The University of Texas at Austin
Assistant Director of Visitor and Volunteer Services
The University of Texas at Austin, Campus, Illinois, us, 60920
Job Posting Title
Assistant Director of Visitor and Volunteer Services
Hiring Department Jack S Blanton Museum of Art
Position Open To All Applicants
Weekly Scheduled Hours 40
FLSA Status Exempt
Earliest Start Date Immediately
Position Duration Expected to Continue Until Dec 31, 2028
Location UT MAIN CAMPUS
Job Details The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts. Benefits eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to the University of Texas at Austin employees. Blanton staff also have access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store. The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this professional opportunity.
– Please note this is a three‑year term position (subject to renewal based on funding and performance).
Purpose The Assistant Director of Visitor and Volunteer Services provides leadership and oversight for the museum’s frontline visitor experience, volunteer program, and group/corporate ticket sales. This position supervises frontline team members, manages the volunteer office, and ensures that every guest encounter reflects the Blanton’s mission and commitment to outstanding service. The role integrates visitor services, volunteer engagement, sales strategies, and data analysis to strengthen audience loyalty, grow earned revenue, and expand the museum’s presence in the community and tourism markets.
Responsibilities
Oversee daily operations of Visitor Services to ensure exceptional customer service, efficient ticketing, and a welcoming environment.
Supervise, coach, and evaluate frontline staff, driving strong performance in ticket and membership sales.
Develop and implement training programs and sales strategies that balance revenue goals with outstanding guest experience.
Lead the Volunteer Office, including recruitment, onboarding, training, scheduling, recognition, and retention strategies.
Build and maintain relationships with corporate partners, tour operators, and tourism stakeholders to drive group and corporate sales.
Represent the museum at trade shows, conventions, and community events, serving as a key ambassador for the institution.
Look for opportunities to partner and table events at the University of Texas at Austin, collaborating with UT departments on outreach initiatives and recruiting and engaging UT students.
Collect, analyze, and report on visitation, sales, membership conversions, and volunteer engagement to inform strategy.
Ensure accuracy and efficiency in ticketing, membership, and volunteer databases, maintaining compliance with policies.
Partner with the marketing team to leverage audience insights and analytics to grow revenue, engagement, and visitor satisfaction.
Assist with staffing on‑site and off‑site museum and community events and programs.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in museum studies, arts administration, business, or related field.
At least five years of progressively responsible experience in sales, visitor services, or customer service leadership.
3‑5 years’ experience supervising staff and managing volunteers.
Strong proficiency in CRM/ticketing systems (e.g., Altru, Tessitura, Siriusware, or equivalent).
Advanced proficiency in Excel.
Demonstrated ability to collect, analyze, and present data for decision‑making.
Strong interpersonal, communication, and organizational skills.
Preferred Qualifications
Master’s degree in museum studies, business, nonprofit management, or related field.
Experience in museums, cultural institutions, or higher education.
Knowledge of group sales, corporate outreach, or tourism partnerships.
Demonstrated success in sales training, customer engagement, or volunteer retention strategies.
Salary Range $78,000 + depending on qualifications
Working Conditions
Standard Office Environment
Regular work shift: Tuesday – Saturday with occasional Sunday shifts
Evening and weekend work is required
Occasional off‑site work for events and programs
Required Materials
Resume/CV
Letter of interest
3 work references with their contact information including email address; at least one reference should be from a supervisor
Equal Opportunity Statement The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Hiring Department Jack S Blanton Museum of Art
Position Open To All Applicants
Weekly Scheduled Hours 40
FLSA Status Exempt
Earliest Start Date Immediately
Position Duration Expected to Continue Until Dec 31, 2028
Location UT MAIN CAMPUS
Job Details The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts. Benefits eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to the University of Texas at Austin employees. Blanton staff also have access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store. The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this professional opportunity.
– Please note this is a three‑year term position (subject to renewal based on funding and performance).
Purpose The Assistant Director of Visitor and Volunteer Services provides leadership and oversight for the museum’s frontline visitor experience, volunteer program, and group/corporate ticket sales. This position supervises frontline team members, manages the volunteer office, and ensures that every guest encounter reflects the Blanton’s mission and commitment to outstanding service. The role integrates visitor services, volunteer engagement, sales strategies, and data analysis to strengthen audience loyalty, grow earned revenue, and expand the museum’s presence in the community and tourism markets.
Responsibilities
Oversee daily operations of Visitor Services to ensure exceptional customer service, efficient ticketing, and a welcoming environment.
Supervise, coach, and evaluate frontline staff, driving strong performance in ticket and membership sales.
Develop and implement training programs and sales strategies that balance revenue goals with outstanding guest experience.
Lead the Volunteer Office, including recruitment, onboarding, training, scheduling, recognition, and retention strategies.
Build and maintain relationships with corporate partners, tour operators, and tourism stakeholders to drive group and corporate sales.
Represent the museum at trade shows, conventions, and community events, serving as a key ambassador for the institution.
Look for opportunities to partner and table events at the University of Texas at Austin, collaborating with UT departments on outreach initiatives and recruiting and engaging UT students.
Collect, analyze, and report on visitation, sales, membership conversions, and volunteer engagement to inform strategy.
Ensure accuracy and efficiency in ticketing, membership, and volunteer databases, maintaining compliance with policies.
Partner with the marketing team to leverage audience insights and analytics to grow revenue, engagement, and visitor satisfaction.
Assist with staffing on‑site and off‑site museum and community events and programs.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in museum studies, arts administration, business, or related field.
At least five years of progressively responsible experience in sales, visitor services, or customer service leadership.
3‑5 years’ experience supervising staff and managing volunteers.
Strong proficiency in CRM/ticketing systems (e.g., Altru, Tessitura, Siriusware, or equivalent).
Advanced proficiency in Excel.
Demonstrated ability to collect, analyze, and present data for decision‑making.
Strong interpersonal, communication, and organizational skills.
Preferred Qualifications
Master’s degree in museum studies, business, nonprofit management, or related field.
Experience in museums, cultural institutions, or higher education.
Knowledge of group sales, corporate outreach, or tourism partnerships.
Demonstrated success in sales training, customer engagement, or volunteer retention strategies.
Salary Range $78,000 + depending on qualifications
Working Conditions
Standard Office Environment
Regular work shift: Tuesday – Saturday with occasional Sunday shifts
Evening and weekend work is required
Occasional off‑site work for events and programs
Required Materials
Resume/CV
Letter of interest
3 work references with their contact information including email address; at least one reference should be from a supervisor
Equal Opportunity Statement The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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