Corehire Client
End User Support Technician Philadelphia, PA
Corehire Client, Philadelphia, Pennsylvania, United States, 19255
End User Support Technician Philadelphia, PA
Industry: Hospital (Previous experience preferred)
Type: Contract
Length: 6+ months
Location: Onsite Philadelphia, PA
Rate: $20-$22/hr
Key Skillsets: Hospital experience Project deployment experience A+ certification 3-5 Years experience Printer support Car (ability to get to offsite location) Military background plus Worked on Project work
Education & Certifications
- Required: High school diploma (minimum) - Preferred: Some college or technical school diploma - Preferred Certifications: CompTIA A+, Network+, Security+
Experience - At least 1 year of End User Device (EUD) support, Service Desk, or equivalent technical support experience - Healthcare IT or medical terminology knowledge preferred
Summary of Job: - Tier 1 technical support for PCs, end user devices, peripherals, operating systems, and application software - Incident management, problem management, and escalation procedures - Call logging, ticket tracking, and queue management through Service Desk tools - Hardware/software troubleshooting (printers, terminals, networking, telecommunication hardware) - Microsoft environment expertise: security, deployment, imaging, auditing, licensing, compliance, upgrades - TCP/IP protocol suite fundamentals - Remote and on site support using standard tools
Professional Strengths Needed - Strong customer service orientation with clear communication and documentation skills - Ability to analyze, diagnose, and resolve issues independently or as part of a team - Organized, process driven, and able to recommend service improvements - Experience reducing repeat incidents through proactive recommendations
Key Skillsets: Hospital experience Project deployment experience A+ certification 3-5 Years experience Printer support Car (ability to get to offsite location) Military background plus Worked on Project work
Education & Certifications
- Required: High school diploma (minimum) - Preferred: Some college or technical school diploma - Preferred Certifications: CompTIA A+, Network+, Security+
Experience - At least 1 year of End User Device (EUD) support, Service Desk, or equivalent technical support experience - Healthcare IT or medical terminology knowledge preferred
Summary of Job: - Tier 1 technical support for PCs, end user devices, peripherals, operating systems, and application software - Incident management, problem management, and escalation procedures - Call logging, ticket tracking, and queue management through Service Desk tools - Hardware/software troubleshooting (printers, terminals, networking, telecommunication hardware) - Microsoft environment expertise: security, deployment, imaging, auditing, licensing, compliance, upgrades - TCP/IP protocol suite fundamentals - Remote and on site support using standard tools
Professional Strengths Needed - Strong customer service orientation with clear communication and documentation skills - Ability to analyze, diagnose, and resolve issues independently or as part of a team - Organized, process driven, and able to recommend service improvements - Experience reducing repeat incidents through proactive recommendations