Smartness
Overview
Senior Account Manager at
Smartness . We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide. We develop a SaaS that, by leveraging machine learning algorithms, increases our clients' revenues by over 30% on average. For more information, see: https://www.smartness.com/it/case-studies/. Here are some highlights about us: We have been the fastest-growing B2B SaaS in the lodging industry ever (as far as we know). On Glassdoor, we boast high ratings in the industry, +4.5 out of 5 stars, and our latest eNPS score is 55. Last year, we were awarded as one of the top 10 LinkedIn startups in Italy. We have already managed several billion euros in bookings for clients from 17 countries in just a few years of operations. We have raised funds from top international investors like Partech. What Will You Do?
As a Senior Account Manager at Smartness, you will drive revenue growth by ensuring customers extract maximum value from our platform. Your focus will be on customer retention, expansion, upselling, and cross-selling, with targets to hit and exceed. Revenue Growth & Expansion: Identify and implement upselling and cross-selling opportunities, increasing ARR and expanding customer accounts. Target Obsession: Exceed assigned upsell/cross-sell revenue quotas with a structured, strategic approach. High-Volume Contact Management: Manage a high number of daily customer interactions — calls, video meetings, demos, and other outreach to drive engagement and revenue growth. Customer Engagement: Ensure full product adoption through proactive training, regular check-ins, and strategic business reviews. Data-Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value. Customer Retention: Minimize churn through proactive problem-solving and tailored strategies. Collaboration with Sales & Product Teams: Work with sales, marketing, and product teams to ensure a seamless customer experience and continuous improvements. Process Optimization: Refine customer success processes and leverage CS tools to automate routine tasks. What Are We Looking For?
Experience: 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success. Sales-Oriented Mindset: Proven ability to drive revenue expansion through existing customers, exceeding sales targets. Data Analysis Skills: Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities. CRM Proficiency: Experience using CRM tools (Salesforce, HubSpot, etc.) to track interactions, monitor engagement, and drive expansion strategies. Customer-Centric Approach: Understanding of customer success methodologies and ability to translate customer needs into revenue opportunities. Language Skills: Italian native; English proficiency at B2 level. Additional languages (Portuguese, French) are a plus. Industry Knowledge: Experience in travel, tourism, or hospitality (PMS, OTAs, Channel Managers) is a strong plus. What Do We Offer?
Work in a small, high-performing team that moves quickly and values your contribution. A respectful work culture without egos. Opportunity to join a leading travel-tech sales team in Europe. An environment where talent can blossom and bold decisions are encouraged. An inclusive culture where your ideas matter, regardless of role or seniority. Continuous growth and modern sales processes to meet ambitious goals. Fun, with a focus on using the best software to automate repetitive tasks and focus on customers and targets. Remote working with opportunities to meet in person. Team-building experiences and competitive salaries with merit-based bonuses. Before you apply: If you're reading this, you’re interested — here is what you should know: we work hard, push boundaries, and maintain high standards of excellence and culture. If this role isn’t the right match, we may part ways for mutual benefit. Learn more about us at: https://www.smartness.com/en/work-with-us About Us
We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide. We develop a SaaS that increases our clients' revenues and helps owners get more direct bookings. See case studies: https://www.smartness.com/it/case-studies/.
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Senior Account Manager at
Smartness . We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide. We develop a SaaS that, by leveraging machine learning algorithms, increases our clients' revenues by over 30% on average. For more information, see: https://www.smartness.com/it/case-studies/. Here are some highlights about us: We have been the fastest-growing B2B SaaS in the lodging industry ever (as far as we know). On Glassdoor, we boast high ratings in the industry, +4.5 out of 5 stars, and our latest eNPS score is 55. Last year, we were awarded as one of the top 10 LinkedIn startups in Italy. We have already managed several billion euros in bookings for clients from 17 countries in just a few years of operations. We have raised funds from top international investors like Partech. What Will You Do?
As a Senior Account Manager at Smartness, you will drive revenue growth by ensuring customers extract maximum value from our platform. Your focus will be on customer retention, expansion, upselling, and cross-selling, with targets to hit and exceed. Revenue Growth & Expansion: Identify and implement upselling and cross-selling opportunities, increasing ARR and expanding customer accounts. Target Obsession: Exceed assigned upsell/cross-sell revenue quotas with a structured, strategic approach. High-Volume Contact Management: Manage a high number of daily customer interactions — calls, video meetings, demos, and other outreach to drive engagement and revenue growth. Customer Engagement: Ensure full product adoption through proactive training, regular check-ins, and strategic business reviews. Data-Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value. Customer Retention: Minimize churn through proactive problem-solving and tailored strategies. Collaboration with Sales & Product Teams: Work with sales, marketing, and product teams to ensure a seamless customer experience and continuous improvements. Process Optimization: Refine customer success processes and leverage CS tools to automate routine tasks. What Are We Looking For?
Experience: 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success. Sales-Oriented Mindset: Proven ability to drive revenue expansion through existing customers, exceeding sales targets. Data Analysis Skills: Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities. CRM Proficiency: Experience using CRM tools (Salesforce, HubSpot, etc.) to track interactions, monitor engagement, and drive expansion strategies. Customer-Centric Approach: Understanding of customer success methodologies and ability to translate customer needs into revenue opportunities. Language Skills: Italian native; English proficiency at B2 level. Additional languages (Portuguese, French) are a plus. Industry Knowledge: Experience in travel, tourism, or hospitality (PMS, OTAs, Channel Managers) is a strong plus. What Do We Offer?
Work in a small, high-performing team that moves quickly and values your contribution. A respectful work culture without egos. Opportunity to join a leading travel-tech sales team in Europe. An environment where talent can blossom and bold decisions are encouraged. An inclusive culture where your ideas matter, regardless of role or seniority. Continuous growth and modern sales processes to meet ambitious goals. Fun, with a focus on using the best software to automate repetitive tasks and focus on customers and targets. Remote working with opportunities to meet in person. Team-building experiences and competitive salaries with merit-based bonuses. Before you apply: If you're reading this, you’re interested — here is what you should know: we work hard, push boundaries, and maintain high standards of excellence and culture. If this role isn’t the right match, we may part ways for mutual benefit. Learn more about us at: https://www.smartness.com/en/work-with-us About Us
We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide. We develop a SaaS that increases our clients' revenues and helps owners get more direct bookings. See case studies: https://www.smartness.com/it/case-studies/.
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