Daniels Health is hiring: Customer Service Advocate in Easton

To support our growth, we are looking for a customer service advocate to join our team in Easton, PA. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all!

An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

What you will do

• Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.
• Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.
• Maintain and update inventory, filing, and database systems using both manual and digital processes.
• Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.
• Monitor stock inventory and generate waste transfer documentation for facility transport.
• Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.
• Produce reports for leadership and continuously seek improvements to administrative workflows.

What we are looking for

• Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting
• Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust.
• A collaborative team player who can inspire and support colleagues across departments.
• Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued .
• Excellent written and verbal communication skills, with strong attention to detail and documentation discipline.
• Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement.

Why work for us

• Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position - Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that's transforming healthcare waste management for good.

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.