Jobs via Dice
Desktop Support Technician OR Field Engineer
Jobs via Dice, Providence, Rhode Island, us, 02912
Desktop Support Technician OR Field Engineer
2 days ago Be among the first 25 applicants
Dice is the leading career destination for tech experts at every stage of their careers. Our client, DCM Infotech Limited, is seeking the following. Apply via Dice today!
Title:
Desktop Support Technician
Location:
Providence Rhode Island
Duration:
12 Months contract
As a Field Engineer 3, you will perform activities associated with PC and Printer refresh. Installing and diagnosing computer‑related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low‑end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re‑imaging of PCs/laptops. Provides support for software, hardware and networking support for desktops, laptops and servers. Performs installs, moves, adds and changes as required. Tests and verifies PCs, networks, and client approved applications. Provides follow‑up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction.
Key Qualifications
High School Diploma or GED required
May require technical certification or associate degree
Generally, 1-2 years' experience in area of responsibility
Seniority level Entry level
Employment type Full-time
Job function
Information Technology
Software Development
Get notified about new Desktop Support Technician jobs in
Providence, RI .
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, DCM Infotech Limited, is seeking the following. Apply via Dice today!
Title:
Desktop Support Technician
Location:
Providence Rhode Island
Duration:
12 Months contract
As a Field Engineer 3, you will perform activities associated with PC and Printer refresh. Installing and diagnosing computer‑related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low‑end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re‑imaging of PCs/laptops. Provides support for software, hardware and networking support for desktops, laptops and servers. Performs installs, moves, adds and changes as required. Tests and verifies PCs, networks, and client approved applications. Provides follow‑up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction.
Key Qualifications
High School Diploma or GED required
May require technical certification or associate degree
Generally, 1-2 years' experience in area of responsibility
Seniority level Entry level
Employment type Full-time
Job function
Information Technology
Software Development
Get notified about new Desktop Support Technician jobs in
Providence, RI .
#J-18808-Ljbffr