KRA Corporation
Overview
Join to apply for the
Career Services Manager
role at
KRA Corporation Get AI-powered advice on this job and more exclusive features. This range is provided by KRA Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $85,000.00/yr I
n addition to a competitive compensation, this position is also eligible for a
sign
-
on
bonus after 90 days of employment! SUMMARY
While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG). ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition. Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment. Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures. Ensure that all staff have clear expectations and KPI’s according to their role. Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings. Serve as a liaison to partners, employers, training programs, and participants. Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed. Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions. Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services. Locate additional resources as necessary to assist participants in meeting their goals. Act as a positive role model for staff, motivating and encouraging participants. Adhere to Federal, State, and Contractor guidelines. Attend meetings, trainings, seminars, and workshops as directed. Perform other related duties as required and directed. QUALIFICATIONS
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. CORE COMPETENCIES
Ability to professionally adjust to unforeseen circumstances or programmatic changes. Strong organizational and time management skills. Strong interpersonal and staff management skills. Strong presentation skills. Must be resourceful and able to work independently as well as in a team setting. Excellent analytical, verbal, and written communication skills. Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business. Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership. EDUCATION and/or EXPERIENCE
Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience. Experience working with adults in the workforce system and those disconnected from services. Knowledge of WIOA customers and challenges. Ability to work occasional weekends. OTHER SKILLS AND ABILITIES
Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required. PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT
The noise level in the work environment is usually moderate. You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more!
For more information, please visit the KRA website:
Careers – Join KRA\'s Workforce Development Team Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries Professional Training and Coaching Referrals increase your chances of interviewing at KRA Corporation by 2x Sign in to set job alerts for “Career Services Manager” roles.
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Join to apply for the
Career Services Manager
role at
KRA Corporation Get AI-powered advice on this job and more exclusive features. This range is provided by KRA Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $85,000.00/yr I
n addition to a competitive compensation, this position is also eligible for a
sign
-
on
bonus after 90 days of employment! SUMMARY
While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG). ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition. Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment. Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures. Ensure that all staff have clear expectations and KPI’s according to their role. Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings. Serve as a liaison to partners, employers, training programs, and participants. Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed. Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions. Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services. Locate additional resources as necessary to assist participants in meeting their goals. Act as a positive role model for staff, motivating and encouraging participants. Adhere to Federal, State, and Contractor guidelines. Attend meetings, trainings, seminars, and workshops as directed. Perform other related duties as required and directed. QUALIFICATIONS
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. CORE COMPETENCIES
Ability to professionally adjust to unforeseen circumstances or programmatic changes. Strong organizational and time management skills. Strong interpersonal and staff management skills. Strong presentation skills. Must be resourceful and able to work independently as well as in a team setting. Excellent analytical, verbal, and written communication skills. Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business. Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership. EDUCATION and/or EXPERIENCE
Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience. Experience working with adults in the workforce system and those disconnected from services. Knowledge of WIOA customers and challenges. Ability to work occasional weekends. OTHER SKILLS AND ABILITIES
Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required. PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT
The noise level in the work environment is usually moderate. You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more!
For more information, please visit the KRA website:
Careers – Join KRA\'s Workforce Development Team Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries Professional Training and Coaching Referrals increase your chances of interviewing at KRA Corporation by 2x Sign in to set job alerts for “Career Services Manager” roles.
Associate HR Business Partner - Manufacturing (3rd shift) Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager Akron, OH $151,500.00-$346,000.00 2 weeks ago Technology Consulting - Managed Services - Microsoft Stack - Senior Manager Akron, OH $151,500.00-$346,000.00 2 weeks ago Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE Akron, OH $102,100.00-$187,000.00 2 weeks ago Business Tax Services- Passthrough Transactions Group Analytics- Manager Akron, OH $141,900.00-$260,100.00 1 week ago Akron, OH $91,700.00-$168,100.00 1 week ago Oracle Services - Oracle Cloud Solution Architect Senior Manager - Tech Consulting Akron, OH $171,600.00-$392,100.00 1 week ago Financial Accounting Advisory Services - IPO and SPAC Advisory Manager Akron, OH $250,000.00-$300,000.00 2 weeks ago Territory Manager - Cleveland Western Suburbs Twinsburg, OH $50,000.00-$90,000.00 1 week ago Twinsburg, OH $50,000.00-$90,000.00 1 week ago Akron, OH $142,600.00-$261,500.00 1 week ago Physical Therapist - Pelvic Health (PRN)
Parma, OH $70,000.00-$900,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr