Baker Donelson
Law Firm Sr. Account Specialist - Various Firm Locations
Baker Donelson, Baltimore, Maryland, United States, 21276
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Sr. Client Account Specialist. Candidates may reside in Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or New Orleans areas. The position is remote other than the 2nd and 4th mandatory Wednesdays of each month.
Salary is based upon years of experience and location.
This position will be responsible for collecting the firm’s accounts receivable through working directly with the client billing attorneys and, in many situations, directly with the client, sending follow‑up inquiries, negotiating with past‑due accounts, documenting and maintaining accurate records, and using the firm’s established collection concepts, practices, and procedures. The role maintains ambitious standards and supports professional collection activities. It reports directly to the Client Accounts Manager. Daily contacts include the Director of Revenue Services, CEO, COO, CFAO, Managing Shareholder, Office Administrators, Accounting, Finance, Administration, Attorneys, and Secretaries.
Key Responsibilities
Collaborate with client (billing) attorneys regarding their aged A/R. Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval. Perform account reconciliations to ensure accurate billing and payment applications. Compile information for reporting the progress of collections and accounts receivable aging. Analyze, investigate, and clarify problems. Report problem and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services). Facilitate and expedite the allocations of aged accounts. Monitor the opening of new matters for existing clients with collection and/or write‑off issues. Monitor accounts with collection. Oversee automatic reminder statements for the firm, ensuring waivers and reminders are generated and mailed. Follow up on approved electronically billed accounts. Monitor receivable write‑offs. Manage any client/attorney related write‑offs and collections. Participate in monthly Client Accounts meetings to report on collection progress. Assist Manager with compiling, tracking, and monitoring the firm’s fiscal year‑end process as requested. Manage other job‑related duties as assigned by the Director of Revenue. Qualifications
Computer experience with knowledge of Word, Excel, and collections software. ARCS and ADERANT experience is a plus. Must have good organizational, communication, and math skills. Must be detail oriented and able to work in a fast‑paced environment. Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients. Overtime may be required. Travel may be required. Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer, and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.
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Collaborate with client (billing) attorneys regarding their aged A/R. Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval. Perform account reconciliations to ensure accurate billing and payment applications. Compile information for reporting the progress of collections and accounts receivable aging. Analyze, investigate, and clarify problems. Report problem and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services). Facilitate and expedite the allocations of aged accounts. Monitor the opening of new matters for existing clients with collection and/or write‑off issues. Monitor accounts with collection. Oversee automatic reminder statements for the firm, ensuring waivers and reminders are generated and mailed. Follow up on approved electronically billed accounts. Monitor receivable write‑offs. Manage any client/attorney related write‑offs and collections. Participate in monthly Client Accounts meetings to report on collection progress. Assist Manager with compiling, tracking, and monitoring the firm’s fiscal year‑end process as requested. Manage other job‑related duties as assigned by the Director of Revenue. Qualifications
Computer experience with knowledge of Word, Excel, and collections software. ARCS and ADERANT experience is a plus. Must have good organizational, communication, and math skills. Must be detail oriented and able to work in a fast‑paced environment. Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients. Overtime may be required. Travel may be required. Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer, and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.
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