Fifth Third Bank
Bilingual Loan Resolution Specialist III(Collections)
Join Fifth Third Bank as a Bilingual Loan Resolution Specialist III(Collections). Make banking a Fifth Third better We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. General Function The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating Concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Essential Duties & Responsibilities
Communicates with late stage delinquent customers via outbound collection calls/emails/texts using English and Spanish languages to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions Communicates as necessary to third-party servicer account changes or required adjustments Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance Performs skip tracing activities as needed to locate and contact delinquent customers Document all customer interactions/account activities with concise and detailed account notes Adhere to all Dividend policies and procedures, including State and Federal collection regulations Other projects and duties as assigned SUPERVISORY RESPONSIBILITIES:
None Minimum Knowledge & Skills Required
Fluent in English and Spanish languages. High School diploma or equivalent 3-4 years of Collections and Customer Service Experience Strong organizational skills and attention to detail Excellent written and verbal communication skills High-level proficiency in Microsoft Suite Ability to multitask, prioritize projects, and report to several managers A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks Ability to work independently as well as collaboratively Desire to work in an entrepreneurial but highly professional culture Experience with Salesforce preferred Total Base Pay Range $43,400.00 - $71,600.00 USD Annual Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. LOCATION -- Las Vegas, Nevada 89135 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Join Fifth Third Bank as a Bilingual Loan Resolution Specialist III(Collections). Make banking a Fifth Third better We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. General Function The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating Concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Essential Duties & Responsibilities
Communicates with late stage delinquent customers via outbound collection calls/emails/texts using English and Spanish languages to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions Communicates as necessary to third-party servicer account changes or required adjustments Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance Performs skip tracing activities as needed to locate and contact delinquent customers Document all customer interactions/account activities with concise and detailed account notes Adhere to all Dividend policies and procedures, including State and Federal collection regulations Other projects and duties as assigned SUPERVISORY RESPONSIBILITIES:
None Minimum Knowledge & Skills Required
Fluent in English and Spanish languages. High School diploma or equivalent 3-4 years of Collections and Customer Service Experience Strong organizational skills and attention to detail Excellent written and verbal communication skills High-level proficiency in Microsoft Suite Ability to multitask, prioritize projects, and report to several managers A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks Ability to work independently as well as collaboratively Desire to work in an entrepreneurial but highly professional culture Experience with Salesforce preferred Total Base Pay Range $43,400.00 - $71,600.00 USD Annual Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. LOCATION -- Las Vegas, Nevada 89135 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr