TEKsystems
Job Description
The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to HELOC Fraud prevention process improvements as well as client driven process enhancements.
Responsibilities
Reviews, resolves, documents and evaluates trending reports related to client, customer and internal requests submitted via the designated HELOC e-mail addresses while proactively documenting potential fraud
Assesses the procedural, financial and reputational risks related to new compliance, client and internal requirements on existing HELOC procedures to determine impacts of implementation on Fraud avoidance and awareness
Interacts with customer facing business units (i.e. Collections, Customer Interaction) to identify, quantify, validate, discuss, research and resolve customer and/or client related Fraud issues escalated through both verbal and written communications
Interacts with Legal, Audit, Compliance and BSA to assess, strategize, develop, test and report upon Fraud controls related to HELOC processes and other industry defined HELOC threats
Conducts a review of existing HELOC policies, procedures and controls, at least annually, to ensure documents are updated and representative of the processes and controls being performed by the HELOC team in order to prevent Fraud losses
Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders
Researches, reviews and where appropriate, escalates potential fraud related matters as identified through internal and external resources
Researches, reviews and drafts response to internal and external Fraud requests and findings
Coordinates loan renumbering events for Clients and borrowers when Fraud is detected
Appropriately assesses risk when business decisions are made, including compliance and operational risk, demonstrating consideration for client reputation and driving compliance with applicable laws and regulations
Skills heloc, mortgage services, fraud, fraud detection, mortgage servicer, mortgage operations, ms office suite, loans, loan servicing
Qualifications
Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.
Pay and Benefits The pay range for this position is $28.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Phoenix,AZ.
Application Deadline This position is anticipated to close on Oct 31, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or genetic information or any characteristic protected by law.
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The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to HELOC Fraud prevention process improvements as well as client driven process enhancements.
Responsibilities
Reviews, resolves, documents and evaluates trending reports related to client, customer and internal requests submitted via the designated HELOC e-mail addresses while proactively documenting potential fraud
Assesses the procedural, financial and reputational risks related to new compliance, client and internal requirements on existing HELOC procedures to determine impacts of implementation on Fraud avoidance and awareness
Interacts with customer facing business units (i.e. Collections, Customer Interaction) to identify, quantify, validate, discuss, research and resolve customer and/or client related Fraud issues escalated through both verbal and written communications
Interacts with Legal, Audit, Compliance and BSA to assess, strategize, develop, test and report upon Fraud controls related to HELOC processes and other industry defined HELOC threats
Conducts a review of existing HELOC policies, procedures and controls, at least annually, to ensure documents are updated and representative of the processes and controls being performed by the HELOC team in order to prevent Fraud losses
Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders
Researches, reviews and where appropriate, escalates potential fraud related matters as identified through internal and external resources
Researches, reviews and drafts response to internal and external Fraud requests and findings
Coordinates loan renumbering events for Clients and borrowers when Fraud is detected
Appropriately assesses risk when business decisions are made, including compliance and operational risk, demonstrating consideration for client reputation and driving compliance with applicable laws and regulations
Skills heloc, mortgage services, fraud, fraud detection, mortgage servicer, mortgage operations, ms office suite, loans, loan servicing
Qualifications
Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.
Pay and Benefits The pay range for this position is $28.00 - $40.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Phoenix,AZ.
Application Deadline This position is anticipated to close on Oct 31, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or genetic information or any characteristic protected by law.
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