Sabre Systems
Senior Customer Technical Support Specialist (Help Desk) (NSWC-Dahlgren)
Sabre Systems, Dahlgren, Virginia, United States, 22448
Responsibilities
Sabre Systems is seeking a
Senior Customer Technical Support Specialist (Help Desk)
to join our team in support of the
Naval Surface Warfare Center Dahlgren Division (NSWCDD)
in Dahlgren, VA. This role plays a critical part in NSWCDD's strategic initiative to modernize, optimize, and simplify its IT infrastructure while advancing IT Service Management (ITSM) practices to deliver measurable, mission-focused outcomes.
This initiative not only includes the continued operation and maintenance of the existing IT environment but also emphasizes digital transformation, information management, infrastructure engineering, and the implementation of modern development, deployment, and automation technologies. The selected candidate will be essential to enhancing IT service delivery and ensuring efficient, customer-focused support in a dynamic and evolving environment.
Responsibilities include but are not limited to:
Responding to user inquiries in person, over the phone, or electronically
Providing technical assistance for hardware, software, operating systems, and email-related issues
Troubleshooting and resolving user-reported problems or escalating as needed
Documenting incidents and resolutions in help desk systems such as ServiceNow
Ensuring timely resolution of tickets and maintaining high levels of customer satisfaction
Delivering consistent, professional customer support to all end-users
Qualifications
Bachelor's degree in a business-related field from an accredited college or university
Minimum of six (6) years of professional experience supporting Industry, Federal, or DoD help desk operations
Experience with help desk tools, such as ServiceNow
Familiarity with Navy and DoD IT systems and environments
Advanced proficiency in Cybersecurity Workforce (CWF) Technical Support functions
Strong technical troubleshooting skills and the ability to resolve complex IT issues
Excellent communication and customer service skills
Must be a U.S. Citizen with an active DoD Secret clearance or higher
Must be available to work onsite in Dahlgren, VA daily
* This position is contingent upon contract award and/or customer approval.
Compensation Senior Level: At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements. The general salary range for this position is $70,000-$200,000; however, final compensation will be determined by individual qualifications and applicable contract terms.
Sabre Overview Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Beware of employment scams Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn't end in @sabresystems.com; always apply directly at https://careers.sabresystems.com/.
#J-18808-Ljbffr
Senior Customer Technical Support Specialist (Help Desk)
to join our team in support of the
Naval Surface Warfare Center Dahlgren Division (NSWCDD)
in Dahlgren, VA. This role plays a critical part in NSWCDD's strategic initiative to modernize, optimize, and simplify its IT infrastructure while advancing IT Service Management (ITSM) practices to deliver measurable, mission-focused outcomes.
This initiative not only includes the continued operation and maintenance of the existing IT environment but also emphasizes digital transformation, information management, infrastructure engineering, and the implementation of modern development, deployment, and automation technologies. The selected candidate will be essential to enhancing IT service delivery and ensuring efficient, customer-focused support in a dynamic and evolving environment.
Responsibilities include but are not limited to:
Responding to user inquiries in person, over the phone, or electronically
Providing technical assistance for hardware, software, operating systems, and email-related issues
Troubleshooting and resolving user-reported problems or escalating as needed
Documenting incidents and resolutions in help desk systems such as ServiceNow
Ensuring timely resolution of tickets and maintaining high levels of customer satisfaction
Delivering consistent, professional customer support to all end-users
Qualifications
Bachelor's degree in a business-related field from an accredited college or university
Minimum of six (6) years of professional experience supporting Industry, Federal, or DoD help desk operations
Experience with help desk tools, such as ServiceNow
Familiarity with Navy and DoD IT systems and environments
Advanced proficiency in Cybersecurity Workforce (CWF) Technical Support functions
Strong technical troubleshooting skills and the ability to resolve complex IT issues
Excellent communication and customer service skills
Must be a U.S. Citizen with an active DoD Secret clearance or higher
Must be available to work onsite in Dahlgren, VA daily
* This position is contingent upon contract award and/or customer approval.
Compensation Senior Level: At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements. The general salary range for this position is $70,000-$200,000; however, final compensation will be determined by individual qualifications and applicable contract terms.
Sabre Overview Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Beware of employment scams Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn't end in @sabresystems.com; always apply directly at https://careers.sabresystems.com/.
#J-18808-Ljbffr