The Mutual Group
VP, Infrastructure and IT Operations - Hybrid or Remote Opportunity
The Mutual Group, Iowa, Louisiana, United States, 70647
VP, Infrastructure and IT Operations - Hybrid or Remote Opportunity
Join to apply for the
VP, Infrastructure and IT Operations - Hybrid or Remote Opportunity
role at
The Mutual Group .
Job Description We are seeking a pragmatic and visionary technology executive to serve as Vice President, Infrastructure and IT Operations. You will lead enterprise-wide technology operations, infrastructure, and cybersecurity across a multi-entity, multi-cloud environment. The role requires a hands-on, roll-up-the-sleeves approach to drive excellence in service delivery, cloud operations, platform reliability, and cybersecurity while ensuring cost efficiency and operational scalability to support multiple mutual insurance companies.
This leadership demands strong expertise in cloud infrastructure (AWS & Azure), observability, SRE practices, and cybersecurity, along with deep experience in shared services models for multi-tenant environments in the insurance or financial services industry. You will lead geographically dispersed teams, drive automation, monitoring, and secure infrastructure-as-code practices, and demonstrate a heightened sense of urgency balancing strategic priorities with meticulous planning and flawless execution.
Accountabilities Infrastructure & Cloud Strategy
Define and execute a resilient and cost-effective infrastructure strategy across public cloud (AWS & Azure), private cloud, and on-prem environments.
Build scalable multi-tenant infrastructure supporting P&C mutual insurance clients with minimal rework and centralized operations.
Cybersecurity & Regulatory Compliance
Ensure security-by-design principles across all infrastructure and operational processes.
Oversee end-to-end security posture, including infrastructure and network security, cloud security, application and data security, security operations, threat detection, and incident response.
Lead regulatory compliance across frameworks such as NAIC, NYDFS, SOC 2, CCPA, and more.
Observability, Reliability & Automation
Implement robust site observability capabilities with log analytics, tracing, telemetry, and alerting tools (e.g., Datadog, Prometheus, ELK, Grafana).
Drive reliability engineering with well-defined SLOs, SLIs, and automated remediation runbooks.
Establish best-in-class monitoring, alerting, and response pipelines across all environments.
DevSecOps & Infrastructure-as-Code
Champion Infrastructure as Code (IaC) using Terraform, Helm, and Ansible for consistent, secure, and rapid provisioning.
Build a modern DevSecOps pipeline for continuous integration and delivery of secure infrastructure and platform updates.
Promote containerization strategies using Kubernetes (AKS, EKS) to improve scalability and portability.
ITSM, Service Desk & End User Computing
Lead ITSM practices aligned with ITIL standards, leveraging platforms such as ServiceNow or BMC Remedy.
Oversee enterprise service desk, end-user devices, identity & access management, and collaboration platforms (M365, Zoom, Teams).
Optimize user experience through automation, knowledge bases, and tiered support models.
Production Operations & Support
Ensure 24x7 operational continuity for mission-critical systems with robust DR/BCP, incident response, and capacity planning.
Manage runbooks, post-incident reviews, and root-cause analysis frameworks for continuous improvement.
Model a hands-on leadership style, stepping in where needed to resolve critical issues.
Post-M&A Integration
Lead seamless onboarding and integration of IT infrastructure for acquired mutual insurance companies.
Standardize and scale infrastructure components and security controls across new and existing entities.
KPI, Metrics & Performance
Define and report on operational metrics including uptime, MTTR, SLA adherence, security incident resolution, and infrastructure cost optimization.
Continuously raise the bar on operational maturity and performance visibility.
Skills & Requirements
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of progressive IT leadership experience, including 7+ years in senior infrastructure or operations leadership roles.
Deep expertise in cloud infrastructure (AWS, Azure), security frameworks (NIST, SOC 2, ISO 27001), infrastructure-as-code, container orchestration, monitoring, CI/CD, DevSecOps pipelines, and ITSM platforms.
Proven success leading multi-entity shared infrastructure models and delivering measurable cost savings through modernization and automation.
Experience in regulated industries (Insurance, Financial Services) with strong compliance knowledge.
Strong technical grounding combined with executive presence and stakeholder management capability.
Demonstrated ability to lead in high-pressure environments, prioritize effectively, and deliver with speed, accuracy, and precision.
Benefits
Competitive base salary plus incentive plans for eligible team members.
401(k) retirement plan with company match up to 6% of eligible salary.
Free basic life and AD&D, long-term disability, and short-term disability insurance.
Medical, dental and vision plans tailored to your needs.
Wellness incentives.
Generous time-off program including personal, holiday, and volunteer paid time off.
Flexible work schedules and hybrid/remote options for eligible positions.
Educational assistance.
#J-18808-Ljbffr
VP, Infrastructure and IT Operations - Hybrid or Remote Opportunity
role at
The Mutual Group .
Job Description We are seeking a pragmatic and visionary technology executive to serve as Vice President, Infrastructure and IT Operations. You will lead enterprise-wide technology operations, infrastructure, and cybersecurity across a multi-entity, multi-cloud environment. The role requires a hands-on, roll-up-the-sleeves approach to drive excellence in service delivery, cloud operations, platform reliability, and cybersecurity while ensuring cost efficiency and operational scalability to support multiple mutual insurance companies.
This leadership demands strong expertise in cloud infrastructure (AWS & Azure), observability, SRE practices, and cybersecurity, along with deep experience in shared services models for multi-tenant environments in the insurance or financial services industry. You will lead geographically dispersed teams, drive automation, monitoring, and secure infrastructure-as-code practices, and demonstrate a heightened sense of urgency balancing strategic priorities with meticulous planning and flawless execution.
Accountabilities Infrastructure & Cloud Strategy
Define and execute a resilient and cost-effective infrastructure strategy across public cloud (AWS & Azure), private cloud, and on-prem environments.
Build scalable multi-tenant infrastructure supporting P&C mutual insurance clients with minimal rework and centralized operations.
Cybersecurity & Regulatory Compliance
Ensure security-by-design principles across all infrastructure and operational processes.
Oversee end-to-end security posture, including infrastructure and network security, cloud security, application and data security, security operations, threat detection, and incident response.
Lead regulatory compliance across frameworks such as NAIC, NYDFS, SOC 2, CCPA, and more.
Observability, Reliability & Automation
Implement robust site observability capabilities with log analytics, tracing, telemetry, and alerting tools (e.g., Datadog, Prometheus, ELK, Grafana).
Drive reliability engineering with well-defined SLOs, SLIs, and automated remediation runbooks.
Establish best-in-class monitoring, alerting, and response pipelines across all environments.
DevSecOps & Infrastructure-as-Code
Champion Infrastructure as Code (IaC) using Terraform, Helm, and Ansible for consistent, secure, and rapid provisioning.
Build a modern DevSecOps pipeline for continuous integration and delivery of secure infrastructure and platform updates.
Promote containerization strategies using Kubernetes (AKS, EKS) to improve scalability and portability.
ITSM, Service Desk & End User Computing
Lead ITSM practices aligned with ITIL standards, leveraging platforms such as ServiceNow or BMC Remedy.
Oversee enterprise service desk, end-user devices, identity & access management, and collaboration platforms (M365, Zoom, Teams).
Optimize user experience through automation, knowledge bases, and tiered support models.
Production Operations & Support
Ensure 24x7 operational continuity for mission-critical systems with robust DR/BCP, incident response, and capacity planning.
Manage runbooks, post-incident reviews, and root-cause analysis frameworks for continuous improvement.
Model a hands-on leadership style, stepping in where needed to resolve critical issues.
Post-M&A Integration
Lead seamless onboarding and integration of IT infrastructure for acquired mutual insurance companies.
Standardize and scale infrastructure components and security controls across new and existing entities.
KPI, Metrics & Performance
Define and report on operational metrics including uptime, MTTR, SLA adherence, security incident resolution, and infrastructure cost optimization.
Continuously raise the bar on operational maturity and performance visibility.
Skills & Requirements
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of progressive IT leadership experience, including 7+ years in senior infrastructure or operations leadership roles.
Deep expertise in cloud infrastructure (AWS, Azure), security frameworks (NIST, SOC 2, ISO 27001), infrastructure-as-code, container orchestration, monitoring, CI/CD, DevSecOps pipelines, and ITSM platforms.
Proven success leading multi-entity shared infrastructure models and delivering measurable cost savings through modernization and automation.
Experience in regulated industries (Insurance, Financial Services) with strong compliance knowledge.
Strong technical grounding combined with executive presence and stakeholder management capability.
Demonstrated ability to lead in high-pressure environments, prioritize effectively, and deliver with speed, accuracy, and precision.
Benefits
Competitive base salary plus incentive plans for eligible team members.
401(k) retirement plan with company match up to 6% of eligible salary.
Free basic life and AD&D, long-term disability, and short-term disability insurance.
Medical, dental and vision plans tailored to your needs.
Wellness incentives.
Generous time-off program including personal, holiday, and volunteer paid time off.
Flexible work schedules and hybrid/remote options for eligible positions.
Educational assistance.
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