Agile Resources, Inc.
Location:
Kennesaw, GA – 5 days onsite for the first 6 months; then 4 days onsite with Fridays remote
Salary:
up to $90K (depending on experience)
Work Authorization:
Only candidates who do not require sponsorship now or in the future will be considered
Comprehensive healthcare coverage (medical, dental, vision, life, and supplemental insurances)
Short- and Long-Term Disability (STD/LTD)
HSA & FSA options
The Role We are seeking a Customer Success Manager to join a rapidly growing technology company in the payments/fintech sector. This is a highly visible role where you will serve as the first dedicated Customer Success hire, building out the function from the ground up. The ideal candidate is equally comfortable engaging with clients face-to-face, delivering executive business reviews, and designing proactive processes to drive customer value and retention.
This position is a great fit for someone who thrives in a hands‑on role, enjoys shaping strategy, and wants the opportunity to grow with the organization.
What You’ll Do
Establish Customer Success Function: Develop and implement best practices for onboarding, customer lifecycle management, and retention, transitioning processes from Excel-based tracking into a CRM (Salesforce experience strongly preferred).
Client Engagement: Own and deliver Quarterly Business Reviews (QBRs) and client-facing presentations, ensuring customers see measurable ROI.
Relationship Management: Act as the voice of the customer, leading renewals, negotiations, and customer health scoring to reduce churn and maximize long‑term retention.
Process Leadership: Build reporting and success metrics within CRM tools, proactively identifying risks and opportunities across client accounts.
Strategic Communication: Present to executive stakeholders, leading discussions that influence product direction and align solutions with customer KPIs.
Required Experience
Proven background in Customer Success Management with hands‑on experience establishing or scaling CS functions.
Experience leading client‑facing presentations (QBRs, executive reviews, renewal discussions).
Strong communication and presentation skills — must be able to confidently lead meetings with clients.
Experience working with CRM platforms; Salesforce strongly preferred.
Understanding of proactive CS functions, customer health scoring, and renewals/negotiations.
Preferred Experience
Experience in payments, fintech, or government technology industries.
Prior success in environments where you were the first CS hire or played a key role in scaling a program.
Background setting up quarterly reviews, client reporting, and structured customer success processes.
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Kennesaw, GA – 5 days onsite for the first 6 months; then 4 days onsite with Fridays remote
Salary:
up to $90K (depending on experience)
Work Authorization:
Only candidates who do not require sponsorship now or in the future will be considered
Comprehensive healthcare coverage (medical, dental, vision, life, and supplemental insurances)
Short- and Long-Term Disability (STD/LTD)
HSA & FSA options
The Role We are seeking a Customer Success Manager to join a rapidly growing technology company in the payments/fintech sector. This is a highly visible role where you will serve as the first dedicated Customer Success hire, building out the function from the ground up. The ideal candidate is equally comfortable engaging with clients face-to-face, delivering executive business reviews, and designing proactive processes to drive customer value and retention.
This position is a great fit for someone who thrives in a hands‑on role, enjoys shaping strategy, and wants the opportunity to grow with the organization.
What You’ll Do
Establish Customer Success Function: Develop and implement best practices for onboarding, customer lifecycle management, and retention, transitioning processes from Excel-based tracking into a CRM (Salesforce experience strongly preferred).
Client Engagement: Own and deliver Quarterly Business Reviews (QBRs) and client-facing presentations, ensuring customers see measurable ROI.
Relationship Management: Act as the voice of the customer, leading renewals, negotiations, and customer health scoring to reduce churn and maximize long‑term retention.
Process Leadership: Build reporting and success metrics within CRM tools, proactively identifying risks and opportunities across client accounts.
Strategic Communication: Present to executive stakeholders, leading discussions that influence product direction and align solutions with customer KPIs.
Required Experience
Proven background in Customer Success Management with hands‑on experience establishing or scaling CS functions.
Experience leading client‑facing presentations (QBRs, executive reviews, renewal discussions).
Strong communication and presentation skills — must be able to confidently lead meetings with clients.
Experience working with CRM platforms; Salesforce strongly preferred.
Understanding of proactive CS functions, customer health scoring, and renewals/negotiations.
Preferred Experience
Experience in payments, fintech, or government technology industries.
Prior success in environments where you were the first CS hire or played a key role in scaling a program.
Background setting up quarterly reviews, client reporting, and structured customer success processes.
#J-18808-Ljbffr