Robert Half
Robert Half is hiring: Medical Receptionist in Grand Rapids
Robert Half, Grand Rapids, MI, US
Description We are looking for a detail-oriented and customer-focused Medical Receptionist to join our team on a contract basis in Grand Rapids, Michigan. This role is essential in ensuring efficient patient registration and providing exceptional administrative support in a healthcare setting. The position requires professionalism, strong communication skills, and the ability to handle sensitive information with discretion. Responsibilities:
- Greet patients and visitors warmly, creating a welcoming environment.
- Accurately gather and input patient demographic, medical, and insurance information.
- Verify insurance coverage and eligibility, resolving discrepancies as needed.
- Process payments, including copays and deductibles, and provide clear financial explanations to patients.
- Schedule and confirm patient appointments, optimizing the schedule for efficiency.
- Address patient inquiries and concerns with empathy and professionalism.
- Collaborate with clinical and administrative staff to ensure seamless patient care.
- Maintain organized records and ensure compliance with data protection regulations.
- Assist with general office tasks, such as filing, scanning, and data entry.
- Uphold front desk policies and procedures to ensure smooth operations. Requirements - High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in patient registration, medical billing, or receptionist duties preferred.
- Strong interpersonal and communication skills to interact effectively with patients and staff.
- Proficiency in using electronic health records and other medical software systems.
- Knowledge of medical terminology and insurance procedures.
- Exceptional attention to detail and accuracy in handling patient information.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- Customer-focused mindset with a commitment to providing excellent service. TalentMatch®