TEKsystems
Customer Care Representative (Remote)
Location: Must reside in Texas, Arizona, or Colorado.
Employment Type: Contract | Full-Time | Remote
Start Date: 10/31
Job Summary The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem‑solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech‑savvy, and thrive in a fast‑paced remote environment.
Key Responsibilities
Actively listen to customer concerns with empathy and patience.
Provide accurate and timely solutions using available tools.
Build trust through kind, responsive, and helpful interactions.
Support customers via phone, chat, email, and social media.
Assist with package tracking, returns, refunds, product info, and warranties.
Guide customers through website navigation and product selection.
Required Qualifications
Previous customer service experience.
Strong written and verbal communication skills.
Comfortable using Microsoft Office (Outlook, Word).
High School Diploma or equivalent.
Preferred Experience
Hospitality, Retail, Food Service, or Call Center.
Customer Care and Inbound Call Handling.
Service‑oriented mindset.
Schedule & Availability
Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST.
Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST/8:00 AM - 7:00 PM CST.
Shift Bids: Assigned post‑training based on availability and business needs.
Training Requirements Attendance is mandatory for all training sessions.
Day 1 (Friday): Paid orientation (2 hours).
Weeks 1–3: Full‑time training, Mon–Fri, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST.
Remote Work Requirements
Quiet, distraction‑free workspace.
Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers).
Equipment Provided: Laptop, mouse, headset.
Casual dress code.
Perks
Quarterly discount codes for premium lifestyle products.
Opportunity for overtime during peak season.
Pay and Benefits Pay range: $16.50 - $16.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Oct 22, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Employment Type: Contract | Full-Time | Remote
Start Date: 10/31
Job Summary The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem‑solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech‑savvy, and thrive in a fast‑paced remote environment.
Key Responsibilities
Actively listen to customer concerns with empathy and patience.
Provide accurate and timely solutions using available tools.
Build trust through kind, responsive, and helpful interactions.
Support customers via phone, chat, email, and social media.
Assist with package tracking, returns, refunds, product info, and warranties.
Guide customers through website navigation and product selection.
Required Qualifications
Previous customer service experience.
Strong written and verbal communication skills.
Comfortable using Microsoft Office (Outlook, Word).
High School Diploma or equivalent.
Preferred Experience
Hospitality, Retail, Food Service, or Call Center.
Customer Care and Inbound Call Handling.
Service‑oriented mindset.
Schedule & Availability
Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST.
Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST/8:00 AM - 7:00 PM CST.
Shift Bids: Assigned post‑training based on availability and business needs.
Training Requirements Attendance is mandatory for all training sessions.
Day 1 (Friday): Paid orientation (2 hours).
Weeks 1–3: Full‑time training, Mon–Fri, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST.
Remote Work Requirements
Quiet, distraction‑free workspace.
Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers).
Equipment Provided: Laptop, mouse, headset.
Casual dress code.
Perks
Quarterly discount codes for premium lifestyle products.
Opportunity for overtime during peak season.
Pay and Benefits Pay range: $16.50 - $16.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Oct 22, 2025.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr