Bidease
Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices.
As a
Customer Success Manage r for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy
Responsibilities
Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
Educate clients on new platform features, DSP partners, services, and relevant practices
Educate and grow the programmatic buying knowledge of clients.
Requirements
Experience in advertising technology or a related field
3+ years of experience in a DSP/programmatic work environment
Ability to adapt quickly to a rapidly changing technology environment
Ability to learn complex software applications and thrive in a fast-paced, digital environment
Excellent written and verbal communication, organizational, & time management skills
A passion for achieving higher levels of growth and development with Bidease
Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
Comfortable working with multiple clients and accounts at a time across a diverse set of industries
Ability to analyze and interpret significant amounts of data
Ability to speak, read, and write in English fluently
What We Offer
A dynamic work environment with opportunities for growth in the mobile advertising ecosystem
Competitive compensation package, including salary + variable bonus components
Flexible work setup, hours and a supportive team culture
$120,000 - $140,000 USD + biannual bonus
Unlimited PTO + 10 Sick Days + 10 Paid Holidays
Paid Parental Leave (14 weeks Primary, 7 weeks Secondary)
401k & Retirement Planning
Comprehensive Benefits: Medical, Dental, Vision, Life
Ancillary insurance programs
Fringe Benefits: Monthly stipends for cell phone, gym, internet, commuter (for NY based)
Laptop + Desk Budget
#J-18808-Ljbffr
As a
Customer Success Manage r for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy
Responsibilities
Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
Educate clients on new platform features, DSP partners, services, and relevant practices
Educate and grow the programmatic buying knowledge of clients.
Requirements
Experience in advertising technology or a related field
3+ years of experience in a DSP/programmatic work environment
Ability to adapt quickly to a rapidly changing technology environment
Ability to learn complex software applications and thrive in a fast-paced, digital environment
Excellent written and verbal communication, organizational, & time management skills
A passion for achieving higher levels of growth and development with Bidease
Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
Comfortable working with multiple clients and accounts at a time across a diverse set of industries
Ability to analyze and interpret significant amounts of data
Ability to speak, read, and write in English fluently
What We Offer
A dynamic work environment with opportunities for growth in the mobile advertising ecosystem
Competitive compensation package, including salary + variable bonus components
Flexible work setup, hours and a supportive team culture
$120,000 - $140,000 USD + biannual bonus
Unlimited PTO + 10 Sick Days + 10 Paid Holidays
Paid Parental Leave (14 weeks Primary, 7 weeks Secondary)
401k & Retirement Planning
Comprehensive Benefits: Medical, Dental, Vision, Life
Ancillary insurance programs
Fringe Benefits: Monthly stipends for cell phone, gym, internet, commuter (for NY based)
Laptop + Desk Budget
#J-18808-Ljbffr