Koniag Government Services
Tier 1 Help Desk Engineer
Koniag Government Services, Washington, District of Columbia, us, 20022
Tier 1 Help Desk Engineer • Koniag Government Services
Join to apply for the
Tier 1 Help Desk Engineer
role at
Koniag Government Services .
Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, extended shifts required for 80 hours per two‑week coverage – onsite in downtown Washington, DC three days per week; Monday through Friday. This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401 K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Responsibilities
Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in‑person interactions
Efficiently document and manage all service requests using the Service Desk ticketing system
Deliver clear, effective communication to ensure successful resolution of customer issues
Compile and report regular updates to operations management on common problems, suggesting potential long‑term solutions
Accurately triage and escalates complex IT issues to appropriate Tier II, Tier III, and management levels
Required to work onsite in downtown Washington, DC three days per week
Be a part of a shift team schedule with shifts falling between 0600 – 1800 hours
Provide occasional on‑call/special event support
Travel between client sites as needed
Required Qualifications, Experience, Skills & Abilities
US Citizenship is required and must pass a Criminal Background Check
Must be willing to obtain industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
Experience in customer service and IT support principles and methods
Proficiency with Microsoft Windows 11, Microsoft Office, and Exchange/Outlook
Ability to troubleshoot basic computer issues (desktop, laptop, tablet) and triage service requests
Strong verbal and written communication skills for interacting with customers, peers, technical staff, and government personnel
Capability to provide both formal and informal training to customers
Ability to work in a fast‑paced environment, providing continuous support and critical operations monitoring
Preferred Qualifications
0–3 years of experience in a similar IT support role
Experience with help desk ticketing systems, preferably ServiceNow
Jira/Confluence knowledge a plus
Knowledge of IT service management best practices
Ability to identify and propose process improvements
Security Requirement
This position requires a Criminal background check
Equal Employment Opportunity We are an equal opportunity employer. We shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
We are dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at ataccommodations@koniag-gs.com or by calling 703-488‑9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. For more information, please visit www.koniag-gs.com.
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Tier 1 Help Desk Engineer
role at
Koniag Government Services .
Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, extended shifts required for 80 hours per two‑week coverage – onsite in downtown Washington, DC three days per week; Monday through Friday. This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401 K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Responsibilities
Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in‑person interactions
Efficiently document and manage all service requests using the Service Desk ticketing system
Deliver clear, effective communication to ensure successful resolution of customer issues
Compile and report regular updates to operations management on common problems, suggesting potential long‑term solutions
Accurately triage and escalates complex IT issues to appropriate Tier II, Tier III, and management levels
Required to work onsite in downtown Washington, DC three days per week
Be a part of a shift team schedule with shifts falling between 0600 – 1800 hours
Provide occasional on‑call/special event support
Travel between client sites as needed
Required Qualifications, Experience, Skills & Abilities
US Citizenship is required and must pass a Criminal Background Check
Must be willing to obtain industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
Experience in customer service and IT support principles and methods
Proficiency with Microsoft Windows 11, Microsoft Office, and Exchange/Outlook
Ability to troubleshoot basic computer issues (desktop, laptop, tablet) and triage service requests
Strong verbal and written communication skills for interacting with customers, peers, technical staff, and government personnel
Capability to provide both formal and informal training to customers
Ability to work in a fast‑paced environment, providing continuous support and critical operations monitoring
Preferred Qualifications
0–3 years of experience in a similar IT support role
Experience with help desk ticketing systems, preferably ServiceNow
Jira/Confluence knowledge a plus
Knowledge of IT service management best practices
Ability to identify and propose process improvements
Security Requirement
This position requires a Criminal background check
Equal Employment Opportunity We are an equal opportunity employer. We shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
We are dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at ataccommodations@koniag-gs.com or by calling 703-488‑9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. For more information, please visit www.koniag-gs.com.
#J-18808-Ljbffr