Work Truck Solutions
[Hiring] Customer Success Manager @Work Truck Solutions
Work Truck Solutions, Germantown, Ohio, United States
Oct 20, 2025 – Work Truck Solutions is hiring a remote Customer Success Manager.
Salary: $45,000 – $66,000. Location: USA.
Hiring only in: CA.
Work Truck Solutions’ culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast‑paced environment that provides employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. The vision and culture allow employees to be recognized as thought leaders and thrive in their careers.
Essential Values
Curiosity: Seek knowledge, ask questions, look for answers; be proactive.
Perseverance: Persist through challenges and find solutions.
Innovation: Want to make things better, solve puzzles, create something new.
Flexibility: Embrace new opportunities, grow and adapt.
The Opportunity: Customer Success Manager We are seeking a proactive, strategically‑mindful Account Success Manager to serve as the trusted business advisor for our key automotive dealer accounts. This role is essential for driving customer value, maximizing product adoption, and ensuring high levels of retention and revenue expansion. You will own the long‑term success of your assigned portfolio, moving beyond transactional support to align our solutions with your customers' strategic business goals. The ideal candidate possesses strong business acumen, relationship management skills, and a passion for demonstrating product ROI.
Key Responsibilities 1. Strategic Account Management & Growth
Develop and execute strategic account plans to drive product adoption, ensure long‑term retention, and identify revenue expansion opportunities.
Conduct regular Business Reviews (QBRs) with key stakeholders to achieve success metrics and demonstrate ROI.
Act as the primary business partner for assigned dealers, soliciting and documenting customer feedback on product strategy and market trends.
Monitor account health and usage data to predict churn risks and implement data‑driven action plans.
Secure customer referrals and testimonials from satisfied, high‑value accounts.
2. Customer Enablement & Value Realization
Lead the full customer lifecycle post‑sale, reinforcing value and driving feature adoption.
Coaching dealers on advanced use cases and configuration to solve specific business challenges.
Create and deliver customized training and enablement sessions focused on measurable business outcomes.
Document all dealer interactions, success metrics, and next steps in the CRM for comprehensive account history.
3. Cross‑Functional Collaboration & Process Improvement
Act as the Voice of the Customer internally, collaborating closely with other departments.
Escalate high‑priority technical issues to the appropriate support or technical teams and maintain ownership of customer communication.
Propose and document process improvements that enhance the customer experience and internal efficiency.
Required Experience and Qualifications
3+ years in Customer Success, Account Management, or a similar client‑facing role with retention/expansion responsibility.
Excellent customer service skills—positive, professional, empathetic.
Business acumen with experience running strategic QBRs with senior‑level decision makers.
Proven ability to manage a portfolio of complex accounts and deliver aligned outcomes.
Exceptional verbal and written communication skills, articulating technical value to non‑technical audiences.
Analytical skills to interpret usage data and account health metrics.
High proficiency in CRM software (Salesforce, HubSpot) for documentation and reporting.
Intermediate proficiency in Microsoft Excel/Word/Google Applications.
Preferred
Associate’s or Bachelor’s degree (or equivalent experience).
Experience in the automotive or SaaS industry.
Benefits
Meaningful work on world‑class, industry‑changing products.
Monday‑Friday work week.
Excellent medical, dental, 401(k), life insurance.
Optional vision, LTD, and FSA coverage.
Paid time off and holidays.
Flexible schedule.
Great culture.
Opportunity for next‑level advancement in a fast‑growing company.
This position is remote; Work Truck Solutions is a completely remote workforce. Experience Requirements: Entry Level
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Salary: $45,000 – $66,000. Location: USA.
Hiring only in: CA.
Work Truck Solutions’ culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast‑paced environment that provides employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. The vision and culture allow employees to be recognized as thought leaders and thrive in their careers.
Essential Values
Curiosity: Seek knowledge, ask questions, look for answers; be proactive.
Perseverance: Persist through challenges and find solutions.
Innovation: Want to make things better, solve puzzles, create something new.
Flexibility: Embrace new opportunities, grow and adapt.
The Opportunity: Customer Success Manager We are seeking a proactive, strategically‑mindful Account Success Manager to serve as the trusted business advisor for our key automotive dealer accounts. This role is essential for driving customer value, maximizing product adoption, and ensuring high levels of retention and revenue expansion. You will own the long‑term success of your assigned portfolio, moving beyond transactional support to align our solutions with your customers' strategic business goals. The ideal candidate possesses strong business acumen, relationship management skills, and a passion for demonstrating product ROI.
Key Responsibilities 1. Strategic Account Management & Growth
Develop and execute strategic account plans to drive product adoption, ensure long‑term retention, and identify revenue expansion opportunities.
Conduct regular Business Reviews (QBRs) with key stakeholders to achieve success metrics and demonstrate ROI.
Act as the primary business partner for assigned dealers, soliciting and documenting customer feedback on product strategy and market trends.
Monitor account health and usage data to predict churn risks and implement data‑driven action plans.
Secure customer referrals and testimonials from satisfied, high‑value accounts.
2. Customer Enablement & Value Realization
Lead the full customer lifecycle post‑sale, reinforcing value and driving feature adoption.
Coaching dealers on advanced use cases and configuration to solve specific business challenges.
Create and deliver customized training and enablement sessions focused on measurable business outcomes.
Document all dealer interactions, success metrics, and next steps in the CRM for comprehensive account history.
3. Cross‑Functional Collaboration & Process Improvement
Act as the Voice of the Customer internally, collaborating closely with other departments.
Escalate high‑priority technical issues to the appropriate support or technical teams and maintain ownership of customer communication.
Propose and document process improvements that enhance the customer experience and internal efficiency.
Required Experience and Qualifications
3+ years in Customer Success, Account Management, or a similar client‑facing role with retention/expansion responsibility.
Excellent customer service skills—positive, professional, empathetic.
Business acumen with experience running strategic QBRs with senior‑level decision makers.
Proven ability to manage a portfolio of complex accounts and deliver aligned outcomes.
Exceptional verbal and written communication skills, articulating technical value to non‑technical audiences.
Analytical skills to interpret usage data and account health metrics.
High proficiency in CRM software (Salesforce, HubSpot) for documentation and reporting.
Intermediate proficiency in Microsoft Excel/Word/Google Applications.
Preferred
Associate’s or Bachelor’s degree (or equivalent experience).
Experience in the automotive or SaaS industry.
Benefits
Meaningful work on world‑class, industry‑changing products.
Monday‑Friday work week.
Excellent medical, dental, 401(k), life insurance.
Optional vision, LTD, and FSA coverage.
Paid time off and holidays.
Flexible schedule.
Great culture.
Opportunity for next‑level advancement in a fast‑growing company.
This position is remote; Work Truck Solutions is a completely remote workforce. Experience Requirements: Entry Level
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