Medical Services Administrator Job at Swickard Auto Group in Edmonds

Full-time Veterans encouraged to apply No prior automotive industry experience is required to apply! The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Customer Service and Communication: Greet customers upon arrival, establishing rapport and understanding their service needs and concerns. Conduct visual inspections or road tests (as needed) to gather information. Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand. Obtain customer authorization for repairs before proceeding. Provide regular updates on service progress and address any customer questions or concerns promptly. Follow up with customers after the service to ensure satisfaction and address any lingering issues. Service Process Management: Schedule service appointments according to technician availability and customer needs. Write detailed service orders outlining customer concerns, repair recommendations, and authorized work. Liaise with technicians, accurately communicating customer concerns and repair details. Track service progress and ensure timely completion within quoted timeframes. Process customer payments and ensure accurate invoicing. Maintain detailed service records for each vehicle. Technical Knowledge and Parts Management: Possess a strong understanding of automotive systems and common repairs. Stay updated on new technologies and service procedures. Research parts availability and pricing to provide accurate estimates to customers. Uphold safety regulations and shop protocols within the service department. May perform basic inspections or prepare vehicles for technicians. Education : High school diploma or equivalent. Strong understanding of automotive terminology and mechanical principles. Customer service focuses on building trust and rapport. Ability to actively listen, identify customer needs, and address concerns effectively. Proficient in computer skills and dealership management software (DMS). Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Ongoing training and support We are an Equal Opportunity Employer and value diversity and inclusion at our company. Insurance: medical, dental, vision, life and pet insurance ~ Optional disability coverage ~PTO and paid Holidays We're a hospitality company that happens to sell cars, parts, and service. We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality.