Cognizant
Job Role:
Lead Desktop Support Technician Job Location:
New York City, NY (Onsite) Job Summary
We are seeking a seasoned IT professional with extensive experience in corporate IT environments to join our team as a Lead Desktop and IT Support Specialist. This role is ideal for someone who thrives in structured enterprise settings and has a strong background in helpdesk systems, executive-level support, and cross-platform environments. Responsibilities
Hands and Feet Support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client. Provide white-glove IT support to executive leadership and high-profile users. Manage and troubleshoot helpdesk systems and ensure timely resolution of technical issues. Support and maintain Mac and Windows environments, including OS upgrades, patching, and performance optimization. Administer and support Mobile Device Management (MDM) platforms. Set up, maintain, and troubleshoot AV technologies (e.g., Logitech, HP conferencing systems). Ensure robust and secure network connectivity, including enterprise-grade Wi‑Fi and basic networking fundamentals. Working knowledge of Active Directory Support applications such as Adobe, Smartsheet, DocuSign, Visio and MS Office Work with vendors for electrical and low voltage cabling work Collaborate with cross-functional teams to support application usage and integration. Help manage office build out projects for IT equipment deployment, setup, and installation. Managing the daily operations (Work assignment - unassigned queue management) Manage Tier 1/2/3 support tickets and following proper escalation paths Coordinate with 3rd party on IT related issues Skillsets
Expertise in MacOS and Windows OS environments. Hands‑on experience with MDM solutions (e.g., Jamf, Intune). Familiarity with AV technologies such as Logitech Rally, HP conferencing tools. Solid understanding of networking fundamentals and enterprise Wi‑Fi systems. Working knowledge of Active Directory Proficiency in enterprise applications including Adobe Creative Suite, Smartsheet, DocuSign, Microsoft Visio and Microsoft Office Suite Qualifications
Minimum 8-10 years of overall experience in desktop/EUC support Possess strong experience in incident management and end user tools. Demonstrate proficiency in networking and service desk application support. Exhibit excellent problem‑solving skills and attention to detail. Have a solid understanding of IT service management principles. Display strong communication and interpersonal skills. Hold a relevant degree or equivalent experience in IT or related field. Certifications Desired
ITIL Foundation Certification or equivalent in IT Service Management Salary and Other Compensation
Applications will be accepted until 10/31/2025 The annual salary for this position is between $75,800- $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Lead Desktop Support Technician Job Location:
New York City, NY (Onsite) Job Summary
We are seeking a seasoned IT professional with extensive experience in corporate IT environments to join our team as a Lead Desktop and IT Support Specialist. This role is ideal for someone who thrives in structured enterprise settings and has a strong background in helpdesk systems, executive-level support, and cross-platform environments. Responsibilities
Hands and Feet Support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client. Provide white-glove IT support to executive leadership and high-profile users. Manage and troubleshoot helpdesk systems and ensure timely resolution of technical issues. Support and maintain Mac and Windows environments, including OS upgrades, patching, and performance optimization. Administer and support Mobile Device Management (MDM) platforms. Set up, maintain, and troubleshoot AV technologies (e.g., Logitech, HP conferencing systems). Ensure robust and secure network connectivity, including enterprise-grade Wi‑Fi and basic networking fundamentals. Working knowledge of Active Directory Support applications such as Adobe, Smartsheet, DocuSign, Visio and MS Office Work with vendors for electrical and low voltage cabling work Collaborate with cross-functional teams to support application usage and integration. Help manage office build out projects for IT equipment deployment, setup, and installation. Managing the daily operations (Work assignment - unassigned queue management) Manage Tier 1/2/3 support tickets and following proper escalation paths Coordinate with 3rd party on IT related issues Skillsets
Expertise in MacOS and Windows OS environments. Hands‑on experience with MDM solutions (e.g., Jamf, Intune). Familiarity with AV technologies such as Logitech Rally, HP conferencing tools. Solid understanding of networking fundamentals and enterprise Wi‑Fi systems. Working knowledge of Active Directory Proficiency in enterprise applications including Adobe Creative Suite, Smartsheet, DocuSign, Microsoft Visio and Microsoft Office Suite Qualifications
Minimum 8-10 years of overall experience in desktop/EUC support Possess strong experience in incident management and end user tools. Demonstrate proficiency in networking and service desk application support. Exhibit excellent problem‑solving skills and attention to detail. Have a solid understanding of IT service management principles. Display strong communication and interpersonal skills. Hold a relevant degree or equivalent experience in IT or related field. Certifications Desired
ITIL Foundation Certification or equivalent in IT Service Management Salary and Other Compensation
Applications will be accepted until 10/31/2025 The annual salary for this position is between $75,800- $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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