National Louis University
Student Success Operations Coordinator
National Louis University, Chicago, Illinois, United States, 60290
Student Success Operations Coordinator
Join National Louis University to manage the operations, logistics, systems, and student assignments for the LE3 coaching program. The role ensures a smooth, efficient, and equitable coaching experience by overseeing caseload assignments, documentation standards, operational processes, and data‑driven insights for leadership.
Who We Are National Louis University is a 135+ year‑old institution grounded in the values of innovation, access, excellence, and equity. We provide educational opportunity as a lever for social and economic mobility and are a student‑focused community committed to continuous improvement and superior student service.
What You Will Do As Student Success Operations Coordinator you will serve as the vital bridge between coaches, program leadership, and other university departments to optimize student support systems.
Essential Responsibilities
Oversee and manage student tiering, reassignment, and caseload assignments to ensure equitable distribution and efficient support.
Manage the coaching documentation system, ensuring all coaches meet compliance and documentation standards.
Monitor student progress data and flag students needing additional outreach, intervention, or support.
Lead operational coaching huddles, providing updates on systems, tiering cycles, documentation expectations, and reporting processes.
Serve as a liaison between the coaching team, program leadership, and other university departments, facilitating smooth communication and collaboration.
Provide timely operational reports on coaching engagement, student risk levels, caseload distribution, and emerging trends.
Ensure that technology tools, tracking systems, and outreach plans are functioning effectively to support program goals.
Assist with LE3 program operations as needed.
Other duties as assigned.
Skills
Strong organizational skills and attention to detail.
Familiarity with coaching documentation systems, tiering models, and caseload management processes.
Excellent communication skills to liaise effectively across teams and departments.
Qualifications
Bachelor’s Degree (preferably in Education, Business Administration, Organizational Leadership, Student Affairs, or a related field). Masters degree preferred.
3+ years of experience in higher education coaching operations, academic advising coordination, or student success services management.
Experience with technology platforms and student information systems.
Experience managing operational systems, data tracking, or student services logistics.
Certification or formal training in academic advising, coaching, or project management is a plus.
Preferred
Project Management Certifications (CAPM, PMP).
NLU Inclusion Statement National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We foster a culture where diversity, equity, and inclusion remain at the core of who we are.
Compensation & Benefits Salary: $23.58 to $33.02 per hour (typical workweek 37.5 hours). Benefits include health insurance, retirement, paid time off, and educational opportunities.
Application Instructions
Resume (Required)
Cover Letter (Optional)
Current NLU employees: submit Internal Posting Form
#J-18808-Ljbffr
Who We Are National Louis University is a 135+ year‑old institution grounded in the values of innovation, access, excellence, and equity. We provide educational opportunity as a lever for social and economic mobility and are a student‑focused community committed to continuous improvement and superior student service.
What You Will Do As Student Success Operations Coordinator you will serve as the vital bridge between coaches, program leadership, and other university departments to optimize student support systems.
Essential Responsibilities
Oversee and manage student tiering, reassignment, and caseload assignments to ensure equitable distribution and efficient support.
Manage the coaching documentation system, ensuring all coaches meet compliance and documentation standards.
Monitor student progress data and flag students needing additional outreach, intervention, or support.
Lead operational coaching huddles, providing updates on systems, tiering cycles, documentation expectations, and reporting processes.
Serve as a liaison between the coaching team, program leadership, and other university departments, facilitating smooth communication and collaboration.
Provide timely operational reports on coaching engagement, student risk levels, caseload distribution, and emerging trends.
Ensure that technology tools, tracking systems, and outreach plans are functioning effectively to support program goals.
Assist with LE3 program operations as needed.
Other duties as assigned.
Skills
Strong organizational skills and attention to detail.
Familiarity with coaching documentation systems, tiering models, and caseload management processes.
Excellent communication skills to liaise effectively across teams and departments.
Qualifications
Bachelor’s Degree (preferably in Education, Business Administration, Organizational Leadership, Student Affairs, or a related field). Masters degree preferred.
3+ years of experience in higher education coaching operations, academic advising coordination, or student success services management.
Experience with technology platforms and student information systems.
Experience managing operational systems, data tracking, or student services logistics.
Certification or formal training in academic advising, coaching, or project management is a plus.
Preferred
Project Management Certifications (CAPM, PMP).
NLU Inclusion Statement National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We foster a culture where diversity, equity, and inclusion remain at the core of who we are.
Compensation & Benefits Salary: $23.58 to $33.02 per hour (typical workweek 37.5 hours). Benefits include health insurance, retirement, paid time off, and educational opportunities.
Application Instructions
Resume (Required)
Cover Letter (Optional)
Current NLU employees: submit Internal Posting Form
#J-18808-Ljbffr