Johnstone Supply
Job Overview
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AR Manager I
role at
Johnstone Supply . The Accounts Receivable Manager oversees the AR function in alignment with company policies and regulations, ensuring accuracy and integrity of customer records.
Position Responsibilities
Oversee and manage the integrity of Customer Record Files, ensuring appropriate credit limits, terms, segmentation, authorized buyers, and required licenses are current.
Review and process all Credit and POD applications for assigned locations, including verification of customer information and required licenses.
Pull required credit reports from TWG credit agency partners (NACM/DNBI, Equifax) and assign the appropriate level within approved authorization.
Implement credit efforts and manage collections of assigned accounts, proactively monitoring and handling all credit and collection matters.
Manage credit override job queues, ensuring proper credit limits and following up with customers based on past‑due balances.
Conduct AR collection calls through the AR Collection queue, documenting account details and setting follow‑up dates.
Set up job accounts with NACM and complete required documentation for payment purposes.
Coordinate and support legal action related to collections, including preparing accounts for attorneys and managing write‑offs.
Follow up on NSF and credit card fraud cases, notifying customers, processing charge‑backs, and pursuing legal follow‑up as needed.
Respond to general customer calls (billing, authorized buyers, invoices, etc.) and utilize the Customer Technology Portals for billing.
Utilize the Avalara Sales Tax website to input/create customer records for all new nontaxable accounts assigned to locations.
Ensure the integrity of GL accounts, Cash Box, and A/R Payments, including cash box deposits, sweeps, and payment application of ACH and mail payments.
Research, reconcile, and follow up on non‑descript payments received through Lock Box or BillTrust auto‑post programs.
Manage BillTrust processes, encouraging customers to use the portal and handling fax/transmission failures.
Assist with Johnson Controls open invoices and with Johnstone Supply Strategic Account set‑up, payment application, EDI, or general queries.
Serve as an AR resource in the field for assigned branches and accounts.
Assist other Accounts Receivable personnel as needed, including handling account overflow or covering for peers.
Support eCommerce initiatives, maintaining the Customer Record file, setting appropriate triggers, and initiating invites for all eCommerce platforms (e.g., Innovo).
Participate in various projects and initiatives such as acquisitions, AR SOP maintenance, sales tax software, credit card processor reviews, credit agency renewals, and external collection vendor selection.
Perform all other duties as assigned.
Position Requirements
High school diploma or GED (four years).
Proficiency in standard office software (Word, Excel, Outlook) and ability to learn mainframe accounting software (e.g., Eclipse) and Johnstone Supply technologies.
Proficient spoken and written English.
Minimum of three (3) years of experience in accounts receivable or a similar professional field, with at least three (3) years in credit and collections management preferred.
Responsible for collections on medium balance and customer accounts, approving payment plans, promissory notes, and setting credit limits for new and existing customers.
Typically handles monthly collections of $3,000,000 to $5,000,000 and manages an annual average of 500 to 750 accounts.
Benefits
Competitive wage plus health and wellness benefits, including customizable medical, dental, vision coverage, and alternative care options.
Paid Time Off (PTO): 3 weeks for individual contributors, 4 weeks for leaders.
Safe Harbor 401(k) with 100% employer match up to 5% of base pay, immediately vesting.
Holiday pay for 7.5 holidays per year.
Employer‑subsidized medical, dental, and vision plans.
Employer-paid life insurance and long‑term disability.
Voluntary short‑term disability, accident, and critical illness insurance.
24/7 virtual care/telehealth access and parental time off.
Flexible spending accounts (FSA).
$100 wellness reward for completing annual health check‑up.
Employee Assistance Program (EAP) for employees and families.
Coverage for chiropractic, acupuncture, and massage therapy services.
Tuition reimbursement up to $5,250 per year.
Employee referral bonus program – earn up to $4,000 per year.
Employee service milestone recognition program.
Employee discounts on products and retail.
Variety of incentive plans for employees.
Bi‑weekly pay days on every other Friday.
Opportunity to apply for the John M Shank Memorial Scholarship Fund for employees and children.
Additional Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Accounting/Auditing and Finance Industries: Wholesale
Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies, with over 450 distributor branches and 6 distribution centers. We partner with industry leaders such as Daikin, Honeywell, Johnson Controls, and many others to provide contractors with world‑class products, technical expertise, and quality service.
EOE & E‑Verify Participating Employer.
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AR Manager I
role at
Johnstone Supply . The Accounts Receivable Manager oversees the AR function in alignment with company policies and regulations, ensuring accuracy and integrity of customer records.
Position Responsibilities
Oversee and manage the integrity of Customer Record Files, ensuring appropriate credit limits, terms, segmentation, authorized buyers, and required licenses are current.
Review and process all Credit and POD applications for assigned locations, including verification of customer information and required licenses.
Pull required credit reports from TWG credit agency partners (NACM/DNBI, Equifax) and assign the appropriate level within approved authorization.
Implement credit efforts and manage collections of assigned accounts, proactively monitoring and handling all credit and collection matters.
Manage credit override job queues, ensuring proper credit limits and following up with customers based on past‑due balances.
Conduct AR collection calls through the AR Collection queue, documenting account details and setting follow‑up dates.
Set up job accounts with NACM and complete required documentation for payment purposes.
Coordinate and support legal action related to collections, including preparing accounts for attorneys and managing write‑offs.
Follow up on NSF and credit card fraud cases, notifying customers, processing charge‑backs, and pursuing legal follow‑up as needed.
Respond to general customer calls (billing, authorized buyers, invoices, etc.) and utilize the Customer Technology Portals for billing.
Utilize the Avalara Sales Tax website to input/create customer records for all new nontaxable accounts assigned to locations.
Ensure the integrity of GL accounts, Cash Box, and A/R Payments, including cash box deposits, sweeps, and payment application of ACH and mail payments.
Research, reconcile, and follow up on non‑descript payments received through Lock Box or BillTrust auto‑post programs.
Manage BillTrust processes, encouraging customers to use the portal and handling fax/transmission failures.
Assist with Johnson Controls open invoices and with Johnstone Supply Strategic Account set‑up, payment application, EDI, or general queries.
Serve as an AR resource in the field for assigned branches and accounts.
Assist other Accounts Receivable personnel as needed, including handling account overflow or covering for peers.
Support eCommerce initiatives, maintaining the Customer Record file, setting appropriate triggers, and initiating invites for all eCommerce platforms (e.g., Innovo).
Participate in various projects and initiatives such as acquisitions, AR SOP maintenance, sales tax software, credit card processor reviews, credit agency renewals, and external collection vendor selection.
Perform all other duties as assigned.
Position Requirements
High school diploma or GED (four years).
Proficiency in standard office software (Word, Excel, Outlook) and ability to learn mainframe accounting software (e.g., Eclipse) and Johnstone Supply technologies.
Proficient spoken and written English.
Minimum of three (3) years of experience in accounts receivable or a similar professional field, with at least three (3) years in credit and collections management preferred.
Responsible for collections on medium balance and customer accounts, approving payment plans, promissory notes, and setting credit limits for new and existing customers.
Typically handles monthly collections of $3,000,000 to $5,000,000 and manages an annual average of 500 to 750 accounts.
Benefits
Competitive wage plus health and wellness benefits, including customizable medical, dental, vision coverage, and alternative care options.
Paid Time Off (PTO): 3 weeks for individual contributors, 4 weeks for leaders.
Safe Harbor 401(k) with 100% employer match up to 5% of base pay, immediately vesting.
Holiday pay for 7.5 holidays per year.
Employer‑subsidized medical, dental, and vision plans.
Employer-paid life insurance and long‑term disability.
Voluntary short‑term disability, accident, and critical illness insurance.
24/7 virtual care/telehealth access and parental time off.
Flexible spending accounts (FSA).
$100 wellness reward for completing annual health check‑up.
Employee Assistance Program (EAP) for employees and families.
Coverage for chiropractic, acupuncture, and massage therapy services.
Tuition reimbursement up to $5,250 per year.
Employee referral bonus program – earn up to $4,000 per year.
Employee service milestone recognition program.
Employee discounts on products and retail.
Variety of incentive plans for employees.
Bi‑weekly pay days on every other Friday.
Opportunity to apply for the John M Shank Memorial Scholarship Fund for employees and children.
Additional Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Accounting/Auditing and Finance Industries: Wholesale
Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies, with over 450 distributor branches and 6 distribution centers. We partner with industry leaders such as Daikin, Honeywell, Johnson Controls, and many others to provide contractors with world‑class products, technical expertise, and quality service.
EOE & E‑Verify Participating Employer.
#J-18808-Ljbffr