University of Illinois Chicago
Customer Service Specialist - Liver / GI
University of Illinois Chicago, Chicago, Illinois, United States, 60290
Customer Service Specialist - Liver / GI
Customer Service Specialist - Liver / GI
Hiring Department: Liver Center and GI Clinic
Location: Chicago, IL USA
Requisition ID: 1037568
FTE: 1
Work Schedule: 9:30am-5:30pm
Shift: Days
# of Positions: 1
Workplace Type: On‑Site
Posting Close Date: October 17th, 2025
Salary Range (commensurate with experience): $30.07 - 32.56 / Hourly Wage
For about two hours of paid time off, life insurance, and a retirement plan. Eligible for benefits including Health, Dental, Vision, Life Insurance, Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
About the University of Illinois Hospital & Health Sciences System (UI Health) UI Health provides comprehensive care, education, and research to the people of Illinois and beyond. It includes a Joint Commission‑accredited tertiary care hospital, outpatient clinics, the Mile Square Health Center network, and the seven UIC health science colleges. UI Health is dedicated to pursuit of health equity.
Learn more
Position Summary Under general supervision, performs complex customer service/contact functions including assistance with the patient satisfaction program, complaint processing, performance improvement activities, payment processing, registration, and check‑in/check‑out processing. Employees at this level may supervise subordinates.
Duties & Responsibilities
Direct patients, staff, and visitors to other clinical and department areas as required.
Receive and route incoming information calls to appropriate departments/individuals. Greets, assists, and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required.
Resolve customer service complaints referred to them by lower‑level staff and communicate with clients by assisting with complex situations. Serves as a role model, exhibiting UI Care standards at all times.
Coordinate referrals, confirm/cancel/reschedule appointments, and manage scheduling and information services.
Collect customer payments and processes, reconcile payments, and answer questions on the payment process.
Report any broken equipment, remove and label it as broken.
In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location.
Assist with the orientation and ongoing training of staff in customer service.
Participate in departmental and/or interdepartmental patient satisfaction teams as required.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
High school diploma or equivalent.
Any one or combination totaling three (3) years (36 months) from the following categories:
College coursework in business administration, communications, public relations, or a closely related field as measured by the conversion table below:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative.
To Apply For fullest consideration please click the Apply Now button, and fully complete all sections of the online application including adding your full work history, education information, and supporting documents. Illinois residency required within 180 days of employment. The university provides accommodations; requested by contacting HR.
The University of Illinois System is an equal opportunity employer. Please view required employment notices, non‑discrimination statements, and employment documents for additional information.
To apply, visit
https://uic.csod.com/ux/ats/careersite/1/home/requisition/17200?c=uic
#J-18808-Ljbffr
For about two hours of paid time off, life insurance, and a retirement plan. Eligible for benefits including Health, Dental, Vision, Life Insurance, Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
About the University of Illinois Hospital & Health Sciences System (UI Health) UI Health provides comprehensive care, education, and research to the people of Illinois and beyond. It includes a Joint Commission‑accredited tertiary care hospital, outpatient clinics, the Mile Square Health Center network, and the seven UIC health science colleges. UI Health is dedicated to pursuit of health equity.
Learn more
Position Summary Under general supervision, performs complex customer service/contact functions including assistance with the patient satisfaction program, complaint processing, performance improvement activities, payment processing, registration, and check‑in/check‑out processing. Employees at this level may supervise subordinates.
Duties & Responsibilities
Direct patients, staff, and visitors to other clinical and department areas as required.
Receive and route incoming information calls to appropriate departments/individuals. Greets, assists, and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required.
Resolve customer service complaints referred to them by lower‑level staff and communicate with clients by assisting with complex situations. Serves as a role model, exhibiting UI Care standards at all times.
Coordinate referrals, confirm/cancel/reschedule appointments, and manage scheduling and information services.
Collect customer payments and processes, reconcile payments, and answer questions on the payment process.
Report any broken equipment, remove and label it as broken.
In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location.
Assist with the orientation and ongoing training of staff in customer service.
Participate in departmental and/or interdepartmental patient satisfaction teams as required.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
High school diploma or equivalent.
Any one or combination totaling three (3) years (36 months) from the following categories:
College coursework in business administration, communications, public relations, or a closely related field as measured by the conversion table below:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative.
To Apply For fullest consideration please click the Apply Now button, and fully complete all sections of the online application including adding your full work history, education information, and supporting documents. Illinois residency required within 180 days of employment. The university provides accommodations; requested by contacting HR.
The University of Illinois System is an equal opportunity employer. Please view required employment notices, non‑discrimination statements, and employment documents for additional information.
To apply, visit
https://uic.csod.com/ux/ats/careersite/1/home/requisition/17200?c=uic
#J-18808-Ljbffr