The Salvation Army USA Central Territory
Regional Social Work Manager
The Salvation Army USA Central Territory, Chicago, Illinois, United States, 60290
Position Title
Regional Social Work Manager
Location/Dept City Mission
Reports To Director of City Mission
FLSA Category Exempt
Status Type RFT
Pay Code 206 ($67,000)
Outcomes Responsible for the coordination and integration of all Social Services ministries among Salvation Army units and resources within an assigned region of the City of Chicago. Responsible for the full implementation of the Pathway of Hope model within the assigned region.
Essential Duties and Responsibilities Administration and Planning
Team Development
Provide professional direction to coordinate all program ministries within the service region.
Ensure program services are delivered and coordinated in a fully integrated manner within the context of overall corps ministries.
Ongoing review and evaluation of program outcomes to improve service delivery.
Pathway of Hope and Case Management Support
Manage implementation of Pathway of Hope across the region, including staff training and outcomes review.
Provide ongoing supervision and administrative oversight for the region in implementing Pathway of Hope.
Ensure quality of local data and reporting of information that supports national and territorial POH program outcomes.
Maintain excellent communications among all parties within the Region and Division.
Ensure effective communication and mission effectiveness through weekly meetings with officers and program staff.
Regularly meet with Divisional Pathway of Hope Project Manager and the Regional Team to review the implementation of City Mission strategy and share best practices.
Establish and maintain collaborative relationships throughout the region to meet mission objectives.
Support team building at Divisional Pathway of Hope Meetings, Regional Meetings, and Corps Officer Meetings with key representatives from other SA programs.
City Mission and Divisional Pathway of Hope program support and consultation
Participate as part of the City Mission Management Team, attending monthly Management and Divisional Pathway of Hope Team Meetings.
Share updates on corps activities and resources with Program Managers and Divisional Pathway of Hope Coordinators.
Provide ongoing support to City Mission social service programs and the Divisional Pathway of Hope Project Manager
Participate in QA file reviews and recommend improvements.
Provide program support and guidance during critical times.
Provide clinical and administrative supervision for programs when the Director is unavailable.
Resource Development
Strengthen program ministries by actively seeking additional resources.
Provide community and SA resources at Regional, Corps, and Divisional Pathway of Hope meetings.
Ensure quality of POH planning and implementation through participation with POH planning and program development at sites.
Staff Development
Provide professional support through training, tools, and resources required to deliver quality services across the region.
Plan and conduct workshops and training events at the territorial, divisional, or local level as requested.
Clinical Intervention/Case Management Support
Consultation Services
Provide case consultation to Social Services Coordinator, Corps caseworkers with crisis intervention and case management.
Offer guidance in cases of potential mandated reporting.
Provide consultation and program connection for mental health issues, domestic violence, human trafficking, etc.
Plan, coordinate and facilitate monthly Corps caseworkers meetings.
Meet with Corps staff and Officers monthly to offer support and information regarding community linkages, intervention strategies, and data collection for program reporting.
Intra-Agency Responsibilities
Ensure relevance and consistency of social services in Chicago Area command by collaborating with other Salvation Army units to maintain policies, procedures, goals, and outcome-based measures.
Assist scaling of POH and learning agenda by collaborating with the Divisional Pathway of Hope Project Manager, Assistant Divisional Social Services Director and Regional Coordinators of POH, and the Director of City Mission and other organizations.
Community Relations
Attend inter-agency meetings and participate in local networks as appropriate.
Maintain working relationships with community agencies to provide comprehensive services for participants and stay abreast of current trends and resources.
Continuing Education
Participate in professional seminars, conferences, and other meetings for Continuing Education Units to increase professional knowledge.
Maintain an active interest in the social work field and incorporate new developments into practice.
Prepare written material for presentation or publication with the knowledge and consent of the Divisional Pathway of Hope Project Manager and Divisional Social Services Director.
Maintain current knowledge of legislation affecting social work practice.
Plan, conduct, and/or participate in POH workshops and training events at the territorial, divisional or local level as requested.
Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit.
Provide supervision for social work student interns as requested.
Additional Duties as Assigned Additional duties as needed.
Reporting Relationships This position reports to the Director of City Mission and works collaboratively with the Divisional Pathway of Hope Project Manager, program staff, corps officers, and social services to ensure effective delivery of quality services within the context of mission objectives.
Performance Measurements Evaluated on how effectively outcomes are achieved and on the efficient functioning of teams within the service region. Timeliness and accuracy of accomplishing assigned goals within budgetary guidelines are reviewed, with 30, 60, and 90-day performance reviews conducted.
Education/Experience
A Master's degree from an accredited school of Social Work.
Licensed Clinical Social Worker (LCSW) preferred.
Minimum of 3‑5 years of experience in the social work field, with demonstrated ability in both delivery of services and supervision of staff.
Bi‑Lingual Spanish preferred.
Competencies
A willingness to promote the mission of The Salvation Army.
An extensive knowledge of the principles of social work, clinical counseling, and case management.
Knowledge of effective integration of social work principles with organizational concepts to accomplish mission objectives.
An understanding of the mission of The Salvation Army and its programs and services.
Ability to manage projects, priorities, and programs to ensure compliance with expectations.
A collaborative approach that values team accomplishment over personal achievements.
Excellent communication (verbal and written) and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
Sensitivity to culturally and socio‑economically diverse client populations.
Ability to work with confidential material.
Position Limitations
Will only commit Army resources that have been allocated or approved.
Will keep the Director of City Mission and appropriate regional staff informed of all critical issues relating to responsibilities.
Will adhere to all policies and procedures in carrying out the responsibilities of this position.
Physical Demands/Work Environment
This position requires moderate physical work and the ability to lift 10 pounds.
Regular use of a computer and office equipment is required.
Work environment includes an office with a low noise level; the employee must be able to visit sites throughout Chicago.
Maintain a positive work atmosphere through respectful communication and conflict resolution, supporting the mission by treating all individuals with dignity and without discrimination.
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
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Location/Dept City Mission
Reports To Director of City Mission
FLSA Category Exempt
Status Type RFT
Pay Code 206 ($67,000)
Outcomes Responsible for the coordination and integration of all Social Services ministries among Salvation Army units and resources within an assigned region of the City of Chicago. Responsible for the full implementation of the Pathway of Hope model within the assigned region.
Essential Duties and Responsibilities Administration and Planning
Team Development
Provide professional direction to coordinate all program ministries within the service region.
Ensure program services are delivered and coordinated in a fully integrated manner within the context of overall corps ministries.
Ongoing review and evaluation of program outcomes to improve service delivery.
Pathway of Hope and Case Management Support
Manage implementation of Pathway of Hope across the region, including staff training and outcomes review.
Provide ongoing supervision and administrative oversight for the region in implementing Pathway of Hope.
Ensure quality of local data and reporting of information that supports national and territorial POH program outcomes.
Maintain excellent communications among all parties within the Region and Division.
Ensure effective communication and mission effectiveness through weekly meetings with officers and program staff.
Regularly meet with Divisional Pathway of Hope Project Manager and the Regional Team to review the implementation of City Mission strategy and share best practices.
Establish and maintain collaborative relationships throughout the region to meet mission objectives.
Support team building at Divisional Pathway of Hope Meetings, Regional Meetings, and Corps Officer Meetings with key representatives from other SA programs.
City Mission and Divisional Pathway of Hope program support and consultation
Participate as part of the City Mission Management Team, attending monthly Management and Divisional Pathway of Hope Team Meetings.
Share updates on corps activities and resources with Program Managers and Divisional Pathway of Hope Coordinators.
Provide ongoing support to City Mission social service programs and the Divisional Pathway of Hope Project Manager
Participate in QA file reviews and recommend improvements.
Provide program support and guidance during critical times.
Provide clinical and administrative supervision for programs when the Director is unavailable.
Resource Development
Strengthen program ministries by actively seeking additional resources.
Provide community and SA resources at Regional, Corps, and Divisional Pathway of Hope meetings.
Ensure quality of POH planning and implementation through participation with POH planning and program development at sites.
Staff Development
Provide professional support through training, tools, and resources required to deliver quality services across the region.
Plan and conduct workshops and training events at the territorial, divisional, or local level as requested.
Clinical Intervention/Case Management Support
Consultation Services
Provide case consultation to Social Services Coordinator, Corps caseworkers with crisis intervention and case management.
Offer guidance in cases of potential mandated reporting.
Provide consultation and program connection for mental health issues, domestic violence, human trafficking, etc.
Plan, coordinate and facilitate monthly Corps caseworkers meetings.
Meet with Corps staff and Officers monthly to offer support and information regarding community linkages, intervention strategies, and data collection for program reporting.
Intra-Agency Responsibilities
Ensure relevance and consistency of social services in Chicago Area command by collaborating with other Salvation Army units to maintain policies, procedures, goals, and outcome-based measures.
Assist scaling of POH and learning agenda by collaborating with the Divisional Pathway of Hope Project Manager, Assistant Divisional Social Services Director and Regional Coordinators of POH, and the Director of City Mission and other organizations.
Community Relations
Attend inter-agency meetings and participate in local networks as appropriate.
Maintain working relationships with community agencies to provide comprehensive services for participants and stay abreast of current trends and resources.
Continuing Education
Participate in professional seminars, conferences, and other meetings for Continuing Education Units to increase professional knowledge.
Maintain an active interest in the social work field and incorporate new developments into practice.
Prepare written material for presentation or publication with the knowledge and consent of the Divisional Pathway of Hope Project Manager and Divisional Social Services Director.
Maintain current knowledge of legislation affecting social work practice.
Plan, conduct, and/or participate in POH workshops and training events at the territorial, divisional or local level as requested.
Maintain a POH trained personnel database, updating all information quarterly following command POH evaluation reviews of each unit.
Provide supervision for social work student interns as requested.
Additional Duties as Assigned Additional duties as needed.
Reporting Relationships This position reports to the Director of City Mission and works collaboratively with the Divisional Pathway of Hope Project Manager, program staff, corps officers, and social services to ensure effective delivery of quality services within the context of mission objectives.
Performance Measurements Evaluated on how effectively outcomes are achieved and on the efficient functioning of teams within the service region. Timeliness and accuracy of accomplishing assigned goals within budgetary guidelines are reviewed, with 30, 60, and 90-day performance reviews conducted.
Education/Experience
A Master's degree from an accredited school of Social Work.
Licensed Clinical Social Worker (LCSW) preferred.
Minimum of 3‑5 years of experience in the social work field, with demonstrated ability in both delivery of services and supervision of staff.
Bi‑Lingual Spanish preferred.
Competencies
A willingness to promote the mission of The Salvation Army.
An extensive knowledge of the principles of social work, clinical counseling, and case management.
Knowledge of effective integration of social work principles with organizational concepts to accomplish mission objectives.
An understanding of the mission of The Salvation Army and its programs and services.
Ability to manage projects, priorities, and programs to ensure compliance with expectations.
A collaborative approach that values team accomplishment over personal achievements.
Excellent communication (verbal and written) and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
Sensitivity to culturally and socio‑economically diverse client populations.
Ability to work with confidential material.
Position Limitations
Will only commit Army resources that have been allocated or approved.
Will keep the Director of City Mission and appropriate regional staff informed of all critical issues relating to responsibilities.
Will adhere to all policies and procedures in carrying out the responsibilities of this position.
Physical Demands/Work Environment
This position requires moderate physical work and the ability to lift 10 pounds.
Regular use of a computer and office equipment is required.
Work environment includes an office with a low noise level; the employee must be able to visit sites throughout Chicago.
Maintain a positive work atmosphere through respectful communication and conflict resolution, supporting the mission by treating all individuals with dignity and without discrimination.
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
#J-18808-Ljbffr