GE HealthCare
Field Service Engineer 1 (MRI) - Baltimore, MD
GE HealthCare, Virginia, Minnesota, United States, 55792
6 days ago Be among the first 25 applicants
Job Description Summary GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference and every difference builds a healthier world. The position will support Baltimore, MD and surrounding service areas.
Responsibilities
Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
Perform troubleshooting and basic service repairs on customer equipment.
Assist more experienced field engineers with equipment installations and more complex repairs.
Proactively engage with other team members to ensure appropriate solutions for the customer.
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.
Qualifications/Technical Requirements
Educational and Technical Requirements
Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment.
Or high school diploma/GED and 4 years of relevant experience.
Or a graduate of the GEHC Apprentice Program.
Must have and maintain a valid Driver’s License.
Experience with web applications as well as Microsoft suite of products.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends.
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
Preferred Qualifications
Technical capabilities in MRI.
Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Compensation & Benefits For U.S. based positions only, the pay range for this position is $58,000.00‑$87,000.00 per annum. This position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Relocation Assistance Provided Yes
EEO Statement GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Job Description Summary GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference and every difference builds a healthier world. The position will support Baltimore, MD and surrounding service areas.
Responsibilities
Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
Perform troubleshooting and basic service repairs on customer equipment.
Assist more experienced field engineers with equipment installations and more complex repairs.
Proactively engage with other team members to ensure appropriate solutions for the customer.
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.
Qualifications/Technical Requirements
Educational and Technical Requirements
Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment.
Or high school diploma/GED and 4 years of relevant experience.
Or a graduate of the GEHC Apprentice Program.
Must have and maintain a valid Driver’s License.
Experience with web applications as well as Microsoft suite of products.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends.
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
Preferred Qualifications
Technical capabilities in MRI.
Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Compensation & Benefits For U.S. based positions only, the pay range for this position is $58,000.00‑$87,000.00 per annum. This position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Relocation Assistance Provided Yes
EEO Statement GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr