automation and system management Manage a large number of endpoints (e.g., 400+ devices) Plan and implement system support strategies and automation processes Respond to user requests and support tickets promptly (e.g., response within 2 hours, resolution within 24 hours) Communicate directly with customers regarding technical issues and resolutions Provide end-user training on system processes and best practices Participate in IT team projects and cross-functional initiatives Contribute to the planning and implementation of system upgrades and infrastructure improvements REQUIRED QUALIFICATIONS AND SKILLS:
Bachelor's degree or equivalent experience 2+ years' experience as technical support Advanced knowledge of MS Office Suite Experience applying software packages to desktops, laptops, and mobile devices
Job Location Tire Distributor Xperts HQ - Gardena, CA
Position Type Full Time
Salary Range $26.00 - $31.00 Hourly
Job Category Information Technology
Description
JOB TITLE: Desktop Support Administrator
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoyafull suite of benefitsincluding: Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year ofemployment Paid Holidays and Floating Holidays PremiumFREE Medicaland Dentalcoverageoptions Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in problem solving/analysis Are results driven and customer oriented Have high attention to detail,accuracy and are highly organized ESSENTIAL RESPONSIBILITIES:
Support and manage Windows 10/11, macOS, and mobile devices (iOS/Android) Install, maintain, repair, upgrade, and test computer and network operating systems Configure, deploy, and manage computer workstations across desktop and laptop environments Order, set up, and maintain hardware for all operating systems Provide recommendations for hardware and software purchases Manage patching and software updates across all workstation systems Troubleshoot and resolve hardware and software incidents Perform troubleshooting for printers, scanners, copiers, fax machines, and related devices (e.g., Xerox, Zebra) Utilize remote desktop infrastructure and virtual desktop environments Use remote support tools for troubleshooting and system management Support multi-site and remote office environments Manage and configure MDM solutions such as Intune Create and deploy Group Policy Objects (GPOs) Manage PDQ configurations and device deployments Develop and maintain PowerShell scripts for automation and system management Manage a large number of endpoints (e.g., 400+ devices) Plan and implement system support strategies and automation processes Respond to user requests and support tickets promptly (e.g., response within 2 hours, resolution within 24 hours) Communicate directly with customers regarding technical issues and resolutions Provide end-user training on system processes and best practices Participate in IT team projects and cross-functional initiatives Contribute to the planning and implementation of system upgrades and infrastructure improvements REQUIRED QUALIFICATIONS AND SKILLS:
Bachelor's degree or equivalent experience 2+ years' experience as technical support Advanced knowledge of MS Office Suite Experience applying software packages to desktops, laptops, and mobile devices