Highgate
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Restaurant, General Manager
role at
Highgate
Location : Scottsdale, AZ (The Scottsdale Plaza Resort & Villas, an IHG Resort, soon to be Kimpton Paradise Valley Resort & Villas)
Overview The Restaurant General Manager (three-meal, cafe, pool bar) is responsible for coordinating, supervising and directing all aspects of the F&B restaurant outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
Oversee all aspects of the daily operation of the outlets.
Supervise outlet personnel.
Respond to guest complaints in a timely manner.
Work with other F&B managers and keep them informed of issues as they arise.
Keep immediate supervisor fully informed of all problems or matters requiring attention.
Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
Prepare and submit required reports in a timely manner.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans.
Monitor quality of service in the F&B outlet.
Assist in menu planning and preparation.
Ensure compliance with all local liquor laws, and health and sanitation regulations.
Ensure compliance with SOPs in all outlets.
Ensure compliance with requisition procedures.
Be visible on the floor and assist staff as needed during each meal period.
Conduct staff performance reviews in accordance with Highgate Hotel standards.
Ensure the training of employees on SOPs and technical job tasks.
Be involved in and/or conduct departmental and hotel training.
Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
Complete tip reporting.
Understand, implement and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards.
Ensure overall guest satisfaction.
Qualifications
Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information from various sources to meet objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Highgate by 2x
Get notified about new Restaurant General Manager jobs in Paradise Valley, AZ.
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Restaurant, General Manager
role at
Highgate
Location : Scottsdale, AZ (The Scottsdale Plaza Resort & Villas, an IHG Resort, soon to be Kimpton Paradise Valley Resort & Villas)
Overview The Restaurant General Manager (three-meal, cafe, pool bar) is responsible for coordinating, supervising and directing all aspects of the F&B restaurant outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
Oversee all aspects of the daily operation of the outlets.
Supervise outlet personnel.
Respond to guest complaints in a timely manner.
Work with other F&B managers and keep them informed of issues as they arise.
Keep immediate supervisor fully informed of all problems or matters requiring attention.
Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
Prepare and submit required reports in a timely manner.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans.
Monitor quality of service in the F&B outlet.
Assist in menu planning and preparation.
Ensure compliance with all local liquor laws, and health and sanitation regulations.
Ensure compliance with SOPs in all outlets.
Ensure compliance with requisition procedures.
Be visible on the floor and assist staff as needed during each meal period.
Conduct staff performance reviews in accordance with Highgate Hotel standards.
Ensure the training of employees on SOPs and technical job tasks.
Be involved in and/or conduct departmental and hotel training.
Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
Complete tip reporting.
Understand, implement and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards.
Ensure overall guest satisfaction.
Qualifications
Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information from various sources to meet objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Highgate by 2x
Get notified about new Restaurant General Manager jobs in Paradise Valley, AZ.
#J-18808-Ljbffr